Dr Rajesh Pandey, Hastings: patient reviews and CQC rating
Dr Rajesh Pandey is a GP practice in Hastings with 3,869 registered patients (September 2026). In the 2026 GP Patient Survey, 89% of its patients described their overall experience as good, above the England figure of 77% (Surrey and Sussex: 78%). The Care Quality Commission rates it Good overall, in a report published in November 2019. It has 1.0 full-time-equivalent qualified GPs, or 3,869 patients per GP.
Latest data: September 2026. Patient survey 2026; registered patients September 2026; appointments to August 2026.
What patients say about Dr Rajesh Pandey
Its best result against England is the share who said the wait for their last appointment was about right: 95%, above the England figure of 69%. Its weakest is the share who found it easy to contact the practice through its website: 51%, against 58% across England. Of the 11 results in the table, 6 are above England and 0 below by more than the survey's margin of error, and 5 within it.
On overall experience it is 1st of the 5 practices in Hastings with 50 or more responses. 75% found it easy to get through by phone (England: 57%). The overall experience result is unchanged from 2025 (89%). 108 patients answered the survey (response rate 22%).
| Survey question | Dr Rajesh Pandey | Surrey and Sussex | England |
|---|---|---|---|
| Overall experience good | 89% | 78% | 77% |
| Easy to contact by phone | 75% | 55% | 57% |
| Easy to contact via the website | 51% | 59% | 58% |
| Easy to contact via the NHS App | 65% | 54% | 54% |
| Reception team helpful | 93% | 86% | 85% |
| Last contact good | 88% | 73% | 73% |
| Wait for appointment about right | 95% | 70% | 69% |
| Listened to well | 86% | 88% | 87% |
| Treated with care and concern | 83% | 88% | 86% |
| Confidence and trust in the clinician | 98% | 94% | 93% |
| Needs met | 91% | 91% | 90% |
CQC's overall rating for Dr Rajesh Pandey is Good, published in November 2019. All 5 key questions are rated Good. It held the same rating in the report before (October 2018).
| Key question | Rating |
|---|---|
| Safe | Good |
| Well-led | Good |
| Caring | Good |
| Responsive | Good |
| Effective | Good |
3,869 patients were registered at Dr Rajesh Pandey in September 2026, down 1.1% on a year earlier (England: down 1.1%).
17% of its patients are aged 65 or over, against 19% across England. With 1.0 full-time-equivalent qualified GPs, there are 3,869 patients per GP, more than the England figure of 2,171 and Surrey and Sussex's 2,031. The practice also has 1.3 nurses and 0.2 other clinical staff such as pharmacists and physiotherapists (full-time equivalent).
| Year | Qualified GPs (FTE) | All GPs incl. trainees (FTE) |
|---|---|---|
| August 2023 | 1.0 | 1.0 |
| August 2024 | 1.0 | 1.0 |
| August 2025 | 1.0 | 1.0 |
| August 2026 | 1.0 | 1.0 |
From June 2026 to August 2026 the practice recorded 2,430 appointments a month, or 628 per 1,000 registered patients (England: 510). 41% were face to face (England: 63%). 46% took place on the day they were booked and 2% more than 28 days after booking (England: 45% and 5%).
31% were with a GP rather than another member of the practice team. 4% of booked patients did not attend.
| Measure | Dr Rajesh Pandey | Surrey and Sussex | England |
|---|---|---|---|
| Appointments per 1,000 patients a month | 628 | 521 | 510 |
| Face to face | 41% | 58% | 63% |
| Same day as booked | 46% | 45% | 45% |
| More than 28 days after booking | 2% | 6% | 5% |
| Did not attend | 4% | 4% | 4% |
Compared with England, the practice has a higher share of patients on its registers for a learning disability (1.3% against 0.6%), COPD (4.0% against 1.9%) and palliative or supportive care needs (1.0% against 0.6%). It has a lower share for chronic kidney disease (3.4% against 4.6%). The practice's patients live in areas with an average deprivation score of 40.8 (England: 21.8; higher is more deprived).
Life expectancy for its patients' neighbourhoods is 81.2 years for women and 77.1 for men (England: 83.0 and 79.1).
| Condition register | Age group | Practice (2024/25) | England |
|---|---|---|---|
| Depression | 18+ yrs | 21.4% | 14.3% |
| High blood pressure | All ages | 16.3% | 15.2% |
| Diabetes | 17+ yrs | 8.1% | 7.9% |
| Asthma | 6+ yrs | 7.7% | 6.6% |
| COPD | All ages | 4.0% | 1.9% |
| Cancer | All ages | 4.0% | 3.8% |
| Chronic kidney disease | 18+ yrs | 3.4% | 4.6% |
| Coronary heart disease | All ages | 3.4% | 3.0% |
| Stroke and TIA | All ages | 2.2% | 1.9% |
| Atrial fibrillation | All ages | 1.8% | 2.2% |
| Serious mental illness | All ages | 1.8% | 1.0% |
| Learning disability | All ages | 1.3% | 0.6% |
| Epilepsy | 18+ yrs | 1.1% | 0.8% |
| Palliative care | All ages | 1.0% | 0.6% |
| Heart failure | All ages | 0.9% | 1.1% |
| Rheumatoid arthritis | 16+ yrs | 0.6% | 0.8% |
| Dementia | All ages | 0.4% | 0.8% |
| Peripheral arterial disease | All ages | 0.4% | 0.6% |
| Osteoporosis | 50+ yrs | 0.4% | 1.2% |
| Screening coverage | Period | Practice | England |
|---|---|---|---|
| Bowel cancer screening (aged 60 to 74) | 2024/25 | 66.1% | 72.9% |
| Breast cancer screening (women aged 53 to 70) | 2024/25 | 64.4% | 72.2% |
| Cervical screening (women aged 25 to 49) | 2023/24 | 77.2% | 67.5% |
| Cervical screening (women aged 50 to 64) | 2023/24 | 73.1% | 74.9% |
Dr Rajesh Pandey, The Surgery, 83 Priory Road, Hastings, TN34 3JJ. Phone: 01424 430800.
| Nearby practice | Distance | Overall experience good |
|---|---|---|
| Hastings Old Town Surgery | 0.6 km | 61% |
| The Station Practice | 0.8 km | 67% |
| Harold Road Surgery | 2.0 km | 63% |
| Sedlescombe House | 2.5 km | 84% |
| High Glades Medical Practice | 3.3 km | 76% |
- Carisbrooke Surgery (87% overall experience good)
- Harold Road Surgery (63% overall experience good)
- Hastings Old Town Surgery (61% overall experience good)
- High Glades Medical Practice (76% overall experience good)
- Sedlescombe House (84% overall experience good)
- South Saxon House Surgery (84% overall experience good)
- The Station Practice (67% overall experience good)
How do patients rate Dr Rajesh Pandey?
In the 2026 GP Patient Survey, 89% of patients described their overall experience of Dr Rajesh Pandey as good, above the England figure of 77%. 75% found it easy to get through by phone.
How many patients are registered at Dr Rajesh Pandey?
3,869 patients were registered in September 2026, down 1.1% on a year earlier.
What is Dr Rajesh Pandey's CQC rating?
Good overall, published in November 2019.
How many GPs does Dr Rajesh Pandey have?
1.0 full-time-equivalent qualified GPs (1 qualified GP by headcount), which is 3,869 patients per GP against 2,171 across England.
Are appointments at Dr Rajesh Pandey face to face?
41% of appointments from June 2026 to August 2026 were face to face, against 63% across England.
What is Dr Rajesh Pandey's phone number?
01424 430800.