Martins Oak Surgery, Battle: patient reviews and CQC rating
Martins Oak Surgery is a GP practice in Battle with 8,447 registered patients (September 2026). In the 2026 GP Patient Survey, 93% of its patients described their overall experience as good, above the England figure of 77% (Surrey and Sussex: 78%). The Care Quality Commission rates it Good overall, in a report published in October 2016. It has 4.3 full-time-equivalent qualified GPs, or 1,947 patients per GP.
Latest data: September 2026. Patient survey 2026; registered patients September 2026; appointments to August 2026.
What patients say about Martins Oak Surgery
Its best result against England is the share who found it easy to get through to the practice by phone: 86%, above the England figure of 57%. Its result closest to England is the share who found it easy to contact the practice using the NHS App: 54%, against 54% across England. Of the 11 results in the table, 9 are above England and 0 below by more than the survey's margin of error, and 2 within it.
86% found it easy to get through by phone (England: 57%). The overall experience result is 3 points lower than in 2025 (96%). 121 patients answered the survey (response rate 38%).
| Survey question | Martins Oak Surgery | Surrey and Sussex | England |
|---|---|---|---|
| Overall experience good | 93% | 78% | 77% |
| Easy to contact by phone | 86% | 55% | 57% |
| Easy to contact via the website | 70% | 59% | 58% |
| Easy to contact via the NHS App | 54% | 54% | 54% |
| Reception team helpful | 95% | 86% | 85% |
| Last contact good | 91% | 73% | 73% |
| Wait for appointment about right | 86% | 70% | 69% |
| Listened to well | 99% | 88% | 87% |
| Treated with care and concern | 100% | 88% | 86% |
| Confidence and trust in the clinician | 99% | 94% | 93% |
| Needs met | 100% | 91% | 90% |
In the Friends and Family Test for July 2026, 99% of 306 responses rated the practice good or very good (England: 92%).
CQC's overall rating for Martins Oak Surgery is Good, published in October 2016. All 5 key questions are rated Good. Its previous overall rating was Requires Improvement (March 2016).
| Key question | Rating |
|---|---|
| Safe | Good |
| Well-led | Good |
| Caring | Good |
| Responsive | Good |
| Effective | Good |
8,447 patients were registered at Martins Oak Surgery in September 2026, up 0.7% on a year earlier (England: down 1.1%).
31% of its patients are aged 65 or over, against 19% across England. With 4.3 full-time-equivalent qualified GPs, there are 1,947 patients per GP, fewer than the England figure of 2,171 and Surrey and Sussex's 2,031. The practice also has 2.4 nurses and 4.3 other clinical staff such as pharmacists and physiotherapists (full-time equivalent).
| Year | Qualified GPs (FTE) | All GPs incl. trainees (FTE) |
|---|---|---|
| August 2023 | 4.0 | 4.0 |
| August 2024 | 4.8 | 4.8 |
| August 2025 | 4.3 | 4.3 |
| August 2026 | 4.3 | 4.3 |
From June 2026 to August 2026 the practice recorded 5,063 appointments a month, or 599 per 1,000 registered patients (England: 510). 60% were face to face (England: 63%). 46% took place on the day they were booked and 6% more than 28 days after booking (England: 45% and 5%).
57% were with a GP rather than another member of the practice team. 3% of booked patients did not attend.
| Measure | Martins Oak Surgery | Surrey and Sussex | England |
|---|---|---|---|
| Appointments per 1,000 patients a month | 599 | 521 | 510 |
| Face to face | 60% | 58% | 63% |
| Same day as booked | 46% | 45% | 45% |
| More than 28 days after booking | 6% | 6% | 5% |
| Did not attend | 3% | 4% | 4% |
Compared with England, the practice has a higher share of patients on its registers for osteoporosis (4.1% against 1.2%), atrial fibrillation (4.1% against 2.2%) and chronic kidney disease (8.3% against 4.6%). The practice's patients live in areas with an average deprivation score of 19.3 (England: 21.8; higher is more deprived). Life expectancy for its patients' neighbourhoods is 84.5 years for women and 80.8 for men (England: 83.0 and 79.1).
| Condition register | Age group | Practice (2024/25) | England |
|---|---|---|---|
| High blood pressure | All ages | 21.3% | 15.2% |
| Depression | 18+ yrs | 13.1% | 14.3% |
| Chronic kidney disease | 18+ yrs | 8.3% | 4.6% |
| Diabetes | 17+ yrs | 7.1% | 7.9% |
| Asthma | 6+ yrs | 7.1% | 6.6% |
| Cancer | All ages | 5.5% | 3.8% |
| Atrial fibrillation | All ages | 4.1% | 2.2% |
| Osteoporosis | 50+ yrs | 4.1% | 1.2% |
| Coronary heart disease | All ages | 3.8% | 3.0% |
| Stroke and TIA | All ages | 2.7% | 1.9% |
| COPD | All ages | 2.0% | 1.9% |
| Heart failure | All ages | 1.5% | 1.1% |
| Dementia | All ages | 1.3% | 0.8% |
| Serious mental illness | All ages | 0.9% | 1.0% |
| Peripheral arterial disease | All ages | 0.8% | 0.6% |
| Rheumatoid arthritis | 16+ yrs | 0.7% | 0.8% |
| Palliative care | All ages | 0.7% | 0.6% |
| Learning disability | All ages | 0.7% | 0.6% |
| Epilepsy | 18+ yrs | 0.6% | 0.8% |
| Screening coverage | Period | Practice | England |
|---|---|---|---|
| Bowel cancer screening (aged 60 to 74) | 2024/25 | 80.3% | 72.9% |
| Breast cancer screening (women aged 53 to 70) | 2024/25 | 73.6% | 72.2% |
| Cervical screening (women aged 25 to 49) | 2023/24 | 76.8% | 67.5% |
| Cervical screening (women aged 50 to 64) | 2023/24 | 76.1% | 74.9% |
Martins Oak Surgery, 36 High Street, Battle, TN33 0EA. Phone: 01424 772263. Website: www.martinsoak.co.uk.
| Nearby practice | Distance | Overall experience good |
|---|---|---|
| Sedlescombe Surgery | 4.0 km | 81% |
| South Saxon House Surgery | 6.2 km | 84% |
| High Glades Medical Practice | 6.4 km | 76% |
| Sidley Medical Practice | 6.8 km | 54% |
| Sedlescombe House | 7.5 km | 84% |
- Drs Parnell, Albardiaz, James and Dale (99% overall experience good)
- Fairfield Surgery (88% overall experience good)
- Ferry Road Health Centre (87% overall experience good)
- Oldwood Surgery (98% overall experience good)
- Rye Medical Centre (88% overall experience good)
- Sedlescombe Surgery (81% overall experience good)
How do patients rate Martins Oak Surgery?
In the 2026 GP Patient Survey, 93% of patients described their overall experience of Martins Oak Surgery as good, above the England figure of 77%. 86% found it easy to get through by phone.
How many patients are registered at Martins Oak Surgery?
8,447 patients were registered in September 2026, up 0.7% on a year earlier.
What is Martins Oak Surgery's CQC rating?
Good overall, published in October 2016.
How many GPs does Martins Oak Surgery have?
4.3 full-time-equivalent qualified GPs (6 qualified GPs by headcount), which is 1,947 patients per GP against 2,171 across England.
Are appointments at Martins Oak Surgery face to face?
60% of appointments from June 2026 to August 2026 were face to face, against 63% across England.
What is Martins Oak Surgery's phone number?
01424 772263.