Hastings Old Town Surgery, Hastings: patient reviews and CQC rating
Hastings Old Town Surgery is a GP practice in Hastings with 25,342 registered patients (September 2026). In the 2026 GP Patient Survey, 61% of its patients described their overall experience as good, below the England figure of 77% (Surrey and Sussex: 78%). The Care Quality Commission rates it Good overall, in a report published in July 2022. It has 6.6 full-time-equivalent qualified GPs, or 3,818 patients per GP.
Latest data: September 2026. Patient survey 2026; registered patients September 2026; appointments to August 2026.
What patients say about Hastings Old Town Surgery
Its result closest to England is the share who said the wait for their last appointment was about right: 69%, against 69% across England. Its weakest is the share who found it easy to get through to the practice by phone: 13%, below the England figure of 57%. Of the 11 results in the table, 0 are above England and 7 below by more than the survey's margin of error, and 4 within it.
On overall experience it is 5th of the 5 practices in Hastings with 50 or more responses. 13% found it easy to get through by phone (England: 57%). The overall experience result is 9 points higher than in 2025 (52%). 103 patients answered the survey (response rate 25%).
| Survey question | Hastings Old Town Surgery | Surrey and Sussex | England |
|---|---|---|---|
| Overall experience good | 61% | 78% | 77% |
| Easy to contact by phone | 13% | 55% | 57% |
| Easy to contact via the website | 27% | 59% | 58% |
| Easy to contact via the NHS App | 38% | 54% | 54% |
| Reception team helpful | 84% | 86% | 85% |
| Last contact good | 55% | 73% | 73% |
| Wait for appointment about right | 69% | 70% | 69% |
| Listened to well | 82% | 88% | 87% |
| Treated with care and concern | 81% | 88% | 86% |
| Confidence and trust in the clinician | 82% | 94% | 93% |
| Needs met | 83% | 91% | 90% |
CQC's overall rating for Hastings Old Town Surgery is Good, published in July 2022. All 5 key questions are rated Good.
| Key question | Rating |
|---|---|
| Safe | Good |
| Well-led | Good |
| Caring | Good |
| Responsive | Good |
| Effective | Good |
25,342 patients were registered at Hastings Old Town Surgery in September 2026, down 1.8% on a year earlier (England: down 1.1%).
21% of its patients are aged 65 or over, against 19% across England. With 6.6 full-time-equivalent qualified GPs, there are 3,818 patients per GP, more than the England figure of 2,171 and Surrey and Sussex's 2,031. The practice also has 11.5 nurses and 22.3 other clinical staff such as pharmacists and physiotherapists (full-time equivalent).
| Year | Qualified GPs (FTE) | All GPs incl. trainees (FTE) |
|---|---|---|
| August 2023 | 3.9 | 3.9 |
| August 2024 | 5.2 | 8.4 |
| August 2025 | 6.2 | 7.9 |
| August 2026 | 6.6 | 10.5 |
From June 2026 to August 2026 the practice recorded 12,749 appointments a month, or 503 per 1,000 registered patients (England: 510). 55% were face to face (England: 63%). 34% took place on the day they were booked and 5% more than 28 days after booking (England: 45% and 5%).
42% were with a GP rather than another member of the practice team. 5% of booked patients did not attend.
| Measure | Hastings Old Town Surgery | Surrey and Sussex | England |
|---|---|---|---|
| Appointments per 1,000 patients a month | 503 | 521 | 510 |
| Face to face | 55% | 58% | 63% |
| Same day as booked | 34% | 45% | 45% |
| More than 28 days after booking | 5% | 6% | 5% |
| Did not attend | 5% | 4% | 4% |
Compared with England, the practice has a higher share of patients on its registers for palliative or supportive care needs (1.1% against 0.6%), serious mental illness (1.6% against 1.0%) and COPD (2.9% against 1.9%). It has a lower share for osteoporosis (0.6% against 1.2%). The practice's patients live in areas with an average deprivation score of 40.2 (England: 21.8; higher is more deprived).
Life expectancy for its patients' neighbourhoods is 81.2 years for women and 76.9 for men (England: 83.0 and 79.1).
| Condition register | Age group | Practice (2024/25) | England |
|---|---|---|---|
| Depression | 18+ yrs | 20.9% | 14.3% |
| High blood pressure | All ages | 16.8% | 15.2% |
| Diabetes | 17+ yrs | 7.5% | 7.9% |
| Asthma | 6+ yrs | 6.6% | 6.6% |
| Chronic kidney disease | 18+ yrs | 5.4% | 4.6% |
| Cancer | All ages | 4.1% | 3.8% |
| Coronary heart disease | All ages | 3.4% | 3.0% |
| COPD | All ages | 2.9% | 1.9% |
| Atrial fibrillation | All ages | 2.9% | 2.2% |
| Rheumatoid arthritis | 16+ yrs | 2.5% | 0.8% |
| Stroke and TIA | All ages | 2.4% | 1.9% |
| Serious mental illness | All ages | 1.6% | 1.0% |
| Heart failure | All ages | 1.2% | 1.1% |
| Palliative care | All ages | 1.1% | 0.6% |
| Epilepsy | 18+ yrs | 0.9% | 0.8% |
| Dementia | All ages | 0.8% | 0.8% |
| Peripheral arterial disease | All ages | 0.7% | 0.6% |
| Learning disability | All ages | 0.7% | 0.6% |
| Osteoporosis | 50+ yrs | 0.6% | 1.2% |
| Screening coverage | Period | Practice | England |
|---|---|---|---|
| Bowel cancer screening (aged 60 to 74) | 2024/25 | 65.9% | 72.9% |
| Breast cancer screening (women aged 53 to 70) | 2024/25 | 64.6% | 72.2% |
| Cervical screening (women aged 25 to 49) | 2023/24 | 66.7% | 67.5% |
| Cervical screening (women aged 50 to 64) | 2023/24 | 69.6% | 74.9% |
Hastings Old Town Surgery, The Ice House, Rock-a-nore Road, Hastings, TN34 3DW. Phone: 01424 452800.
| Nearby practice | Distance | Overall experience good |
|---|---|---|
| Dr Rajesh Pandey | 0.6 km | 89% |
| The Station Practice | 1.2 km | 67% |
| Harold Road Surgery | 2.2 km | 63% |
| Sedlescombe House | 3.1 km | 84% |
| High Glades Medical Practice | 3.9 km | 76% |
- Carisbrooke Surgery (87% overall experience good)
- Dr Rajesh Pandey (89% overall experience good)
- Harold Road Surgery (63% overall experience good)
- High Glades Medical Practice (76% overall experience good)
- Sedlescombe House (84% overall experience good)
- South Saxon House Surgery (84% overall experience good)
- The Station Practice (67% overall experience good)
How do patients rate Hastings Old Town Surgery?
In the 2026 GP Patient Survey, 61% of patients described their overall experience of Hastings Old Town Surgery as good, below the England figure of 77%. 13% found it easy to get through by phone.
How many patients are registered at Hastings Old Town Surgery?
25,342 patients were registered in September 2026, down 1.8% on a year earlier.
What is Hastings Old Town Surgery's CQC rating?
Good overall, published in July 2022.
How many GPs does Hastings Old Town Surgery have?
6.6 full-time-equivalent qualified GPs (10 qualified GPs by headcount), which is 3,818 patients per GP against 2,171 across England.
Are appointments at Hastings Old Town Surgery face to face?
55% of appointments from June 2026 to August 2026 were face to face, against 63% across England.
What is Hastings Old Town Surgery's phone number?
01424 452800.