Oldwood Surgery, Robertsbridge: patient reviews and CQC rating
Oldwood Surgery is a GP practice in Robertsbridge with 6,204 registered patients (September 2026). In the 2026 GP Patient Survey, 98% of its patients described their overall experience as good, above the England figure of 77% (Surrey and Sussex: 78%). The Care Quality Commission rates it Good overall, in a report published in June 2016. It has 3.1 full-time-equivalent qualified GPs, or 2,008 patients per GP.
Latest data: September 2026. Patient survey 2026; registered patients September 2026; appointments to August 2026.
What patients say about Oldwood Surgery
Its best result against England is the share who found it easy to get through to the practice by phone: 93%, above the England figure of 57%. Its result closest to England is the share who said their needs were met at their last appointment: 93%, against 90% across England. Of the 11 results in the table, 10 are above England and 0 below by more than the survey's margin of error, and 1 within it.
93% found it easy to get through by phone (England: 57%). The overall experience result is unchanged from 2025 (98%). 121 patients answered the survey (response rate 34%).
| Survey question | Oldwood Surgery | Surrey and Sussex | England |
|---|---|---|---|
| Overall experience good | 98% | 78% | 77% |
| Easy to contact by phone | 93% | 55% | 57% |
| Easy to contact via the website | 73% | 59% | 58% |
| Easy to contact via the NHS App | 81% | 54% | 54% |
| Reception team helpful | 99% | 86% | 85% |
| Last contact good | 94% | 73% | 73% |
| Wait for appointment about right | 84% | 70% | 69% |
| Listened to well | 99% | 88% | 87% |
| Treated with care and concern | 98% | 88% | 86% |
| Confidence and trust in the clinician | 98% | 94% | 93% |
| Needs met | 93% | 91% | 90% |
In the Friends and Family Test for July 2026, 99% of 107 responses rated the practice good or very good (England: 92%).
CQC's overall rating for Oldwood Surgery is Good, published in June 2016. All 5 key questions are rated Good.
| Key question | Rating |
|---|---|
| Safe | Good |
| Well-led | Good |
| Caring | Good |
| Responsive | Good |
| Effective | Good |
6,204 patients were registered at Oldwood Surgery in September 2026, down 1.1% on a year earlier (England: down 1.1%).
22% of its patients are aged 65 or over, against 19% across England. With 3.1 full-time-equivalent qualified GPs, there are 2,008 patients per GP, close to the England figure of 2,171 and Surrey and Sussex's 2,031. The practice also has 5.5 nurses and 0.5 other clinical staff such as pharmacists and physiotherapists (full-time equivalent).
| Year | Qualified GPs (FTE) | All GPs incl. trainees (FTE) |
|---|---|---|
| August 2023 | 3.0 | 3.0 |
| August 2024 | 3.5 | 3.5 |
| August 2025 | 3.0 | 3.0 |
| August 2026 | 3.1 | 3.1 |
From June 2026 to August 2026 the practice recorded 2,569 appointments a month, or 414 per 1,000 registered patients (England: 510). 76% were face to face (England: 63%). 26% took place on the day they were booked and 7% more than 28 days after booking (England: 45% and 5%).
54% were with a GP rather than another member of the practice team. 5% of booked patients did not attend.
| Measure | Oldwood Surgery | Surrey and Sussex | England |
|---|---|---|---|
| Appointments per 1,000 patients a month | 414 | 521 | 510 |
| Face to face | 76% | 58% | 63% |
| Same day as booked | 26% | 45% | 45% |
| More than 28 days after booking | 7% | 6% | 5% |
| Did not attend | 5% | 4% | 4% |
Compared with England, the practice has a higher share of patients on its registers for osteoporosis (3.1% against 1.2%), chronic kidney disease (6.6% against 4.6%) and cancer (5.1% against 3.8%). It has a lower share for serious mental illness (0.6% against 1.0%). The practice's patients live in areas with an average deprivation score of 18.5 (England: 21.8; higher is more deprived).
Life expectancy for its patients' neighbourhoods is 84.8 years for women and 82.0 for men (England: 83.0 and 79.1).
| Condition register | Age group | Practice (2024/25) | England |
|---|---|---|---|
| High blood pressure | All ages | 17.7% | 15.2% |
| Depression | 18+ yrs | 12.5% | 14.3% |
| Asthma | 6+ yrs | 6.7% | 6.6% |
| Chronic kidney disease | 18+ yrs | 6.6% | 4.6% |
| Diabetes | 17+ yrs | 6.5% | 7.9% |
| Cancer | All ages | 5.1% | 3.8% |
| Osteoporosis | 50+ yrs | 3.1% | 1.2% |
| Atrial fibrillation | All ages | 2.9% | 2.2% |
| Coronary heart disease | All ages | 2.9% | 3.0% |
| Stroke and TIA | All ages | 2.3% | 1.9% |
| COPD | All ages | 1.6% | 1.9% |
| Heart failure | All ages | 1.3% | 1.1% |
| Epilepsy | 18+ yrs | 0.9% | 0.8% |
| Dementia | All ages | 0.9% | 0.8% |
| Serious mental illness | All ages | 0.6% | 1.0% |
| Rheumatoid arthritis | 16+ yrs | 0.6% | 0.8% |
| Peripheral arterial disease | All ages | 0.5% | 0.6% |
| Learning disability | All ages | 0.4% | 0.6% |
| Palliative care | All ages | 0.4% | 0.6% |
| Screening coverage | Period | Practice | England |
|---|---|---|---|
| Bowel cancer screening (aged 60 to 74) | 2024/25 | 78.5% | 72.9% |
| Breast cancer screening (women aged 53 to 70) | 2024/25 | 68.9% | 72.2% |
| Cervical screening (women aged 25 to 49) | 2023/24 | 78.0% | 67.5% |
| Cervical screening (women aged 50 to 64) | 2023/24 | 80.5% | 74.9% |
Oldwood Surgery, Station Road, Robertsbridge, TN32 5DG. Phone: 01580 880790. Website: www.oldwoodsurgery.co.uk.
| Nearby practice | Distance | Overall experience good |
|---|---|---|
| Fairfield Surgery | 6.3 km | 88% |
| Sedlescombe Surgery | 7.2 km | 81% |
| Weald View Medical Practice - Hawkhurst | 7.5 km | 79% |
| Martins Oak Surgery | 7.6 km | 93% |
| Drs Parnell, Albardiaz, James and Dale | 9.5 km | 99% |
- Drs Parnell, Albardiaz, James and Dale (99% overall experience good)
- Fairfield Surgery (88% overall experience good)
- Ferry Road Health Centre (87% overall experience good)
- Martins Oak Surgery (93% overall experience good)
- Rye Medical Centre (88% overall experience good)
- Sedlescombe Surgery (81% overall experience good)
How do patients rate Oldwood Surgery?
In the 2026 GP Patient Survey, 98% of patients described their overall experience of Oldwood Surgery as good, above the England figure of 77%. 93% found it easy to get through by phone.
How many patients are registered at Oldwood Surgery?
6,204 patients were registered in September 2026, down 1.1% on a year earlier.
What is Oldwood Surgery's CQC rating?
Good overall, published in June 2016.
How many GPs does Oldwood Surgery have?
3.1 full-time-equivalent qualified GPs (6 qualified GPs by headcount), which is 2,008 patients per GP against 2,171 across England.
Are appointments at Oldwood Surgery face to face?
76% of appointments from June 2026 to August 2026 were face to face, against 63% across England.
What is Oldwood Surgery's phone number?
01580 880790.