The Orchard Surgery, Maidstone: patient reviews and CQC rating
The Orchard Surgery is a GP practice in Maidstone with 3,432 registered patients (September 2026). In the 2026 GP Patient Survey, 98% of its patients described their overall experience as good, above the England figure of 77% (Kent and Medway: 73%). The Care Quality Commission rates it Good overall, in a report published in May 2022. It has 2.1 full-time-equivalent qualified GPs, or 1,609 patients per GP.
Latest data: September 2026. Patient survey 2026; registered patients September 2026; appointments to August 2026.
What patients say about The Orchard Surgery
Its best result against England is the share who found it easy to contact the practice through its website: 98%, above the England figure of 58%. Its result closest to England is the share who had confidence and trust in the healthcare professional they saw: 100%, above the England figure of 93%. Of the 11 results in the table, 11 are above England and 0 below by more than the survey's margin of error.
On overall experience it is 1st of the 15 practices in Maidstone with 50 or more responses. 97% found it easy to get through by phone (England: 57%). The overall experience result is 3 points higher than in 2025 (95%). 115 patients answered the survey (response rate 37%).
| Survey question | The Orchard Surgery | Kent and Medway | England |
|---|---|---|---|
| Overall experience good | 98% | 73% | 77% |
| Easy to contact by phone | 97% | 48% | 57% |
| Easy to contact via the website | 98% | 52% | 58% |
| Easy to contact via the NHS App | 93% | 50% | 54% |
| Reception team helpful | 100% | 82% | 85% |
| Last contact good | 96% | 67% | 73% |
| Wait for appointment about right | 95% | 65% | 69% |
| Listened to well | 100% | 85% | 87% |
| Treated with care and concern | 100% | 84% | 86% |
| Confidence and trust in the clinician | 100% | 91% | 93% |
| Needs met | 100% | 89% | 90% |
In the Friends and Family Test for July 2026, 96% of 50 responses rated the practice good or very good (England: 92%).
CQC's overall rating for The Orchard Surgery is Good, published in May 2022. All 5 key questions are rated Good.
| Key question | Rating |
|---|---|
| Safe | Good |
| Well-led | Good |
| Caring | Good |
| Responsive | Good |
| Effective | Good |
3,432 patients were registered at The Orchard Surgery in September 2026, almost the same as a year earlier.
23% of its patients are aged 65 or over, against 19% across England. With 2.1 full-time-equivalent qualified GPs, there are 1,609 patients per GP, fewer than the England figure of 2,171 and Kent and Medway's 2,419. The practice also has 1.4 nurses and 1.3 other clinical staff such as pharmacists and physiotherapists (full-time equivalent).
| Year | Qualified GPs (FTE) | All GPs incl. trainees (FTE) |
|---|---|---|
| August 2023 | 1.6 | 1.6 |
| August 2024 | 1.5 | 1.5 |
| August 2025 | 2.1 | 2.1 |
| August 2026 | 2.1 | 2.1 |
From June 2026 to August 2026 the practice recorded 1,892 appointments a month, or 551 per 1,000 registered patients (England: 510). 84% were face to face (England: 63%). 50% took place on the day they were booked and 4% more than 28 days after booking (England: 45% and 5%).
46% were with a GP rather than another member of the practice team. 3% of booked patients did not attend.
| Measure | The Orchard Surgery | Kent and Medway | England |
|---|---|---|---|
| Appointments per 1,000 patients a month | 551 | 457 | 510 |
| Face to face | 84% | 62% | 63% |
| Same day as booked | 50% | 41% | 45% |
| More than 28 days after booking | 4% | 7% | 5% |
| Did not attend | 3% | 5% | 4% |
Compared with England, the practice has a higher share of patients on its registers for chronic kidney disease (7.4% against 4.6%), cancer (5.7% against 3.8%) and depression (20.4% against 14.3%). The practice's patients live in areas with an average deprivation score of 19.7 (England: 21.8; higher is more deprived). Life expectancy for its patients' neighbourhoods is 83.5 years for women and 81.0 for men (England: 83.0 and 79.1).
| Condition register | Age group | Practice (2024/25) | England |
|---|---|---|---|
| Depression | 18+ yrs | 20.4% | 14.3% |
| High blood pressure | All ages | 17.4% | 15.2% |
| Diabetes | 17+ yrs | 9.7% | 7.9% |
| Chronic kidney disease | 18+ yrs | 7.4% | 4.6% |
| Asthma | 6+ yrs | 6.6% | 6.6% |
| Cancer | All ages | 5.7% | 3.8% |
| Coronary heart disease | All ages | 3.3% | 3.0% |
| Atrial fibrillation | All ages | 2.9% | 2.2% |
| Stroke and TIA | All ages | 2.3% | 1.9% |
| COPD | All ages | 2.0% | 1.9% |
| Rheumatoid arthritis | 16+ yrs | 1.2% | 0.8% |
| Epilepsy | 18+ yrs | 1.1% | 0.8% |
| Heart failure | All ages | 0.9% | 1.1% |
| Osteoporosis | 50+ yrs | 0.9% | 1.2% |
| Serious mental illness | All ages | 0.8% | 1.0% |
| Dementia | All ages | 0.8% | 0.8% |
| Learning disability | All ages | 0.5% | 0.6% |
| Palliative care | All ages | 0.5% | 0.6% |
| Peripheral arterial disease | All ages | 0.4% | 0.6% |
| Screening coverage | Period | Practice | England |
|---|---|---|---|
| Bowel cancer screening (aged 60 to 74) | 2024/25 | 79.8% | 72.9% |
| Breast cancer screening (women aged 53 to 70) | 2024/25 | 79.1% | 72.2% |
| Cervical screening (women aged 25 to 49) | 2023/24 | 84.5% | 67.5% |
| Cervical screening (women aged 50 to 64) | 2023/24 | 80.3% | 74.9% |
The Orchard Surgery, Horseshoes Lane, Langley, Maidstone, ME17 3JY. Phone: 01622 863030. Website: www.theorchardsurgery-langley.nhs.uk.
| Nearby practice | Distance | Overall experience good |
|---|---|---|
| Wallis Avenue | 2.9 km | 72% |
| Sutton Valence Group Practice | 2.9 km | 80% |
| The Mote Medical Practice | 3.5 km | 61% |
| Bearsted Medical Practice | 3.7 km | 88% |
| Shepway Medical Centre | 3.8 km | 90% |
- Bearsted Medical Practice (88% overall experience good)
- Len Valley Practice (60% overall experience good)
- Sutton Valence Group Practice (80% overall experience good)
How do patients rate The Orchard Surgery?
In the 2026 GP Patient Survey, 98% of patients described their overall experience of The Orchard Surgery as good, above the England figure of 77%. 97% found it easy to get through by phone.
How many patients are registered at The Orchard Surgery?
3,432 patients were registered in September 2026, up 0.5% on a year earlier.
What is The Orchard Surgery's CQC rating?
Good overall, published in May 2022.
How many GPs does The Orchard Surgery have?
2.1 full-time-equivalent qualified GPs (3 qualified GPs by headcount), which is 1,609 patients per GP against 2,171 across England.
Are appointments at The Orchard Surgery face to face?
84% of appointments from June 2026 to August 2026 were face to face, against 63% across England.
What is The Orchard Surgery's phone number?
01622 863030.