Orchard End Surgery, Cranbrook: patient reviews and CQC rating
Orchard End Surgery is a GP practice in Cranbrook with 4,339 registered patients (September 2026). In the 2026 GP Patient Survey, 97% of its patients described their overall experience as good, above the England figure of 77% (Kent and Medway: 73%). The Care Quality Commission rates it Good overall, in a report published in June 2017. It has 1.8 full-time-equivalent qualified GPs, or 2,465 patients per GP.
Latest data: September 2026. Patient survey 2026; registered patients September 2026; appointments to August 2026.
What patients say about Orchard End Surgery
Its best result against England is the share who found it easy to contact the practice using the NHS App: 85%, above the England figure of 54%. Its result closest to England is the share who said their needs were met at their last appointment: 97%, above the England figure of 90%. Of the 11 results in the table, 11 are above England and 0 below by more than the survey's margin of error.
On overall experience it is 1st of the 4 practices in Cranbrook with 50 or more responses. 84% found it easy to get through by phone (England: 57%). The overall experience result is 3 points higher than in 2025 (94%). 87 patients answered the survey (response rate 29%).
| Survey question | Orchard End Surgery | Kent and Medway | England |
|---|---|---|---|
| Overall experience good | 97% | 73% | 77% |
| Easy to contact by phone | 84% | 48% | 57% |
| Easy to contact via the website | 82% | 52% | 58% |
| Easy to contact via the NHS App | 85% | 50% | 54% |
| Reception team helpful | 97% | 82% | 85% |
| Last contact good | 92% | 67% | 73% |
| Wait for appointment about right | 82% | 65% | 69% |
| Listened to well | 95% | 85% | 87% |
| Treated with care and concern | 93% | 84% | 86% |
| Confidence and trust in the clinician | 100% | 91% | 93% |
| Needs met | 97% | 89% | 90% |
In the Friends and Family Test for July 2026, 98% of 50 responses rated the practice good or very good (England: 92%).
CQC's overall rating for Orchard End Surgery is Good, published in June 2017. All 5 key questions are rated Good. Its previous overall rating was Requires Improvement (December 2016).
| Key question | Rating |
|---|---|
| Safe | Good |
| Well-led | Good |
| Caring | Good |
| Responsive | Good |
| Effective | Good |
4,339 patients were registered at Orchard End Surgery in September 2026, almost the same as a year earlier.
20% of its patients are aged 65 or over, against 19% across England. With 1.8 full-time-equivalent qualified GPs, there are 2,465 patients per GP, more than the England figure of 2,171 and Kent and Medway's 2,419. The practice also has 0.5 nurses and 2.6 other clinical staff such as pharmacists and physiotherapists (full-time equivalent).
| Year | Qualified GPs (FTE) | All GPs incl. trainees (FTE) |
|---|---|---|
| August 2023 | 1.7 | 1.7 |
| August 2024 | 1.7 | 1.7 |
| August 2025 | 1.8 | 1.8 |
| August 2026 | 1.8 | 1.8 |
From June 2026 to August 2026 the practice recorded 1,818 appointments a month, or 419 per 1,000 registered patients (England: 510). 64% were face to face (England: 63%). 46% took place on the day they were booked and 3% more than 28 days after booking (England: 45% and 5%).
46% were with a GP rather than another member of the practice team. 3% of booked patients did not attend.
| Measure | Orchard End Surgery | Kent and Medway | England |
|---|---|---|---|
| Appointments per 1,000 patients a month | 419 | 457 | 510 |
| Face to face | 64% | 62% | 63% |
| Same day as booked | 46% | 41% | 45% |
| More than 28 days after booking | 3% | 7% | 5% |
| Did not attend | 3% | 5% | 4% |
Compared with England, the practice has a lower share of patients for coronary heart disease (1.6% against 3.0%), COPD (1.1% against 1.9%) and high blood pressure (11.5% against 15.2%). The practice's patients live in areas with an average deprivation score of 18.3 (England: 21.8; higher is more deprived). Life expectancy for its patients' neighbourhoods is 84.2 years for women and 81.0 for men (England: 83.0 and 79.1).
| Condition register | Age group | Practice (2024/25) | England |
|---|---|---|---|
| Depression | 18+ yrs | 16.7% | 14.3% |
| High blood pressure | All ages | 11.5% | 15.2% |
| Asthma | 6+ yrs | 6.3% | 6.6% |
| Diabetes | 17+ yrs | 6.2% | 7.9% |
| Cancer | All ages | 4.2% | 3.8% |
| Chronic kidney disease | 18+ yrs | 3.9% | 4.6% |
| Atrial fibrillation | All ages | 2.5% | 2.2% |
| Stroke and TIA | All ages | 1.6% | 1.9% |
| Coronary heart disease | All ages | 1.6% | 3.0% |
| COPD | All ages | 1.1% | 1.9% |
| Osteoporosis | 50+ yrs | 1.1% | 1.2% |
| Serious mental illness | All ages | 1.0% | 1.0% |
| Rheumatoid arthritis | 16+ yrs | 1.0% | 0.8% |
| Dementia | All ages | 0.9% | 0.8% |
| Epilepsy | 18+ yrs | 0.8% | 0.8% |
| Heart failure | All ages | 0.7% | 1.1% |
| Learning disability | All ages | 0.7% | 0.6% |
| Peripheral arterial disease | All ages | 0.3% | 0.6% |
| Palliative care | All ages | 0.3% | 0.6% |
| Screening coverage | Period | Practice | England |
|---|---|---|---|
| Bowel cancer screening (aged 60 to 74) | 2024/25 | 76.0% | 72.9% |
| Breast cancer screening (women aged 53 to 70) | 2024/25 | 80.6% | 72.2% |
| Cervical screening (women aged 25 to 49) | 2023/24 | 79.2% | 67.5% |
| Cervical screening (women aged 50 to 64) | 2023/24 | 86.4% | 74.9% |
Orchard End Surgery, Orchard End, Dorothy Avenue, Cranbrook, TN17 3AY. Phone: 01580 713622. Website: www.orchardendsurgery.com.
| Nearby practice | Distance | Overall experience good |
|---|---|---|
| Old School Surgery | 0.9 km | 69% |
| Weald View Medical Practice - Hawkhurst | 5.3 km | 79% |
| Old Parsonage Surgery | 6.0 km | 97% |
| Marden Medical Centre | 9.8 km | 94% |
| Lamberhurst Surgery | 10.6 km | 94% |
- Howell Surgery (94% overall experience good)
- Lamberhurst Surgery (94% overall experience good)
- Marden Medical Centre (94% overall experience good)
- Old Parsonage Surgery (97% overall experience good)
- Old School Surgery (69% overall experience good)
- Weald View Medical Practice - Hawkhurst (79% overall experience good)
- Yalding Surgery (75% overall experience good)
How do patients rate Orchard End Surgery?
In the 2026 GP Patient Survey, 97% of patients described their overall experience of Orchard End Surgery as good, above the England figure of 77%. 84% found it easy to get through by phone.
How many patients are registered at Orchard End Surgery?
4,339 patients were registered in September 2026, up 0.3% on a year earlier.
What is Orchard End Surgery's CQC rating?
Good overall, published in June 2017.
How many GPs does Orchard End Surgery have?
1.8 full-time-equivalent qualified GPs (4 qualified GPs by headcount), which is 2,465 patients per GP against 2,171 across England.
Are appointments at Orchard End Surgery face to face?
64% of appointments from June 2026 to August 2026 were face to face, against 63% across England.
What is Orchard End Surgery's phone number?
01580 713622.