The Havens PCN: primary care network practices and patient survey
The Havens PCN is a primary care network of 3 GP practices with 36,216 registered patients (September 2026). In the 2026 GP Patient Survey, 72% of its patients described their overall experience as good, below the England figure of 77%. Its practices have 1,697 patients per qualified GP (England: 2,171).
Latest data: September 2026. Registered patients September 2026; GP Patient Survey 2026.
Across the 3 practices in The Havens PCN with survey results, the share of patients describing their overall experience as good ranges from 59% at Newhaven Medical Practice to 74% at HavensHealth, with a median of 74% (England: 77%). 0 are above England and 1 below by more than the survey's margin of error. Quayside Medical Practice has the highest share finding it easy to get through by phone (50%, England 57%).
| Practice | Registered patients | Overall experience good | Easy to contact by phone | CQC rating | Patients per GP |
|---|---|---|---|---|---|
| HavensHealth | 19,144 | 74% | 42% | Good | 1,487 |
| Quayside Medical Practice | 12,019 | 74% | 50% | Outstanding | 1,658 |
| Newhaven Medical Practice | 5,053 | 59% | 49% | – | 4,146 |
Results for the network as a whole, from 323 responses, against Surrey and Sussex and England.
| Survey question | The Havens PCN | Surrey and Sussex | England |
|---|---|---|---|
| Overall experience good | 72% | 78% | 77% |
| Easy to contact by phone | 45% | 55% | 57% |
| Easy to contact via the website | 23% | 59% | 58% |
| Easy to contact via the NHS App | 42% | 54% | 54% |
| Reception team helpful | 83% | 86% | 85% |
| Last contact good | 69% | 73% | 73% |
| Wait for appointment about right | 70% | 70% | 69% |
| Listened to well | 85% | 88% | 87% |
| Treated with care and concern | 84% | 88% | 86% |
| Confidence and trust in the clinician | 92% | 94% | 93% |
| Needs met | 91% | 91% | 90% |
There are 1,697 registered patients per full-time-equivalent qualified GP in The Havens PCN, fewer than England's 2,171 and Surrey and Sussex's 2,031. Practices recorded 546 appointments a month per 1,000 patients (England: 510), 61% of them face to face. 48% of appointments took place on the day they were booked (England: 45%).
22% of registered patients are aged 65 or over (England: 19%). Lists shrank by 0.5% over the year (England: shrank 1.1%).
| Measure | The Havens PCN | Surrey and Sussex | England |
|---|---|---|---|
| Patients per qualified GP | 1,697 | 2,031 | 2,171 |
| Appointments per 1,000 patients a month | 546 | 521 | 510 |
| Face-to-face appointments | 61% | 58% | 63% |
| Same day as booked | 48% | 45% | 45% |
| Did not attend | 3% | 4% | 4% |
| Patients aged 65 or over | 22% | 22% | 19% |
Relative to England, the register furthest above England's rate at practices in The Havens PCN is serious mental illness (1.4% against 1.0%), and the furthest below is osteoporosis (0.6% against 1.2%).
| Condition register | Age group | The Havens PCN (2024/25) | England | Patients on register |
|---|---|---|---|---|
| High blood pressure | All ages | 17.8% | 15.2% | 6,479 |
| Depression | 18+ yrs | 17.4% | 14.3% | 5,092 |
| Diabetes | 17+ yrs | 9.4% | 7.9% | 2,778 |
| Asthma | 6+ yrs | 8.0% | 6.6% | 2,740 |
| Chronic kidney disease | 18+ yrs | 6.0% | 4.6% | 1,753 |
| Cancer | All ages | 4.6% | 3.8% | 1,670 |
| Coronary heart disease | All ages | 3.5% | 3.0% | 1,283 |
| Atrial fibrillation | All ages | 2.8% | 2.2% | 1,022 |
| COPD | All ages | 2.5% | 1.9% | 905 |
| Stroke and TIA | All ages | 2.2% | 1.9% | 819 |
| Serious mental illness | All ages | 1.4% | 1.0% | 517 |
| Heart failure | All ages | 1.1% | 1.1% | 400 |
| Rheumatoid arthritis | 16+ yrs | 1.0% | 0.8% | 288 |
| Dementia | All ages | 0.8% | 0.8% | 309 |
| Epilepsy | 18+ yrs | 0.8% | 0.8% | 232 |
| Peripheral arterial disease | All ages | 0.7% | 0.6% | 250 |
| Osteoporosis | 50+ yrs | 0.6% | 1.2% | 99 |
| Learning disability | All ages | 0.6% | 0.6% | 232 |
| Palliative care | All ages | 0.4% | 0.6% | 139 |
- Alps Group PCN (4 practices)
- East & Central Brighton PCN (9 practices)
- Eastbourne East PCN (3 practices)
- Greater Wealden PCN (5 practices)
- Hailsham PCN (2 practices)
- Seaford PCN (2 practices)
- Victoria Eastbourne PCN (4 practices)
- West Hove PCN (4 practices)
Which practices are in The Havens PCN?
HavensHealth, Newhaven Medical Practice and Quayside Medical Practice.
How do patients rate The Havens PCN?
72% described their overall experience as good in the 2026 GP Patient Survey, below the England figure of 77%.
How many patients does The Havens PCN cover?
36,216 registered patients across 3 practices in September 2026.
How many patients per GP does The Havens PCN have?
1,697 per full-time-equivalent qualified GP, against 2,171 across England.