The Vine Medical Centre, Maidstone: patient reviews and CQC rating
The Vine Medical Centre is a GP practice in Maidstone with 13,055 registered patients (September 2026). In the 2026 GP Patient Survey, 62% of its patients described their overall experience as good, below the England figure of 77% (Kent and Medway: 73%). The Care Quality Commission rates it Good overall, in a report published in April 2019. It has 4.1 full-time-equivalent qualified GPs, or 3,178 patients per GP.
Latest data: September 2026. Patient survey 2026; registered patients September 2026; appointments to August 2026.
What patients say about The Vine Medical Centre
Its best result against England is the share who found it easy to contact the practice through its website: 62%, against 58% across England. Its weakest is the share who said the wait for their last appointment was about right: 51%, below the England figure of 69%. Of the 11 results in the table, 0 are above England and 5 below by more than the survey's margin of error, and 6 within it.
On overall experience it is 11th of the 15 practices in Maidstone with 50 or more responses. 53% found it easy to get through by phone (England: 57%). The overall experience result is 15 points lower than in 2025 (77%). 116 patients answered the survey (response rate 26%).
| Survey question | The Vine Medical Centre | Kent and Medway | England |
|---|---|---|---|
| Overall experience good | 62% | 73% | 77% |
| Easy to contact by phone | 53% | 48% | 57% |
| Easy to contact via the website | 62% | 52% | 58% |
| Easy to contact via the NHS App | 57% | 50% | 54% |
| Reception team helpful | 77% | 82% | 85% |
| Last contact good | 71% | 67% | 73% |
| Wait for appointment about right | 51% | 65% | 69% |
| Listened to well | 76% | 85% | 87% |
| Treated with care and concern | 74% | 84% | 86% |
| Confidence and trust in the clinician | 90% | 91% | 93% |
| Needs met | 86% | 89% | 90% |
In the Friends and Family Test for July 2026, 86% of 99 responses rated the practice good or very good (England: 92%).
CQC's overall rating for The Vine Medical Centre is Good, published in April 2019. One key question is rated differently: Well-led Outstanding. Its previous overall rating was Outstanding (July 2016).
| Key question | Rating |
|---|---|
| Safe | Good |
| Well-led | Outstanding |
| Caring | Good |
| Responsive | Good |
| Effective | Good |
13,055 patients were registered at The Vine Medical Centre in September 2026, down 2.3% on a year earlier (England: down 1.1%).
15% of its patients are aged 65 or over, against 19% across England. With 4.1 full-time-equivalent qualified GPs, there are 3,178 patients per GP, more than the England figure of 2,171 and Kent and Medway's 2,419. The practice also has 3.6 nurses and 1.7 other clinical staff such as pharmacists and physiotherapists (full-time equivalent).
| Year | Qualified GPs (FTE) | All GPs incl. trainees (FTE) |
|---|---|---|
| August 2023 | 1.7 | 4.6 |
| August 2024 | 2.5 | 7.2 |
| August 2025 | 3.7 | 5.7 |
| August 2026 | 4.1 | 7.9 |
From June 2026 to August 2026 the practice recorded 5,351 appointments a month, or 410 per 1,000 registered patients (England: 510). 59% were face to face (England: 63%). 38% took place on the day they were booked and 9% more than 28 days after booking (England: 45% and 5%).
53% were with a GP rather than another member of the practice team. 4% of booked patients did not attend.
| Measure | The Vine Medical Centre | Kent and Medway | England |
|---|---|---|---|
| Appointments per 1,000 patients a month | 410 | 457 | 510 |
| Face to face | 59% | 62% | 63% |
| Same day as booked | 38% | 41% | 45% |
| More than 28 days after booking | 9% | 7% | 5% |
| Did not attend | 4% | 5% | 4% |
Compared with England, the practice has a higher share of patients on its registers for dementia (1.2% against 0.8%) and chronic kidney disease (5.7% against 4.6%). It has a lower share for coronary heart disease (2.0% against 3.0%), heart failure (0.8% against 1.1%) and atrial fibrillation (1.8% against 2.2%). The practice's patients live in areas with an average deprivation score of 16.1 (England: 21.8; higher is more deprived).
Life expectancy for its patients' neighbourhoods is 81.6 years for women and 78.8 for men (England: 83.0 and 79.1).
| Condition register | Age group | Practice (2024/25) | England |
|---|---|---|---|
| High blood pressure | All ages | 13.7% | 15.2% |
| Depression | 18+ yrs | 13.2% | 14.3% |
| Diabetes | 17+ yrs | 7.6% | 7.9% |
| Asthma | 6+ yrs | 6.7% | 6.6% |
| Chronic kidney disease | 18+ yrs | 5.7% | 4.6% |
| Cancer | All ages | 3.5% | 3.8% |
| Coronary heart disease | All ages | 2.0% | 3.0% |
| Atrial fibrillation | All ages | 1.8% | 2.2% |
| COPD | All ages | 1.6% | 1.9% |
| Stroke and TIA | All ages | 1.5% | 1.9% |
| Dementia | All ages | 1.2% | 0.8% |
| Osteoporosis | 50+ yrs | 1.2% | 1.2% |
| Serious mental illness | All ages | 1.1% | 1.0% |
| Rheumatoid arthritis | 16+ yrs | 0.8% | 0.8% |
| Heart failure | All ages | 0.8% | 1.1% |
| Epilepsy | 18+ yrs | 0.7% | 0.8% |
| Palliative care | All ages | 0.7% | 0.6% |
| Learning disability | All ages | 0.7% | 0.6% |
| Peripheral arterial disease | All ages | 0.4% | 0.6% |
| Screening coverage | Period | Practice | England |
|---|---|---|---|
| Bowel cancer screening (aged 60 to 74) | 2024/25 | 74.8% | 72.9% |
| Breast cancer screening (women aged 53 to 70) | 2024/25 | 74.0% | 72.2% |
| Cervical screening (women aged 25 to 49) | 2023/24 | 64.7% | 67.5% |
| Cervical screening (women aged 50 to 64) | 2023/24 | 72.1% | 74.9% |
98% of the practice's patients live in the ME16 postcode district. 99% live in Maidstone, the council area the practice is in.
| Postcode district | Registered patients | Share |
|---|---|---|
| ME16 | 12,872 | 98% |
The Vine Medical Centre, 13 Tonbridge Road, Maidstone, ME16 8RL. Phone: 01622 754898. Website: www.thevinemedicalcentre.co.uk.
| Nearby practice | Distance | Overall experience good |
|---|---|---|
| The College Practice | 0.6 km | 59% |
| Bower Mount Medical Practice | 0.7 km | 77% |
| Brewer Street Surgery | 0.9 km | 86% |
| Blackthorn Medical Centre | 2.0 km | 83% |
| Shepway Medical Centre | 2.9 km | 90% |
- Bower Mount Medical Practice (77% overall experience good)
- Brewer Street Surgery (86% overall experience good)
- Shepway Medical Centre (90% overall experience good)
How do patients rate The Vine Medical Centre?
In the 2026 GP Patient Survey, 62% of patients described their overall experience of The Vine Medical Centre as good, below the England figure of 77%. 53% found it easy to get through by phone.
How many patients are registered at The Vine Medical Centre?
13,055 patients were registered in September 2026, down 2.3% on a year earlier.
What is The Vine Medical Centre's CQC rating?
Good overall, published in April 2019.
How many GPs does The Vine Medical Centre have?
4.1 full-time-equivalent qualified GPs (6 qualified GPs by headcount), which is 3,178 patients per GP against 2,171 across England.
Are appointments at The Vine Medical Centre face to face?
59% of appointments from June 2026 to August 2026 were face to face, against 63% across England.
What is The Vine Medical Centre's phone number?
01622 754898.