Wallis Avenue, Maidstone: patient reviews and CQC rating
Wallis Avenue is a GP practice in Maidstone with 7,538 registered patients (September 2026). In the 2026 GP Patient Survey, 72% of its patients described their overall experience as good, against 77% across England (Kent and Medway: 73%). The Care Quality Commission rates it Good overall, in a report published in March 2016. It has 1.2 full-time-equivalent qualified GPs, or 6,213 patients per GP.
Latest data: September 2026. Patient survey 2026; registered patients September 2026; appointments to August 2026.
What patients say about Wallis Avenue
Its result closest to England is the share who described their overall experience of the practice as good: 72%, against 77% across England. Its weakest is the share who found it easy to contact the practice using the NHS App: 29%, below the England figure of 54%. Of the 11 results in the table, 0 are above England and 7 below by more than the survey's margin of error, and 4 within it.
On overall experience it is 10th of the 15 practices in Maidstone with 50 or more responses. 47% found it easy to get through by phone (England: 57%). The overall experience result is 16 points higher than in 2025 (56%). 96 patients answered the survey (response rate 19%).
| Survey question | Wallis Avenue | Kent and Medway | England |
|---|---|---|---|
| Overall experience good | 72% | 73% | 77% |
| Easy to contact by phone | 47% | 48% | 57% |
| Easy to contact via the website | 35% | 52% | 58% |
| Easy to contact via the NHS App | 29% | 50% | 54% |
| Reception team helpful | 79% | 82% | 85% |
| Last contact good | 66% | 67% | 73% |
| Wait for appointment about right | 58% | 65% | 69% |
| Listened to well | 79% | 85% | 87% |
| Treated with care and concern | 75% | 84% | 86% |
| Confidence and trust in the clinician | 83% | 91% | 93% |
| Needs met | 80% | 89% | 90% |
In the Friends and Family Test for July 2026, 96% of 47 responses rated the practice good or very good (England: 92%).
CQC's overall rating for Wallis Avenue is Good, published in March 2016. All 5 key questions are rated Good. Its previous overall rating was Requires Improvement (August 2015).
| Key question | Rating |
|---|---|
| Safe | Good |
| Well-led | Good |
| Caring | Good |
| Responsive | Good |
| Effective | Good |
7,538 patients were registered at Wallis Avenue in September 2026, up 4.2% on a year earlier (England: down 1.1%).
9% of its patients are aged 65 or over, against 19% across England. With 1.2 full-time-equivalent qualified GPs, there are 6,213 patients per GP, more than the England figure of 2,171 and Kent and Medway's 2,419. The practice also has 2.1 nurses and 0.9 other clinical staff such as pharmacists and physiotherapists (full-time equivalent).
| Year | Qualified GPs (FTE) | All GPs incl. trainees (FTE) |
|---|---|---|
| August 2023 | 2.3 | 2.3 |
| August 2024 | 1.9 | 1.9 |
| August 2025 | 1.2 | 1.2 |
| August 2026 | 1.2 | 1.2 |
From June 2026 to August 2026 the practice recorded 2,364 appointments a month, or 314 per 1,000 registered patients (England: 510). 85% were face to face (England: 63%). 34% took place on the day they were booked and 4% more than 28 days after booking (England: 45% and 5%).
34% were with a GP rather than another member of the practice team. 8% of booked patients did not attend.
| Measure | Wallis Avenue | Kent and Medway | England |
|---|---|---|---|
| Appointments per 1,000 patients a month | 314 | 457 | 510 |
| Face to face | 85% | 62% | 63% |
| Same day as booked | 34% | 41% | 45% |
| More than 28 days after booking | 4% | 7% | 5% |
| Did not attend | 8% | 5% | 4% |
Compared with England, the practice has a higher share of patients on its registers for depression (28.0% against 14.3%). It has a lower share for coronary heart disease (1.4% against 3.0%), heart failure (0.5% against 1.1%) and atrial fibrillation (1.1% against 2.2%). The practice's patients live in areas with an average deprivation score of 30.5 (England: 21.8; higher is more deprived).
Life expectancy for its patients' neighbourhoods is 81.2 years for women and 77.6 for men (England: 83.0 and 79.1).
| Condition register | Age group | Practice (2024/25) | England |
|---|---|---|---|
| Depression | 18+ yrs | 28.0% | 14.3% |
| High blood pressure | All ages | 12.7% | 15.2% |
| Diabetes | 17+ yrs | 8.1% | 7.9% |
| Asthma | 6+ yrs | 6.6% | 6.6% |
| Chronic kidney disease | 18+ yrs | 4.8% | 4.6% |
| Cancer | All ages | 2.4% | 3.8% |
| COPD | All ages | 1.9% | 1.9% |
| Coronary heart disease | All ages | 1.4% | 3.0% |
| Rheumatoid arthritis | 16+ yrs | 1.2% | 0.8% |
| Stroke and TIA | All ages | 1.2% | 1.9% |
| Osteoporosis | 50+ yrs | 1.2% | 1.2% |
| Atrial fibrillation | All ages | 1.1% | 2.2% |
| Epilepsy | 18+ yrs | 1.1% | 0.8% |
| Serious mental illness | All ages | 1.1% | 1.0% |
| Learning disability | All ages | 0.7% | 0.6% |
| Dementia | All ages | 0.6% | 0.8% |
| Heart failure | All ages | 0.5% | 1.1% |
| Peripheral arterial disease | All ages | 0.4% | 0.6% |
| Palliative care | All ages | 0.3% | 0.6% |
| Screening coverage | Period | Practice | England |
|---|---|---|---|
| Bowel cancer screening (aged 60 to 74) | 2024/25 | 62.5% | 72.9% |
| Breast cancer screening (women aged 53 to 70) | 2024/25 | 66.0% | 72.2% |
| Cervical screening (women aged 25 to 49) | 2023/24 | 69.6% | 67.5% |
| Cervical screening (women aged 50 to 64) | 2023/24 | 70.9% | 74.9% |
Wallis Avenue, The Surgery, Maidstone, ME15 9JJ. Phone: 01622 754854. Website: www.wallisavenuesurgery.co.uk.
| Nearby practice | Distance | Overall experience good |
|---|---|---|
| The Mote Medical Practice | 0.8 km | 61% |
| Shepway Medical Centre | 1.4 km | 90% |
| The Orchard Surgery | 2.9 km | 98% |
| Bearsted Medical Practice | 3.3 km | 88% |
| Greensand Health Centre - Linton | 3.5 km | 47% |
- The Mote Medical Practice (61% overall experience good)
How do patients rate Wallis Avenue?
In the 2026 GP Patient Survey, 72% of patients described their overall experience of Wallis Avenue as good, against 77% across England. 47% found it easy to get through by phone.
How many patients are registered at Wallis Avenue?
7,538 patients were registered in September 2026, up 4.2% on a year earlier.
What is Wallis Avenue's CQC rating?
Good overall, published in March 2016.
How many GPs does Wallis Avenue have?
1.2 full-time-equivalent qualified GPs (2 qualified GPs by headcount), which is 6,213 patients per GP against 2,171 across England.
Are appointments at Wallis Avenue face to face?
85% of appointments from June 2026 to August 2026 were face to face, against 63% across England.
What is Wallis Avenue's phone number?
01622 754854.