Brewer Street Surgery, Maidstone: patient reviews and CQC rating
Brewer Street Surgery is a GP practice in Maidstone with 8,826 registered patients (September 2026). In the 2026 GP Patient Survey, 86% of its patients described their overall experience as good, above the England figure of 77% (Kent and Medway: 73%). The Care Quality Commission rates it Good overall, in a report published in January 2017. It has 4.7 full-time-equivalent qualified GPs, or 1,875 patients per GP.
Latest data: September 2026. Patient survey 2026; registered patients September 2026; appointments to August 2026.
What patients say about Brewer Street Surgery
Its best result against England is the share who found it easy to get through to the practice by phone: 78%, above the England figure of 57%. Its weakest is the share who found it easy to contact the practice using the NHS App: 32%, below the England figure of 54%. Of the 11 results in the table, 2 are above England and 2 below by more than the survey's margin of error, and 7 within it.
On overall experience it is 4th of the 15 practices in Maidstone with 50 or more responses. 78% found it easy to get through by phone (England: 57%). The overall experience result is 8 points higher than in 2025 (78%). 124 patients answered the survey (response rate 31%).
| Survey question | Brewer Street Surgery | Kent and Medway | England |
|---|---|---|---|
| Overall experience good | 86% | 73% | 77% |
| Easy to contact by phone | 78% | 48% | 57% |
| Easy to contact via the website | 40% | 52% | 58% |
| Easy to contact via the NHS App | 32% | 50% | 54% |
| Reception team helpful | 89% | 82% | 85% |
| Last contact good | 76% | 67% | 73% |
| Wait for appointment about right | 68% | 65% | 69% |
| Listened to well | 91% | 85% | 87% |
| Treated with care and concern | 91% | 84% | 86% |
| Confidence and trust in the clinician | 94% | 91% | 93% |
| Needs met | 93% | 89% | 90% |
In the Friends and Family Test for July 2026, 97% of 273 responses rated the practice good or very good (England: 92%).
CQC's overall rating for Brewer Street Surgery is Good, published in January 2017. All 5 key questions are rated Good.
| Key question | Rating |
|---|---|
| Safe | Good |
| Well-led | Good |
| Caring | Good |
| Responsive | Good |
| Effective | Good |
8,826 patients were registered at Brewer Street Surgery in September 2026, down 4.4% on a year earlier (England: down 1.1%).
21% of its patients are aged 65 or over, against 19% across England. With 4.7 full-time-equivalent qualified GPs, there are 1,875 patients per GP, fewer than the England figure of 2,171 and Kent and Medway's 2,419. The practice also has 1.6 nurses and 1.4 other clinical staff such as pharmacists and physiotherapists (full-time equivalent).
| Year | Qualified GPs (FTE) | All GPs incl. trainees (FTE) |
|---|---|---|
| August 2023 | 4.7 | 4.7 |
| August 2024 | 5.3 | 5.3 |
| August 2025 | 5.4 | 5.4 |
| August 2026 | 4.7 | 4.7 |
From June 2026 to August 2026 the practice recorded 2,946 appointments a month, or 334 per 1,000 registered patients (England: 510). 71% were face to face (England: 63%). 23% took place on the day they were booked and 10% more than 28 days after booking (England: 45% and 5%).
61% were with a GP rather than another member of the practice team. 5% of booked patients did not attend.
| Measure | Brewer Street Surgery | Kent and Medway | England |
|---|---|---|---|
| Appointments per 1,000 patients a month | 334 | 457 | 510 |
| Face to face | 71% | 62% | 63% |
| Same day as booked | 23% | 41% | 45% |
| More than 28 days after booking | 10% | 7% | 5% |
| Did not attend | 5% | 5% | 4% |
Compared with England, the practice has a higher share of patients on its registers for chronic kidney disease (6.6% against 4.6%). It has a lower share for palliative or supportive care needs (0.1% against 0.6%), depression (7.7% against 14.3%) and asthma (5.1% against 6.6%). The practice's patients live in areas with an average deprivation score of 20.0 (England: 21.8; higher is more deprived).
Life expectancy for its patients' neighbourhoods is 83.0 years for women and 79.0 for men (England: 83.0 and 79.1).
| Condition register | Age group | Practice (2024/25) | England |
|---|---|---|---|
| High blood pressure | All ages | 16.6% | 15.2% |
| Diabetes | 17+ yrs | 9.2% | 7.9% |
| Depression | 18+ yrs | 7.7% | 14.3% |
| Chronic kidney disease | 18+ yrs | 6.6% | 4.6% |
| Asthma | 6+ yrs | 5.1% | 6.6% |
| Cancer | All ages | 4.2% | 3.8% |
| Coronary heart disease | All ages | 3.0% | 3.0% |
| Atrial fibrillation | All ages | 2.5% | 2.2% |
| Stroke and TIA | All ages | 2.1% | 1.9% |
| COPD | All ages | 1.8% | 1.9% |
| Osteoporosis | 50+ yrs | 1.0% | 1.2% |
| Heart failure | All ages | 1.0% | 1.1% |
| Serious mental illness | All ages | 1.0% | 1.0% |
| Epilepsy | 18+ yrs | 1.0% | 0.8% |
| Rheumatoid arthritis | 16+ yrs | 0.8% | 0.8% |
| Learning disability | All ages | 0.7% | 0.6% |
| Dementia | All ages | 0.6% | 0.8% |
| Peripheral arterial disease | All ages | 0.6% | 0.6% |
| Palliative care | All ages | 0.1% | 0.6% |
| Screening coverage | Period | Practice | England |
|---|---|---|---|
| Bowel cancer screening (aged 60 to 74) | 2024/25 | 73.7% | 72.9% |
| Breast cancer screening (women aged 53 to 70) | 2024/25 | 76.7% | 72.2% |
| Cervical screening (women aged 25 to 49) | 2023/24 | 75.6% | 67.5% |
| Cervical screening (women aged 50 to 64) | 2023/24 | 79.9% | 74.9% |
Brewer Street Surgery, 4 Brewer Street, Maidstone, ME14 1RU. Phone: 01622 755401. Website: www.brewerstreetsurgery.nhs.uk.
| Nearby practice | Distance | Overall experience good |
|---|---|---|
| The Vine Medical Centre | 0.9 km | 62% |
| The College Practice | 1.0 km | 59% |
| Bower Mount Medical Practice | 1.2 km | 77% |
| Blackthorn Medical Centre | 2.8 km | 83% |
| Shepway Medical Centre | 3.1 km | 90% |
- Bower Mount Medical Practice (77% overall experience good)
- Shepway Medical Centre (90% overall experience good)
- The Vine Medical Centre (62% overall experience good)
How do patients rate Brewer Street Surgery?
In the 2026 GP Patient Survey, 86% of patients described their overall experience of Brewer Street Surgery as good, above the England figure of 77%. 78% found it easy to get through by phone.
How many patients are registered at Brewer Street Surgery?
8,826 patients were registered in September 2026, down 4.4% on a year earlier.
What is Brewer Street Surgery's CQC rating?
Good overall, published in January 2017.
How many GPs does Brewer Street Surgery have?
4.7 full-time-equivalent qualified GPs (6 qualified GPs by headcount), which is 1,875 patients per GP against 2,171 across England.
Are appointments at Brewer Street Surgery face to face?
71% of appointments from June 2026 to August 2026 were face to face, against 63% across England.
What is Brewer Street Surgery's phone number?
01622 755401.