HavensHealth, Peacehaven: patient reviews and CQC rating
HavensHealth is a GP practice in Peacehaven with 19,144 registered patients (September 2026). In the 2026 GP Patient Survey, 74% of its patients described their overall experience as good, against 77% across England (Surrey and Sussex: 78%). The Care Quality Commission rates it Good overall, in a report published in October 2015. It has 12.9 full-time-equivalent qualified GPs, or 1,487 patients per GP.
Latest data: September 2026. Patient survey 2026; registered patients September 2026; appointments to August 2026.
What patients say about HavensHealth
Its best result against England is the share who said the wait for their last appointment was about right: 72%, against 69% across England. Its weakest is the share who found it easy to contact the practice through its website: 14%, below the England figure of 58%. Of the 11 results in the table, 0 are above England and 2 below by more than the survey's margin of error, and 9 within it.
42% found it easy to get through by phone (England: 57%). The overall experience result is unchanged from 2025 (74%). 109 patients answered the survey (response rate 31%).
| Survey question | HavensHealth | Surrey and Sussex | England |
|---|---|---|---|
| Overall experience good | 74% | 78% | 77% |
| Easy to contact by phone | 42% | 55% | 57% |
| Easy to contact via the website | 14% | 59% | 58% |
| Easy to contact via the NHS App | 44% | 54% | 54% |
| Reception team helpful | 87% | 86% | 85% |
| Last contact good | 72% | 73% | 73% |
| Wait for appointment about right | 72% | 70% | 69% |
| Listened to well | 88% | 88% | 87% |
| Treated with care and concern | 84% | 88% | 86% |
| Confidence and trust in the clinician | 94% | 94% | 93% |
| Needs met | 93% | 91% | 90% |
CQC's overall rating for HavensHealth is Good, published in October 2015. All 5 key questions are rated Good. It held the same rating in the report before (June 2015).
| Key question | Rating |
|---|---|
| Safe | Good |
| Well-led | Good |
| Caring | Good |
| Responsive | Good |
| Effective | Good |
19,144 patients were registered at HavensHealth in September 2026, almost the same as a year earlier.
24% of its patients are aged 65 or over, against 19% across England. With 12.9 full-time-equivalent qualified GPs, there are 1,487 patients per GP, fewer than the England figure of 2,171 and Surrey and Sussex's 2,031. The practice also has 8.5 nurses and 10.4 other clinical staff such as pharmacists and physiotherapists (full-time equivalent).
| Year | Qualified GPs (FTE) | All GPs incl. trainees (FTE) |
|---|---|---|
| August 2023 | 11.2 | 14.0 |
| August 2024 | 13.4 | 17.0 |
| August 2025 | 12.7 | 14.7 |
| August 2026 | 12.9 | 18.2 |
From June 2026 to August 2026 the practice recorded 12,432 appointments a month, or 649 per 1,000 registered patients (England: 510). 61% were face to face (England: 63%). 50% took place on the day they were booked and 2% more than 28 days after booking (England: 45% and 5%).
30% were with a GP rather than another member of the practice team. 3% of booked patients did not attend.
| Measure | HavensHealth | Surrey and Sussex | England |
|---|---|---|---|
| Appointments per 1,000 patients a month | 649 | 521 | 510 |
| Face to face | 61% | 58% | 63% |
| Same day as booked | 50% | 45% | 45% |
| More than 28 days after booking | 2% | 6% | 5% |
| Did not attend | 3% | 4% | 4% |
Compared with England, the practice has a higher share of patients on its registers for chronic kidney disease (7.8% against 4.6%), dementia (1.2% against 0.8%) and atrial fibrillation (3.2% against 2.2%). It has a lower share for osteoporosis (0.6% against 1.2%) and palliative or supportive care needs (0.4% against 0.6%). The practice's patients live in areas with an average deprivation score of 20.2 (England: 21.8; higher is more deprived).
Life expectancy for its patients' neighbourhoods is 83.5 years for women and 80.1 for men (England: 83.0 and 79.1).
| Condition register | Age group | Practice (2024/25) | England |
|---|---|---|---|
| High blood pressure | All ages | 19.8% | 15.2% |
| Depression | 18+ yrs | 14.8% | 14.3% |
| Diabetes | 17+ yrs | 10.0% | 7.9% |
| Asthma | 6+ yrs | 8.2% | 6.6% |
| Chronic kidney disease | 18+ yrs | 7.8% | 4.6% |
| Cancer | All ages | 4.8% | 3.8% |
| Coronary heart disease | All ages | 3.9% | 3.0% |
| Atrial fibrillation | All ages | 3.2% | 2.2% |
| Stroke and TIA | All ages | 2.5% | 1.9% |
| COPD | All ages | 2.5% | 1.9% |
| Serious mental illness | All ages | 1.4% | 1.0% |
| Heart failure | All ages | 1.3% | 1.1% |
| Dementia | All ages | 1.2% | 0.8% |
| Rheumatoid arthritis | 16+ yrs | 1.0% | 0.8% |
| Epilepsy | 18+ yrs | 0.8% | 0.8% |
| Peripheral arterial disease | All ages | 0.7% | 0.6% |
| Learning disability | All ages | 0.6% | 0.6% |
| Osteoporosis | 50+ yrs | 0.6% | 1.2% |
| Palliative care | All ages | 0.4% | 0.6% |
| Screening coverage | Period | Practice | England |
|---|---|---|---|
| Bowel cancer screening (aged 60 to 74) | 2024/25 | 74.0% | 72.9% |
| Breast cancer screening (women aged 53 to 70) | 2024/25 | 74.1% | 72.2% |
| Cervical screening (women aged 25 to 49) | 2023/24 | 68.9% | 67.5% |
| Cervical screening (women aged 50 to 64) | 2023/24 | 70.4% | 74.9% |
HavensHealth, Anchor Healthcare Centre, Meridian Way, Peacehaven, BN10 8NF. Phone: 01273 588200.
| Nearby practice | Distance | Overall experience good |
|---|---|---|
| Saltdean and Rottingdean Medical Practice | 2.6 km | 74% |
| Quayside Medical Practice | 3.5 km | 74% |
| Newhaven Medical Practice | 3.5 km | 59% |
| Woodingdean Medical Centre | 7.1 km | 72% |
| Seaford Medical Practice | 7.5 km | 80% |
- Newhaven Medical Practice (59% overall experience good)
- Quayside Medical Practice (74% overall experience good)
How do patients rate HavensHealth?
In the 2026 GP Patient Survey, 74% of patients described their overall experience of HavensHealth as good, against 77% across England. 42% found it easy to get through by phone.
How many patients are registered at HavensHealth?
19,144 patients were registered in September 2026, up 0.0% on a year earlier.
What is HavensHealth's CQC rating?
Good overall, published in October 2015.
How many GPs does HavensHealth have?
12.9 full-time-equivalent qualified GPs (18 qualified GPs by headcount), which is 1,487 patients per GP against 2,171 across England.
Are appointments at HavensHealth face to face?
61% of appointments from June 2026 to August 2026 were face to face, against 63% across England.
What is HavensHealth's phone number?
01273 588200.