The College Practice, Maidstone: patient reviews and CQC rating
The College Practice is a GP practice in Maidstone with 33,286 registered patients (September 2026). In the 2026 GP Patient Survey, 59% of its patients described their overall experience as good, below the England figure of 77% (Kent and Medway: 73%). The Care Quality Commission rates it Good overall, in a report published in March 2022. It has 2.2 full-time-equivalent qualified GPs, or 14,912 patients per GP.
Latest data: September 2026. Patient survey 2026; registered patients September 2026; appointments to August 2026.
What patients say about The College Practice
Its result closest to England is the share who found it easy to contact the practice using the NHS App: 53%, against 54% across England. Its weakest is the share who found it easy to get through to the practice by phone: 27%, below the England figure of 57%. Of the 11 results in the table, 0 are above England and 10 below by more than the survey's margin of error, and 1 within it.
On overall experience it is 14th of the 15 practices in Maidstone with 50 or more responses. 27% found it easy to get through by phone (England: 57%). The overall experience result is 16 points higher than in 2025 (43%). 96 patients answered the survey (response rate 22%).
| Survey question | The College Practice | Kent and Medway | England |
|---|---|---|---|
| Overall experience good | 59% | 73% | 77% |
| Easy to contact by phone | 27% | 48% | 57% |
| Easy to contact via the website | 44% | 52% | 58% |
| Easy to contact via the NHS App | 53% | 50% | 54% |
| Reception team helpful | 73% | 82% | 85% |
| Last contact good | 53% | 67% | 73% |
| Wait for appointment about right | 47% | 65% | 69% |
| Listened to well | 67% | 85% | 87% |
| Treated with care and concern | 72% | 84% | 86% |
| Confidence and trust in the clinician | 78% | 91% | 93% |
| Needs met | 74% | 89% | 90% |
In the Friends and Family Test for July 2026, 84% of 98 responses rated the practice good or very good (England: 92%).
CQC's overall rating for The College Practice is Good, published in March 2022. All 5 key questions are rated Good. It held the same rating in the report before (April 2017).
| Key question | Rating |
|---|---|
| Safe | Good |
| Well-led | Good |
| Caring | Good |
| Responsive | Good |
| Effective | Good |
33,286 patients were registered at The College Practice in September 2026, down 0.9% on a year earlier (England: down 1.1%).
14% of its patients are aged 65 or over, against 19% across England. With 2.2 full-time-equivalent qualified GPs, there are 14,912 patients per GP, more than the England figure of 2,171 and Kent and Medway's 2,419. The practice also has 7.9 nurses and 4.2 other clinical staff such as pharmacists and physiotherapists (full-time equivalent).
| Year | Qualified GPs (FTE) | All GPs incl. trainees (FTE) |
|---|---|---|
| August 2023 | 4.7 | 6.6 |
| August 2024 | 4.8 | 7.4 |
| August 2025 | 3.4 | 4.0 |
| August 2026 | 2.2 | 5.3 |
From June 2026 to August 2026 the practice recorded 12,916 appointments a month, or 388 per 1,000 registered patients (England: 510). 59% were face to face (England: 63%). 33% took place on the day they were booked and 15% more than 28 days after booking (England: 45% and 5%).
36% were with a GP rather than another member of the practice team. 9% of booked patients did not attend.
| Measure | The College Practice | Kent and Medway | England |
|---|---|---|---|
| Appointments per 1,000 patients a month | 388 | 457 | 510 |
| Face to face | 59% | 62% | 63% |
| Same day as booked | 33% | 41% | 45% |
| More than 28 days after booking | 15% | 7% | 5% |
| Did not attend | 9% | 5% | 4% |
Compared with England, the practice has a higher share of patients on its registers for palliative or supportive care needs (1.4% against 0.6%). It has a lower share for peripheral arterial disease (0.3% against 0.6%), coronary heart disease (2.1% against 3.0%) and COPD (1.4% against 1.9%). The practice's patients live in areas with an average deprivation score of 21.5 (England: 21.8; higher is more deprived).
Life expectancy for its patients' neighbourhoods is 82.3 years for women and 78.6 for men (England: 83.0 and 79.1).
| Condition register | Age group | Practice (2024/25) | England |
|---|---|---|---|
| Depression | 18+ yrs | 14.9% | 14.3% |
| High blood pressure | All ages | 13.1% | 15.2% |
| Diabetes | 17+ yrs | 7.5% | 7.9% |
| Asthma | 6+ yrs | 4.9% | 6.6% |
| Chronic kidney disease | 18+ yrs | 4.9% | 4.6% |
| Cancer | All ages | 3.2% | 3.8% |
| Coronary heart disease | All ages | 2.1% | 3.0% |
| Atrial fibrillation | All ages | 1.8% | 2.2% |
| Stroke and TIA | All ages | 1.4% | 1.9% |
| Palliative care | All ages | 1.4% | 0.6% |
| COPD | All ages | 1.4% | 1.9% |
| Serious mental illness | All ages | 1.2% | 1.0% |
| Osteoporosis | 50+ yrs | 1.2% | 1.2% |
| Heart failure | All ages | 0.8% | 1.1% |
| Epilepsy | 18+ yrs | 0.8% | 0.8% |
| Dementia | All ages | 0.7% | 0.8% |
| Rheumatoid arthritis | 16+ yrs | 0.7% | 0.8% |
| Learning disability | All ages | 0.6% | 0.6% |
| Peripheral arterial disease | All ages | 0.3% | 0.6% |
| Screening coverage | Period | Practice | England |
|---|---|---|---|
| Bowel cancer screening (aged 60 to 74) | 2024/25 | 68.8% | 72.9% |
| Breast cancer screening (women aged 53 to 70) | 2024/25 | 68.7% | 72.2% |
| Cervical screening (women aged 25 to 49) | 2023/24 | 63.3% | 67.5% |
| Cervical screening (women aged 50 to 64) | 2023/24 | 71.8% | 74.9% |
The College Practice, 50-52 College Road, Maidstone, ME15 6SB. Phone: 01622 752345. Website: www.thecollegepractice.com.
| Nearby practice | Distance | Overall experience good |
|---|---|---|
| The Vine Medical Centre | 0.6 km | 62% |
| Brewer Street Surgery | 1.0 km | 86% |
| Bower Mount Medical Practice | 1.2 km | 77% |
| Shepway Medical Centre | 2.4 km | 90% |
| Blackthorn Medical Centre | 2.5 km | 83% |
- Aylesford Medical Centre (50% overall experience good)
- Blackthorn Medical Centre (83% overall experience good)
How do patients rate The College Practice?
In the 2026 GP Patient Survey, 59% of patients described their overall experience of The College Practice as good, below the England figure of 77%. 27% found it easy to get through by phone.
How many patients are registered at The College Practice?
33,286 patients were registered in September 2026, down 0.9% on a year earlier.
What is The College Practice's CQC rating?
Good overall, published in March 2022.
How many GPs does The College Practice have?
2.2 full-time-equivalent qualified GPs (6 qualified GPs by headcount), which is 14,912 patients per GP against 2,171 across England.
Are appointments at The College Practice face to face?
59% of appointments from June 2026 to August 2026 were face to face, against 63% across England.
What is The College Practice's phone number?
01622 752345.