Hastings & St Leonards PCN: primary care network practices and patient survey
Hastings & St Leonards PCN is a primary care network of 8 GP practices with 100,997 registered patients (September 2026). In the 2026 GP Patient Survey, 70% of its patients described their overall experience as good, below the England figure of 77%. Its practices have 3,710 patients per qualified GP (England: 2,171).
Latest data: September 2026. Registered patients September 2026; GP Patient Survey 2026.
Across the 8 practices in Hastings & St Leonards PCN with survey results, the share of patients describing their overall experience as good ranges from 61% at Hastings Old Town Surgery to 89% at Dr Rajesh Pandey, with a median of 80% (England: 77%). 3 are above England and 3 below by more than the survey's margin of error. Sedlescombe House has the highest share finding it easy to get through by phone (90%, England 57%).
| Practice | Registered patients | Overall experience good | Easy to contact by phone | CQC rating | Patients per GP |
|---|---|---|---|---|---|
| Dr Rajesh Pandey | 3,869 | 89% | 75% | Good | 3,869 |
| Carisbrooke Surgery | 8,499 | 87% | 69% | Good | 2,083 |
| South Saxon House Surgery | 3,431 | 84% | 75% | Good | 3,177 |
| Sedlescombe House | 2,926 | 84% | 90% | Good | 1,784 |
| High Glades Medical Practice | 19,327 | 76% | 48% | Good | 3,831 |
| The Station Practice | 17,741 | 67% | 27% | Requires improvement | 8,123 |
| Harold Road Surgery | 19,862 | 63% | 28% | Inadequate | 3,576 |
| Hastings Old Town Surgery | 25,342 | 61% | 13% | Good | 3,818 |
Results for the network as a whole, from 900 responses, against Surrey and Sussex and England.
| Survey question | Hastings & St Leonards PCN | Surrey and Sussex | England |
|---|---|---|---|
| Overall experience good | 70% | 78% | 77% |
| Easy to contact by phone | 36% | 55% | 57% |
| Easy to contact via the website | 38% | 59% | 58% |
| Easy to contact via the NHS App | 45% | 54% | 54% |
| Reception team helpful | 87% | 86% | 85% |
| Last contact good | 65% | 73% | 73% |
| Wait for appointment about right | 69% | 70% | 69% |
| Listened to well | 81% | 88% | 87% |
| Treated with care and concern | 81% | 88% | 86% |
| Confidence and trust in the clinician | 90% | 94% | 93% |
| Needs met | 87% | 91% | 90% |
There are 3,710 registered patients per full-time-equivalent qualified GP in Hastings & St Leonards PCN, more than England's 2,171 and Surrey and Sussex's 2,031. Practices recorded 553 appointments a month per 1,000 patients (England: 510), 52% of them face to face. 44% of appointments took place on the day they were booked (England: 45%).
22% of registered patients are aged 65 or over (England: 19%). Lists shrank by 0.4% over the year (England: shrank 1.1%).
| Measure | Hastings & St Leonards PCN | Surrey and Sussex | England |
|---|---|---|---|
| Patients per qualified GP | 3,710 | 2,031 | 2,171 |
| Appointments per 1,000 patients a month | 553 | 521 | 510 |
| Face-to-face appointments | 52% | 58% | 63% |
| Same day as booked | 44% | 45% | 45% |
| Did not attend | 6% | 4% | 4% |
| Patients aged 65 or over | 22% | 22% | 19% |
Relative to England, the register furthest above England's rate at practices in Hastings & St Leonards PCN is copd (3.2% against 1.9%), and the furthest below is osteoporosis (1.1% against 1.2%).
| Condition register | Age group | Hastings & St Leonards PCN (2024/25) | England | Patients on register |
|---|---|---|---|---|
| Depression | 18+ yrs | 19.7% | 14.3% | 16,185 |
| High blood pressure | All ages | 17.4% | 15.2% | 17,634 |
| Diabetes | 17+ yrs | 8.1% | 7.9% | 6,757 |
| Asthma | 6+ yrs | 6.8% | 6.6% | 6,554 |
| Chronic kidney disease | 18+ yrs | 5.7% | 4.6% | 4,662 |
| Cancer | All ages | 4.6% | 3.8% | 4,624 |
| Coronary heart disease | All ages | 3.6% | 3.0% | 3,650 |
| COPD | All ages | 3.2% | 1.9% | 3,264 |
| Atrial fibrillation | All ages | 2.9% | 2.2% | 2,893 |
| Stroke and TIA | All ages | 2.4% | 1.9% | 2,459 |
| Serious mental illness | All ages | 1.7% | 1.0% | 1,684 |
| Heart failure | All ages | 1.2% | 1.1% | 1,242 |
| Rheumatoid arthritis | 16+ yrs | 1.2% | 0.8% | 996 |
| Osteoporosis | 50+ yrs | 1.1% | 1.2% | 490 |
| Epilepsy | 18+ yrs | 1.0% | 0.8% | 858 |
| Learning disability | All ages | 0.9% | 0.6% | 905 |
| Dementia | All ages | 0.9% | 0.8% | 882 |
| Palliative care | All ages | 0.9% | 0.6% | 878 |
| Peripheral arterial disease | All ages | 0.8% | 0.6% | 788 |
- Alps Group PCN (4 practices)
- East & Central Brighton PCN (9 practices)
- Eastbourne East PCN (3 practices)
- Hailsham PCN (2 practices)
- North & Central Brighton PCN (4 practices)
- The Havens PCN (3 practices)
- Victoria Eastbourne PCN (4 practices)
- West Hove PCN (4 practices)
Which practices are in Hastings & St Leonards PCN?
Carisbrooke Surgery, Dr Rajesh Pandey, Harold Road Surgery, Hastings Old Town Surgery, High Glades Medical Practice, Sedlescombe House, South Saxon House Surgery and The Station Practice.
How do patients rate Hastings & St Leonards PCN?
70% described their overall experience as good in the 2026 GP Patient Survey, below the England figure of 77%.
How many patients does Hastings & St Leonards PCN cover?
100,997 registered patients across 8 practices in September 2026.
How many patients per GP does Hastings & St Leonards PCN have?
3,710 per full-time-equivalent qualified GP, against 2,171 across England.