South Saxon House Surgery, St Leonards On Sea: patient reviews and CQC rating
South Saxon House Surgery is a GP practice in St Leonards On Sea with 3,431 registered patients (September 2026). In the 2026 GP Patient Survey, 84% of its patients described their overall experience as good, above the England figure of 77% (Surrey and Sussex: 78%). The Care Quality Commission rates it Good overall, in a report published in March 2018. It has 1.1 full-time-equivalent qualified GPs, or 3,177 patients per GP.
Latest data: September 2026. Patient survey 2026; registered patients September 2026; appointments to August 2026.
What patients say about South Saxon House Surgery
Its best result against England is the share who found it easy to get through to the practice by phone: 75%, above the England figure of 57%. Its weakest is the share who said they were treated with care and concern: 79%, below the England figure of 86%. Of the 11 results in the table, 3 are above England and 2 below by more than the survey's margin of error, and 6 within it.
On overall experience it is 2nd of the 3 practices in St. Leonards-on-sea with 50 or more responses. 75% found it easy to get through by phone (England: 57%). The overall experience result is unchanged from 2025 (84%). 124 patients answered the survey (response rate 26%).
| Survey question | South Saxon House Surgery | Surrey and Sussex | England |
|---|---|---|---|
| Overall experience good | 84% | 78% | 77% |
| Easy to contact by phone | 75% | 55% | 57% |
| Easy to contact via the website | 51% | 59% | 58% |
| Easy to contact via the NHS App | 50% | 54% | 54% |
| Reception team helpful | 91% | 86% | 85% |
| Last contact good | 74% | 73% | 73% |
| Wait for appointment about right | 86% | 70% | 69% |
| Listened to well | 81% | 88% | 87% |
| Treated with care and concern | 79% | 88% | 86% |
| Confidence and trust in the clinician | 88% | 94% | 93% |
| Needs met | 90% | 91% | 90% |
CQC's overall rating for South Saxon House Surgery is Good, published in March 2018. All 5 key questions are rated Good. It held the same rating in the report before (November 2017).
| Key question | Rating |
|---|---|
| Safe | Good |
| Well-led | Good |
| Caring | Good |
| Responsive | Good |
| Effective | Good |
3,431 patients were registered at South Saxon House Surgery in September 2026, down 2.2% on a year earlier (England: down 1.1%).
17% of its patients are aged 65 or over, against 19% across England. With 1.1 full-time-equivalent qualified GPs, there are 3,177 patients per GP, more than the England figure of 2,171 and Surrey and Sussex's 2,031. The practice also has 1.1 nurses (full-time equivalent).
| Year | Qualified GPs (FTE) | All GPs incl. trainees (FTE) |
|---|---|---|
| August 2023 | 1.0 | 1.0 |
| August 2024 | 1.1 | 1.1 |
| August 2025 | 1.1 | 1.1 |
| August 2026 | 1.1 | 1.1 |
From June 2026 to August 2026 the practice recorded 1,254 appointments a month, or 365 per 1,000 registered patients (England: 510). 59% were face to face (England: 63%). 44% took place on the day they were booked and 3% more than 28 days after booking (England: 45% and 5%).
54% were with a GP rather than another member of the practice team. 5% of booked patients did not attend.
| Measure | South Saxon House Surgery | Surrey and Sussex | England |
|---|---|---|---|
| Appointments per 1,000 patients a month | 365 | 521 | 510 |
| Face to face | 59% | 58% | 63% |
| Same day as booked | 44% | 45% | 45% |
| More than 28 days after booking | 3% | 6% | 5% |
| Did not attend | 5% | 4% | 4% |
Compared with England, the practice has a higher share of patients on its registers for palliative or supportive care needs (1.3% against 0.6%) and COPD (3.3% against 1.9%). The practice's patients live in areas with an average deprivation score of 30.6 (England: 21.8; higher is more deprived). Life expectancy for its patients' neighbourhoods is 80.8 years for women and 76.6 for men (England: 83.0 and 79.1).
| Condition register | Age group | Practice (2024/25) | England |
|---|---|---|---|
| Depression | 18+ yrs | 16.6% | 14.3% |
| High blood pressure | All ages | 15.7% | 15.2% |
| Diabetes | 17+ yrs | 8.8% | 7.9% |
| Asthma | 6+ yrs | 5.7% | 6.6% |
| Chronic kidney disease | 18+ yrs | 4.4% | 4.6% |
| Cancer | All ages | 4.0% | 3.8% |
| COPD | All ages | 3.3% | 1.9% |
| Coronary heart disease | All ages | 2.8% | 3.0% |
| Stroke and TIA | All ages | 1.9% | 1.9% |
| Atrial fibrillation | All ages | 1.8% | 2.2% |
| Palliative care | All ages | 1.3% | 0.6% |
| Rheumatoid arthritis | 16+ yrs | 1.0% | 0.8% |
| Serious mental illness | All ages | 0.9% | 1.0% |
| Heart failure | All ages | 0.9% | 1.1% |
| Osteoporosis | 50+ yrs | 0.9% | 1.2% |
| Epilepsy | 18+ yrs | 0.9% | 0.8% |
| Peripheral arterial disease | All ages | 0.7% | 0.6% |
| Learning disability | All ages | 0.7% | 0.6% |
| Dementia | All ages | 0.6% | 0.8% |
| Screening coverage | Period | Practice | England |
|---|---|---|---|
| Bowel cancer screening (aged 60 to 74) | 2024/25 | 70.9% | 72.9% |
| Breast cancer screening (women aged 53 to 70) | 2024/25 | 61.8% | 72.2% |
| Cervical screening (women aged 25 to 49) | 2023/24 | 76.4% | 67.5% |
| Cervical screening (women aged 50 to 64) | 2023/24 | 80.6% | 74.9% |
South Saxon House Surgery, Whatlington Way, St Leonards On Sea, TN38 9TE. Phone: 01424 720866.
| Nearby practice | Distance | Overall experience good |
|---|---|---|
| Carisbrooke Surgery | 1.8 km | 87% |
| Sedlescombe House | 2.0 km | 84% |
| High Glades Medical Practice | 2.0 km | 76% |
| The Station Practice | 3.8 km | 67% |
| Dr Rajesh Pandey | 4.5 km | 89% |
- Carisbrooke Surgery (87% overall experience good)
- Dr Rajesh Pandey (89% overall experience good)
- Harold Road Surgery (63% overall experience good)
- Hastings Old Town Surgery (61% overall experience good)
- High Glades Medical Practice (76% overall experience good)
- Sedlescombe House (84% overall experience good)
- The Station Practice (67% overall experience good)
How do patients rate South Saxon House Surgery?
In the 2026 GP Patient Survey, 84% of patients described their overall experience of South Saxon House Surgery as good, above the England figure of 77%. 75% found it easy to get through by phone.
How many patients are registered at South Saxon House Surgery?
3,431 patients were registered in September 2026, down 2.2% on a year earlier.
What is South Saxon House Surgery's CQC rating?
Good overall, published in March 2018.
How many GPs does South Saxon House Surgery have?
1.1 full-time-equivalent qualified GPs (2 qualified GPs by headcount), which is 3,177 patients per GP against 2,171 across England.
Are appointments at South Saxon House Surgery face to face?
59% of appointments from June 2026 to August 2026 were face to face, against 63% across England.
What is South Saxon House Surgery's phone number?
01424 720866.