Quayside Medical Practice, Newhaven: patient reviews and CQC rating
Quayside Medical Practice is a GP practice in Newhaven with 12,019 registered patients (September 2026). In the 2026 GP Patient Survey, 74% of its patients described their overall experience as good, against 77% across England (Surrey and Sussex: 78%). The Care Quality Commission rates it Outstanding overall, in a report published in August 2016. It has 7.3 full-time-equivalent qualified GPs, or 1,658 patients per GP.
Latest data: September 2026. Patient survey 2026; registered patients September 2026; appointments to August 2026.
What patients say about Quayside Medical Practice
Its best result against England is the share who said the wait for their last appointment was about right: 74%, against 69% across England. Its weakest is the share who found it easy to contact the practice through its website: 36%, below the England figure of 58%. Of the 11 results in the table, 0 are above England and 1 below by more than the survey's margin of error, and 10 within it.
50% found it easy to get through by phone (England: 57%). The overall experience result is 7 points lower than in 2025 (81%). 109 patients answered the survey (response rate 31%).
| Survey question | Quayside Medical Practice | Surrey and Sussex | England |
|---|---|---|---|
| Overall experience good | 74% | 78% | 77% |
| Easy to contact by phone | 50% | 55% | 57% |
| Easy to contact via the website | 36% | 59% | 58% |
| Easy to contact via the NHS App | 45% | 54% | 54% |
| Reception team helpful | 78% | 86% | 85% |
| Last contact good | 65% | 73% | 73% |
| Wait for appointment about right | 74% | 70% | 69% |
| Listened to well | 84% | 88% | 87% |
| Treated with care and concern | 84% | 88% | 86% |
| Confidence and trust in the clinician | 88% | 94% | 93% |
| Needs met | 87% | 91% | 90% |
In the Friends and Family Test for July 2026, 92% of 315 responses rated the practice good or very good (England: 92%).
CQC's overall rating for Quayside Medical Practice is Outstanding, published in August 2016. 2 key questions are rated differently: Safe Good and Effective Good.
| Key question | Rating |
|---|---|
| Safe | Good |
| Well-led | Outstanding |
| Caring | Outstanding |
| Responsive | Outstanding |
| Effective | Good |
12,019 patients were registered at Quayside Medical Practice in September 2026, almost the same as a year earlier.
19% of its patients are aged 65 or over, against 19% across England. With 7.3 full-time-equivalent qualified GPs, there are 1,658 patients per GP, fewer than the England figure of 2,171 and Surrey and Sussex's 2,031. The practice also has 3.4 nurses and 3.5 other clinical staff such as pharmacists and physiotherapists (full-time equivalent).
| Year | Qualified GPs (FTE) | All GPs incl. trainees (FTE) |
|---|---|---|
| August 2023 | 6.8 | 7.9 |
| August 2024 | 7.8 | 9.9 |
| August 2025 | 7.3 | 7.3 |
| August 2026 | 7.3 | 8.3 |
From June 2026 to August 2026 the practice recorded 4,011 appointments a month, or 334 per 1,000 registered patients (England: 510). 76% were face to face (England: 63%). 36% took place on the day they were booked and 3% more than 28 days after booking (England: 45% and 5%).
51% were with a GP rather than another member of the practice team. 4% of booked patients did not attend.
| Measure | Quayside Medical Practice | Surrey and Sussex | England |
|---|---|---|---|
| Appointments per 1,000 patients a month | 334 | 521 | 510 |
| Face to face | 76% | 58% | 63% |
| Same day as booked | 36% | 45% | 45% |
| More than 28 days after booking | 3% | 6% | 5% |
| Did not attend | 4% | 4% | 4% |
Compared with England, the practice has a higher share of patients on its registers for depression (20.6% against 14.3%), serious mental illness (1.3% against 1.0%) and COPD (2.3% against 1.9%). It has a lower share for osteoporosis (0.6% against 1.2%), heart failure (0.6% against 1.1%) and dementia (0.5% against 0.8%). The practice's patients live in areas with an average deprivation score of 28.1 (England: 21.8; higher is more deprived).
Life expectancy for its patients' neighbourhoods is 84.3 years for women and 79.4 for men (England: 83.0 and 79.1).
| Condition register | Age group | Practice (2024/25) | England |
|---|---|---|---|
| Depression | 18+ yrs | 20.6% | 14.3% |
| High blood pressure | All ages | 15.1% | 15.2% |
| Diabetes | 17+ yrs | 8.6% | 7.9% |
| Asthma | 6+ yrs | 7.8% | 6.6% |
| Chronic kidney disease | 18+ yrs | 4.3% | 4.6% |
| Cancer | All ages | 4.3% | 3.8% |
| Coronary heart disease | All ages | 2.9% | 3.0% |
| Atrial fibrillation | All ages | 2.4% | 2.2% |
| COPD | All ages | 2.3% | 1.9% |
| Stroke and TIA | All ages | 1.9% | 1.9% |
| Serious mental illness | All ages | 1.3% | 1.0% |
| Epilepsy | 18+ yrs | 0.8% | 0.8% |
| Rheumatoid arthritis | 16+ yrs | 0.8% | 0.8% |
| Learning disability | All ages | 0.8% | 0.6% |
| Heart failure | All ages | 0.6% | 1.1% |
| Osteoporosis | 50+ yrs | 0.6% | 1.2% |
| Peripheral arterial disease | All ages | 0.6% | 0.6% |
| Dementia | All ages | 0.5% | 0.8% |
| Palliative care | All ages | 0.5% | 0.6% |
| Screening coverage | Period | Practice | England |
|---|---|---|---|
| Bowel cancer screening (aged 60 to 74) | 2024/25 | 71.0% | 72.9% |
| Breast cancer screening (women aged 53 to 70) | 2024/25 | 74.6% | 72.2% |
| Cervical screening (women aged 25 to 49) | 2023/24 | 71.2% | 67.5% |
| Cervical screening (women aged 50 to 64) | 2023/24 | 70.3% | 74.9% |
Quayside Medical Practice, Chapel Street, Newhaven, BN9 9PW. Phone: 01273 615000. Website: www.quaysidemedicalpractice.nhs.uk.
| Nearby practice | Distance | Overall experience good |
|---|---|---|
| Newhaven Medical Practice | 0.0 km | 59% |
| HavensHealth | 3.5 km | 74% |
| Seaford Medical Practice | 4.2 km | 80% |
| Dr Palit & Partners | 4.4 km | 55% |
| Saltdean and Rottingdean Medical Practice | 6.1 km | 74% |
- HavensHealth (74% overall experience good)
- Newhaven Medical Practice (59% overall experience good)
How do patients rate Quayside Medical Practice?
In the 2026 GP Patient Survey, 74% of patients described their overall experience of Quayside Medical Practice as good, against 77% across England. 50% found it easy to get through by phone.
How many patients are registered at Quayside Medical Practice?
12,019 patients were registered in September 2026, down 0.2% on a year earlier.
What is Quayside Medical Practice's CQC rating?
Outstanding overall, published in August 2016.
How many GPs does Quayside Medical Practice have?
7.3 full-time-equivalent qualified GPs (11 qualified GPs by headcount), which is 1,658 patients per GP against 2,171 across England.
Are appointments at Quayside Medical Practice face to face?
76% of appointments from June 2026 to August 2026 were face to face, against 63% across England.
What is Quayside Medical Practice's phone number?
01273 615000.