Shepway Medical Centre, Maidstone: patient reviews and CQC rating

What patients say about Shepway Medical Centre

Its best result against England is the share who found it easy to get through to the practice by phone: 88%, above the England figure of 57%. Its weakest is the share who had confidence and trust in the healthcare professional they saw: 92%, against 93% across England. Of the 11 results in the table, 6 are above England and 0 below by more than the survey's margin of error, and 5 within it.

On overall experience it is 2nd of the 15 practices in Maidstone with 50 or more responses. 88% found it easy to get through by phone (England: 57%). The overall experience result is 1 point lower than in 2025 (91%). 98 patients answered the survey (response rate 24%).

CQC's overall rating for Shepway Medical Centre is Good, published in February 2023. One key question is rated differently: Effective Requires Improvement. It held the same rating in the report before (September 2017).

15,484 patients were registered at Shepway Medical Centre in September 2026, down 1.0% on a year earlier (England: down 1.1%).

18% of its patients are aged 65 or over, against 19% across England. With 5.8 full-time-equivalent qualified GPs, there are 2,651 patients per GP, more than the England figure of 2,171 and Kent and Medway's 2,419. The practice also has 4.1 nurses and 4.7 other clinical staff such as pharmacists and physiotherapists (full-time equivalent).

From June 2026 to August 2026 the practice recorded 8,415 appointments a month, or 543 per 1,000 registered patients (England: 510). 59% were face to face (England: 63%). 38% took place on the day they were booked and 1% more than 28 days after booking (England: 45% and 5%).

52% were with a GP rather than another member of the practice team. 4% of booked patients did not attend.

Compared with England, the practice has a higher share of patients on its registers for dementia (1.4% against 0.8%), palliative or supportive care needs (1.0% against 0.6%) and chronic kidney disease (6.8% against 4.6%). It has a lower share for serious mental illness (0.8% against 1.0%). The practice's patients live in areas with an average deprivation score of 19.8 (England: 21.8; higher is more deprived).

Life expectancy for its patients' neighbourhoods is 82.5 years for women and 79.1 for men (England: 83.0 and 79.1).

55% of the practice's patients live in the ME15 postcode district, followed by ME14 (37%), ME16 (4%) and ME17 (3%). 99% live in Maidstone, the council area the practice is in.

Shepway Medical Centre, 10a Northumberland Court, Northumberland Road, Maidstone, ME15 7LN. Phone: 01622 753920. Website: themedicalcentregroup.co.uk.