Carisbrooke Surgery, St. Leonards-on-sea: patient reviews and CQC rating
Carisbrooke Surgery is a GP practice in St. Leonards-on-sea with 8,499 registered patients (September 2026). In the 2026 GP Patient Survey, 87% of its patients described their overall experience as good, above the England figure of 77% (Surrey and Sussex: 78%). The Care Quality Commission rates it Good overall, in a report published in January 2017. It has 4.1 full-time-equivalent qualified GPs, or 2,083 patients per GP.
Latest data: September 2026. Patient survey 2026; registered patients September 2026; appointments to August 2026.
What patients say about Carisbrooke Surgery
Its best result against England is the share who described their last contact with the practice as good: 91%, above the England figure of 73%. Its weakest is the share who found it easy to contact the practice through its website: 41%, below the England figure of 58%. Of the 11 results in the table, 7 are above England and 1 below by more than the survey's margin of error, and 3 within it.
On overall experience it is 1st of the 3 practices in St. Leonards-on-sea with 50 or more responses. 69% found it easy to get through by phone (England: 57%). The overall experience result is 1 point higher than in 2025 (86%). 122 patients answered the survey (response rate 32%).
| Survey question | Carisbrooke Surgery | Surrey and Sussex | England |
|---|---|---|---|
| Overall experience good | 87% | 78% | 77% |
| Easy to contact by phone | 69% | 55% | 57% |
| Easy to contact via the website | 41% | 59% | 58% |
| Easy to contact via the NHS App | 58% | 54% | 54% |
| Reception team helpful | 96% | 86% | 85% |
| Last contact good | 91% | 73% | 73% |
| Wait for appointment about right | 79% | 70% | 69% |
| Listened to well | 94% | 88% | 87% |
| Treated with care and concern | 92% | 88% | 86% |
| Confidence and trust in the clinician | 98% | 94% | 93% |
| Needs met | 92% | 91% | 90% |
In the Friends and Family Test for July 2026, 96% of 409 responses rated the practice good or very good (England: 92%).
CQC's overall rating for Carisbrooke Surgery is Good, published in January 2017. All 5 key questions are rated Good.
| Key question | Rating |
|---|---|
| Safe | Good |
| Well-led | Good |
| Caring | Good |
| Responsive | Good |
| Effective | Good |
8,499 patients were registered at Carisbrooke Surgery in September 2026, down 0.9% on a year earlier (England: down 1.1%).
27% of its patients are aged 65 or over, against 19% across England. With 4.1 full-time-equivalent qualified GPs, there are 2,083 patients per GP, close to the England figure of 2,171 and Surrey and Sussex's 2,031. The practice also has 4.1 nurses and 3.0 other clinical staff such as pharmacists and physiotherapists (full-time equivalent).
| Year | Qualified GPs (FTE) | All GPs incl. trainees (FTE) |
|---|---|---|
| August 2023 | 4.1 | 6.3 |
| August 2024 | 5.0 | 5.7 |
| August 2025 | 5.0 | 6.7 |
| August 2026 | 4.1 | 4.1 |
From June 2026 to August 2026 the practice recorded 4,580 appointments a month, or 539 per 1,000 registered patients (England: 510). 59% were face to face (England: 63%). 36% took place on the day they were booked and 5% more than 28 days after booking (England: 45% and 5%).
39% were with a GP rather than another member of the practice team. 5% of booked patients did not attend.
| Measure | Carisbrooke Surgery | Surrey and Sussex | England |
|---|---|---|---|
| Appointments per 1,000 patients a month | 539 | 521 | 510 |
| Face to face | 59% | 58% | 63% |
| Same day as booked | 36% | 45% | 45% |
| More than 28 days after booking | 5% | 6% | 5% |
| Did not attend | 5% | 4% | 4% |
Compared with England, the practice has a higher share of patients on its registers for COPD (3.2% against 1.9%), palliative or supportive care needs (1.0% against 0.6%) and stroke or TIA (3.1% against 1.9%). It has a lower share for osteoporosis (0.5% against 1.2%). The practice's patients live in areas with an average deprivation score of 34.9 (England: 21.8; higher is more deprived).
Life expectancy for its patients' neighbourhoods is 80.4 years for women and 76.3 for men (England: 83.0 and 79.1).
| Condition register | Age group | Practice (2024/25) | England |
|---|---|---|---|
| High blood pressure | All ages | 17.1% | 15.2% |
| Depression | 18+ yrs | 15.5% | 14.3% |
| Diabetes | 17+ yrs | 7.9% | 7.9% |
| Chronic kidney disease | 18+ yrs | 6.3% | 4.6% |
| Asthma | 6+ yrs | 5.7% | 6.6% |
| Cancer | All ages | 5.6% | 3.8% |
| Coronary heart disease | All ages | 3.6% | 3.0% |
| Atrial fibrillation | All ages | 3.3% | 2.2% |
| COPD | All ages | 3.2% | 1.9% |
| Stroke and TIA | All ages | 3.1% | 1.9% |
| Serious mental illness | All ages | 1.7% | 1.0% |
| Heart failure | All ages | 1.2% | 1.1% |
| Epilepsy | 18+ yrs | 1.1% | 0.8% |
| Dementia | All ages | 1.0% | 0.8% |
| Palliative care | All ages | 1.0% | 0.6% |
| Peripheral arterial disease | All ages | 0.9% | 0.6% |
| Learning disability | All ages | 0.7% | 0.6% |
| Rheumatoid arthritis | 16+ yrs | 0.6% | 0.8% |
| Osteoporosis | 50+ yrs | 0.5% | 1.2% |
| Screening coverage | Period | Practice | England |
|---|---|---|---|
| Bowel cancer screening (aged 60 to 74) | 2024/25 | 72.8% | 72.9% |
| Breast cancer screening (women aged 53 to 70) | 2024/25 | 64.7% | 72.2% |
| Cervical screening (women aged 25 to 49) | 2023/24 | 70.8% | 67.5% |
| Cervical screening (women aged 50 to 64) | 2023/24 | 73.3% | 74.9% |
Carisbrooke Surgery, Unit 2, St. Leonards Medical Centre, 126 Bexhill Road, St. Leonards-on-sea, TN38 8BL. Phone: 01424 432280. Website: www.carisbrookesurgery.co.uk.
| Nearby practice | Distance | Overall experience good |
|---|---|---|
| South Saxon House Surgery | 1.8 km | 84% |
| Sedlescombe House | 2.4 km | 84% |
| High Glades Medical Practice | 3.3 km | 76% |
| The Station Practice | 3.5 km | 67% |
| Dr Rajesh Pandey | 4.3 km | 89% |
- Dr Rajesh Pandey (89% overall experience good)
- Harold Road Surgery (63% overall experience good)
- Hastings Old Town Surgery (61% overall experience good)
- High Glades Medical Practice (76% overall experience good)
- Sedlescombe House (84% overall experience good)
- South Saxon House Surgery (84% overall experience good)
- The Station Practice (67% overall experience good)
How do patients rate Carisbrooke Surgery?
In the 2026 GP Patient Survey, 87% of patients described their overall experience of Carisbrooke Surgery as good, above the England figure of 77%. 69% found it easy to get through by phone.
How many patients are registered at Carisbrooke Surgery?
8,499 patients were registered in September 2026, down 0.9% on a year earlier.
What is Carisbrooke Surgery's CQC rating?
Good overall, published in January 2017.
How many GPs does Carisbrooke Surgery have?
4.1 full-time-equivalent qualified GPs (5 qualified GPs by headcount), which is 2,083 patients per GP against 2,171 across England.
Are appointments at Carisbrooke Surgery face to face?
59% of appointments from June 2026 to August 2026 were face to face, against 63% across England.
What is Carisbrooke Surgery's phone number?
01424 432280.