Len Valley Practice, Maidstone: patient reviews and CQC rating
Len Valley Practice is a GP practice in Maidstone with 10,233 registered patients (September 2026). In the 2026 GP Patient Survey, 60% of its patients described their overall experience as good, below the England figure of 77% (Kent and Medway: 73%). The Care Quality Commission rates it Good overall, in a report published in November 2022. It has 7.2 full-time-equivalent qualified GPs, or 1,416 patients per GP.
Latest data: September 2026. Patient survey 2026; registered patients September 2026; appointments to August 2026.
What patients say about Len Valley Practice
Its result closest to England is the share who said their needs were met at their last appointment: 89%, against 90% across England. Its weakest is the share who found it easy to get through to the practice by phone: 31%, below the England figure of 57%. Of the 11 results in the table, 0 are above England and 6 below by more than the survey's margin of error, and 5 within it.
On overall experience it is 13th of the 15 practices in Maidstone with 50 or more responses. 31% found it easy to get through by phone (England: 57%). The overall experience result is 2 points higher than in 2025 (58%). 101 patients answered the survey (response rate 33%).
| Survey question | Len Valley Practice | Kent and Medway | England |
|---|---|---|---|
| Overall experience good | 60% | 73% | 77% |
| Easy to contact by phone | 31% | 48% | 57% |
| Easy to contact via the website | 49% | 52% | 58% |
| Easy to contact via the NHS App | 46% | 50% | 54% |
| Reception team helpful | 70% | 82% | 85% |
| Last contact good | 55% | 67% | 73% |
| Wait for appointment about right | 62% | 65% | 69% |
| Listened to well | 80% | 85% | 87% |
| Treated with care and concern | 78% | 84% | 86% |
| Confidence and trust in the clinician | 89% | 91% | 93% |
| Needs met | 89% | 89% | 90% |
In the Friends and Family Test for July 2026, 92% of 98 responses rated the practice good or very good (England: 92%).
CQC's overall rating for Len Valley Practice is Good, published in November 2022. One key question is rated differently: Effective Requires Improvement. It held the same rating in the report before (December 2016).
| Key question | Rating |
|---|---|
| Safe | Good |
| Well-led | Good |
| Caring | Good |
| Responsive | Good |
| Effective | Requires Improvement |
10,233 patients were registered at Len Valley Practice in September 2026, up 1.2% on a year earlier (England: down 1.1%).
26% of its patients are aged 65 or over, against 19% across England. With 7.2 full-time-equivalent qualified GPs, there are 1,416 patients per GP, fewer than the England figure of 2,171 and Kent and Medway's 2,419. The practice also has 1.7 nurses and 5.2 other clinical staff such as pharmacists and physiotherapists (full-time equivalent).
| Year | Qualified GPs (FTE) | All GPs incl. trainees (FTE) |
|---|---|---|
| August 2023 | 6.1 | 8.2 |
| August 2024 | 6.8 | 10.0 |
| August 2025 | 6.9 | 7.8 |
| August 2026 | 7.2 | 11.5 |
From June 2026 to August 2026 the practice recorded 5,501 appointments a month, or 538 per 1,000 registered patients (England: 510). 71% were face to face (England: 63%). 38% took place on the day they were booked and 14% more than 28 days after booking (England: 45% and 5%).
47% were with a GP rather than another member of the practice team. 6% of booked patients did not attend.
| Measure | Len Valley Practice | Kent and Medway | England |
|---|---|---|---|
| Appointments per 1,000 patients a month | 538 | 457 | 510 |
| Face to face | 71% | 62% | 63% |
| Same day as booked | 38% | 41% | 45% |
| More than 28 days after booking | 14% | 7% | 5% |
| Did not attend | 6% | 5% | 4% |
Compared with England, the practice has a higher share of patients on its registers for a learning disability (1.0% against 0.6%), chronic kidney disease (7.5% against 4.6%) and cancer (5.9% against 3.8%). The practice's patients live in areas with an average deprivation score of 19.6 (England: 21.8; higher is more deprived). Life expectancy for its patients' neighbourhoods is 85.3 years for women and 82.4 for men (England: 83.0 and 79.1).
| Condition register | Age group | Practice (2024/25) | England |
|---|---|---|---|
| High blood pressure | All ages | 19.3% | 15.2% |
| Depression | 18+ yrs | 19.2% | 14.3% |
| Diabetes | 17+ yrs | 9.2% | 7.9% |
| Chronic kidney disease | 18+ yrs | 7.5% | 4.6% |
| Asthma | 6+ yrs | 6.8% | 6.6% |
| Cancer | All ages | 5.9% | 3.8% |
| Coronary heart disease | All ages | 3.4% | 3.0% |
| Atrial fibrillation | All ages | 3.2% | 2.2% |
| Stroke and TIA | All ages | 2.4% | 1.9% |
| COPD | All ages | 2.1% | 1.9% |
| Rheumatoid arthritis | 16+ yrs | 1.2% | 0.8% |
| Osteoporosis | 50+ yrs | 1.1% | 1.2% |
| Heart failure | All ages | 1.0% | 1.1% |
| Learning disability | All ages | 1.0% | 0.6% |
| Dementia | All ages | 0.9% | 0.8% |
| Serious mental illness | All ages | 0.8% | 1.0% |
| Epilepsy | 18+ yrs | 0.7% | 0.8% |
| Peripheral arterial disease | All ages | 0.5% | 0.6% |
| Palliative care | All ages | 0.4% | 0.6% |
| Screening coverage | Period | Practice | England |
|---|---|---|---|
| Bowel cancer screening (aged 60 to 74) | 2024/25 | 74.5% | 72.9% |
| Breast cancer screening (women aged 53 to 70) | 2024/25 | 77.1% | 72.2% |
| Cervical screening (women aged 25 to 49) | 2023/24 | 74.8% | 67.5% |
| Cervical screening (women aged 50 to 64) | 2023/24 | 75.1% | 74.9% |
Len Valley Practice, Groom Way, Lenham, Maidstone, ME17 2QF. Phone: 01622 852900.
| Nearby practice | Distance | Overall experience good |
|---|---|---|
| The Charing Medical Partnership | 5.7 km | 79% |
| The Orchard Surgery | 9.0 km | 98% |
| Sutton Valence Group Practice | 9.4 km | 80% |
| The Medic Care Surgery | 10.9 km | 59% |
| Memorial Medical Centre | 10.9 km | 76% |
- Bearsted Medical Practice (88% overall experience good)
- Sutton Valence Group Practice (80% overall experience good)
- The Orchard Surgery (98% overall experience good)
How do patients rate Len Valley Practice?
In the 2026 GP Patient Survey, 60% of patients described their overall experience of Len Valley Practice as good, below the England figure of 77%. 31% found it easy to get through by phone.
How many patients are registered at Len Valley Practice?
10,233 patients were registered in September 2026, up 1.2% on a year earlier.
What is Len Valley Practice's CQC rating?
Good overall, published in November 2022.
How many GPs does Len Valley Practice have?
7.2 full-time-equivalent qualified GPs (10 qualified GPs by headcount), which is 1,416 patients per GP against 2,171 across England.
Are appointments at Len Valley Practice face to face?
71% of appointments from June 2026 to August 2026 were face to face, against 63% across England.
What is Len Valley Practice's phone number?
01622 852900.