Yalding Surgery, Maidstone: patient reviews and CQC rating
Yalding Surgery is a GP practice in Maidstone with 7,118 registered patients (September 2026). In the 2026 GP Patient Survey, 75% of its patients described their overall experience as good, against 77% across England (Kent and Medway: 73%). The Care Quality Commission rates it Good overall, in a report published in February 2023. It has 4.5 full-time-equivalent qualified GPs, or 1,570 patients per GP.
Latest data: September 2026. Patient survey 2026; registered patients September 2026; appointments to August 2026.
What patients say about Yalding Surgery
Its best result against England is the share who found it easy to contact the practice using the NHS App: 58%, against 54% across England. Its weakest is the share who said the wait for their last appointment was about right: 57%, below the England figure of 69%. Of the 11 results in the table, 0 are above England and 2 below by more than the survey's margin of error, and 9 within it.
On overall experience it is 9th of the 15 practices in Maidstone with 50 or more responses. 54% found it easy to get through by phone (England: 57%). The overall experience result is 7 points lower than in 2025 (82%). 107 patients answered the survey (response rate 30%).
| Survey question | Yalding Surgery | Kent and Medway | England |
|---|---|---|---|
| Overall experience good | 75% | 73% | 77% |
| Easy to contact by phone | 54% | 48% | 57% |
| Easy to contact via the website | 49% | 52% | 58% |
| Easy to contact via the NHS App | 58% | 50% | 54% |
| Reception team helpful | 85% | 82% | 85% |
| Last contact good | 75% | 67% | 73% |
| Wait for appointment about right | 57% | 65% | 69% |
| Listened to well | 81% | 85% | 87% |
| Treated with care and concern | 80% | 84% | 86% |
| Confidence and trust in the clinician | 86% | 91% | 93% |
| Needs met | 93% | 89% | 90% |
In the Friends and Family Test for July 2026, 94% of 50 responses rated the practice good or very good (England: 92%).
CQC's overall rating for Yalding Surgery is Good, published in February 2023. All 5 key questions are rated Good. Its previous overall rating was Requires Improvement (August 2019).
| Key question | Rating |
|---|---|
| Safe | Good |
| Well-led | Good |
| Caring | Good |
| Responsive | Good |
| Effective | Good |
7,118 patients were registered at Yalding Surgery in September 2026, up 0.6% on a year earlier (England: down 1.1%).
22% of its patients are aged 65 or over, against 19% across England. With 4.5 full-time-equivalent qualified GPs, there are 1,570 patients per GP, fewer than the England figure of 2,171 and Kent and Medway's 2,419. The practice also has 0.4 nurses and 2.4 other clinical staff such as pharmacists and physiotherapists (full-time equivalent).
| Year | Qualified GPs (FTE) | All GPs incl. trainees (FTE) |
|---|---|---|
| August 2023 | 4.0 | 4.0 |
| August 2024 | 4.5 | 4.5 |
| August 2025 | 4.5 | 4.5 |
| August 2026 | 4.5 | 4.5 |
From June 2026 to August 2026 the practice recorded 3,171 appointments a month, or 446 per 1,000 registered patients (England: 510). 91% were face to face (England: 63%). 26% took place on the day they were booked and 23% more than 28 days after booking (England: 45% and 5%).
40% were with a GP rather than another member of the practice team. 5% of booked patients did not attend.
| Measure | Yalding Surgery | Kent and Medway | England |
|---|---|---|---|
| Appointments per 1,000 patients a month | 446 | 457 | 510 |
| Face to face | 91% | 62% | 63% |
| Same day as booked | 26% | 41% | 45% |
| More than 28 days after booking | 23% | 7% | 5% |
| Did not attend | 5% | 5% | 4% |
Compared with England, the practice has a higher share of patients on its registers for depression (19.6% against 14.3%), atrial fibrillation (2.9% against 2.2%) and cancer (4.7% against 3.8%). It has a lower share for osteoporosis (0.6% against 1.2%) and palliative or supportive care needs (0.3% against 0.6%). The practice's patients live in areas with an average deprivation score of 18.1 (England: 21.8; higher is more deprived).
Life expectancy for its patients' neighbourhoods is 86.0 years for women and 81.3 for men (England: 83.0 and 79.1).
| Condition register | Age group | Practice (2024/25) | England |
|---|---|---|---|
| Depression | 18+ yrs | 19.6% | 14.3% |
| High blood pressure | All ages | 17.4% | 15.2% |
| Diabetes | 17+ yrs | 8.1% | 7.9% |
| Asthma | 6+ yrs | 6.6% | 6.6% |
| Chronic kidney disease | 18+ yrs | 5.4% | 4.6% |
| Cancer | All ages | 4.7% | 3.8% |
| Coronary heart disease | All ages | 3.2% | 3.0% |
| Atrial fibrillation | All ages | 2.9% | 2.2% |
| COPD | All ages | 2.3% | 1.9% |
| Stroke and TIA | All ages | 2.0% | 1.9% |
| Heart failure | All ages | 1.1% | 1.1% |
| Rheumatoid arthritis | 16+ yrs | 1.0% | 0.8% |
| Dementia | All ages | 1.0% | 0.8% |
| Epilepsy | 18+ yrs | 0.8% | 0.8% |
| Serious mental illness | All ages | 0.8% | 1.0% |
| Peripheral arterial disease | All ages | 0.7% | 0.6% |
| Osteoporosis | 50+ yrs | 0.6% | 1.2% |
| Learning disability | All ages | 0.5% | 0.6% |
| Palliative care | All ages | 0.3% | 0.6% |
| Screening coverage | Period | Practice | England |
|---|---|---|---|
| Bowel cancer screening (aged 60 to 74) | 2024/25 | 75.5% | 72.9% |
| Breast cancer screening (women aged 53 to 70) | 2024/25 | 76.4% | 72.2% |
| Cervical screening (women aged 25 to 49) | 2023/24 | 75.3% | 67.5% |
| Cervical screening (women aged 50 to 64) | 2023/24 | 77.5% | 74.9% |
Yalding Surgery, Burgess Bank, Benover Road, Yalding, Maidstone, ME18 6ES. Phone: 01622 814380. Website: www.yaldingdoctors.nhs.uk.
| Nearby practice | Distance | Overall experience good |
|---|---|---|
| Wateringbury Surgery | 3.8 km | 83% |
| Greensand Health Centre - Linton | 5.4 km | 47% |
| Woodlands Health Centre | 5.5 km | 70% |
| West Malling Group Practice | 5.9 km | 64% |
| Hadlow Medical Centre | 6.4 km | 91% |
- Howell Surgery (94% overall experience good)
- Lamberhurst Surgery (94% overall experience good)
- Marden Medical Centre (94% overall experience good)
- Old Parsonage Surgery (97% overall experience good)
- Old School Surgery (69% overall experience good)
- Orchard End Surgery (97% overall experience good)
- Weald View Medical Practice - Hawkhurst (79% overall experience good)
How do patients rate Yalding Surgery?
In the 2026 GP Patient Survey, 75% of patients described their overall experience of Yalding Surgery as good, against 77% across England. 54% found it easy to get through by phone.
How many patients are registered at Yalding Surgery?
7,118 patients were registered in September 2026, up 0.6% on a year earlier.
What is Yalding Surgery's CQC rating?
Good overall, published in February 2023.
How many GPs does Yalding Surgery have?
4.5 full-time-equivalent qualified GPs (5 qualified GPs by headcount), which is 1,570 patients per GP against 2,171 across England.
Are appointments at Yalding Surgery face to face?
91% of appointments from June 2026 to August 2026 were face to face, against 63% across England.
What is Yalding Surgery's phone number?
01622 814380.