The Mote Medical Practice, Maidstone: patient reviews and CQC rating
The Mote Medical Practice is a GP practice in Maidstone with 17,042 registered patients (September 2026). In the 2026 GP Patient Survey, 61% of its patients described their overall experience as good, below the England figure of 77% (Kent and Medway: 73%). The Care Quality Commission rates it Good overall, in a report published in May 2022. It has 7.3 full-time-equivalent qualified GPs, or 2,337 patients per GP.
Latest data: September 2026. Patient survey 2026; registered patients September 2026; appointments to August 2026.
What patients say about The Mote Medical Practice
Its result closest to England is the share who said their needs were met at their last appointment: 85%, against 90% across England. Its weakest is the share who found it easy to contact the practice through its website: 32%, below the England figure of 58%. Of the 11 results in the table, 0 are above England and 10 below by more than the survey's margin of error, and 1 within it.
On overall experience it is 12th of the 15 practices in Maidstone with 50 or more responses. 41% found it easy to get through by phone (England: 57%). The overall experience result is 8 points lower than in 2025 (69%). 106 patients answered the survey (response rate 30%).
| Survey question | The Mote Medical Practice | Kent and Medway | England |
|---|---|---|---|
| Overall experience good | 61% | 73% | 77% |
| Easy to contact by phone | 41% | 48% | 57% |
| Easy to contact via the website | 32% | 52% | 58% |
| Easy to contact via the NHS App | 38% | 50% | 54% |
| Reception team helpful | 76% | 82% | 85% |
| Last contact good | 58% | 67% | 73% |
| Wait for appointment about right | 48% | 65% | 69% |
| Listened to well | 79% | 85% | 87% |
| Treated with care and concern | 78% | 84% | 86% |
| Confidence and trust in the clinician | 86% | 91% | 93% |
| Needs met | 85% | 89% | 90% |
In the Friends and Family Test for July 2026, 93% of 195 responses rated the practice good or very good (England: 92%).
CQC's overall rating for The Mote Medical Practice is Good, published in May 2022. One key question is rated differently: Responsive Requires Improvement. It held the same rating in the report before (November 2016).
| Key question | Rating |
|---|---|
| Safe | Good |
| Well-led | Good |
| Caring | Good |
| Responsive | Requires Improvement |
| Effective | Good |
17,042 patients were registered at The Mote Medical Practice in September 2026, almost the same as a year earlier.
18% of its patients are aged 65 or over, against 19% across England. With 7.3 full-time-equivalent qualified GPs, there are 2,337 patients per GP, close to the England figure of 2,171 and Kent and Medway's 2,419. The practice also has 3.3 nurses and 3.0 other clinical staff such as pharmacists and physiotherapists (full-time equivalent).
| Year | Qualified GPs (FTE) | All GPs incl. trainees (FTE) |
|---|---|---|
| August 2023 | 5.4 | 5.4 |
| August 2024 | 4.1 | 4.1 |
| August 2025 | 7.3 | 7.3 |
| August 2026 | 7.3 | 7.3 |
From June 2026 to August 2026 the practice recorded 5,582 appointments a month, or 328 per 1,000 registered patients (England: 510). 83% were face to face (England: 63%). 32% took place on the day they were booked and 18% more than 28 days after booking (England: 45% and 5%).
43% were with a GP rather than another member of the practice team. 6% of booked patients did not attend.
| Measure | The Mote Medical Practice | Kent and Medway | England |
|---|---|---|---|
| Appointments per 1,000 patients a month | 328 | 457 | 510 |
| Face to face | 83% | 62% | 63% |
| Same day as booked | 32% | 41% | 45% |
| More than 28 days after booking | 18% | 7% | 5% |
| Did not attend | 6% | 5% | 4% |
Compared with England, the practice has a higher share of patients on its registers for a learning disability (1.2% against 0.6%), osteoporosis (2.0% against 1.2%) and diabetes (9.7% against 7.9%). It has a lower share for dementia (0.4% against 0.8%), palliative or supportive care needs (0.3% against 0.6%) and coronary heart disease (2.4% against 3.0%). The practice's patients live in areas with an average deprivation score of 21.4 (England: 21.8; higher is more deprived).
Life expectancy for its patients' neighbourhoods is 82.4 years for women and 78.3 for men (England: 83.0 and 79.1).
| Condition register | Age group | Practice (2024/25) | England |
|---|---|---|---|
| High blood pressure | All ages | 16.0% | 15.2% |
| Depression | 18+ yrs | 13.0% | 14.3% |
| Diabetes | 17+ yrs | 9.7% | 7.9% |
| Asthma | 6+ yrs | 6.2% | 6.6% |
| Chronic kidney disease | 18+ yrs | 5.7% | 4.6% |
| Cancer | All ages | 3.6% | 3.8% |
| Coronary heart disease | All ages | 2.4% | 3.0% |
| COPD | All ages | 2.3% | 1.9% |
| Atrial fibrillation | All ages | 2.2% | 2.2% |
| Osteoporosis | 50+ yrs | 2.0% | 1.2% |
| Stroke and TIA | All ages | 1.7% | 1.9% |
| Learning disability | All ages | 1.2% | 0.6% |
| Rheumatoid arthritis | 16+ yrs | 1.1% | 0.8% |
| Heart failure | All ages | 1.1% | 1.1% |
| Serious mental illness | All ages | 0.8% | 1.0% |
| Epilepsy | 18+ yrs | 0.8% | 0.8% |
| Peripheral arterial disease | All ages | 0.4% | 0.6% |
| Dementia | All ages | 0.4% | 0.8% |
| Palliative care | All ages | 0.3% | 0.6% |
| Screening coverage | Period | Practice | England |
|---|---|---|---|
| Bowel cancer screening (aged 60 to 74) | 2024/25 | 72.8% | 72.9% |
| Breast cancer screening (women aged 53 to 70) | 2024/25 | 76.4% | 72.2% |
| Cervical screening (women aged 25 to 49) | 2023/24 | 71.9% | 67.5% |
| Cervical screening (women aged 50 to 64) | 2023/24 | 74.1% | 74.9% |
The Mote Medical Practice, St Saviours Surgery, St Saviours Road, Maidstone, ME15 9FL. Phone: 01622 756888. Website: www.themotemedicalpractice.co.uk.
| Nearby practice | Distance | Overall experience good |
|---|---|---|
| Shepway Medical Centre | 0.6 km | 90% |
| Wallis Avenue | 0.8 km | 72% |
| The College Practice | 2.9 km | 59% |
| Bearsted Medical Practice | 3.0 km | 88% |
| Greensand Health Centre - Linton | 3.3 km | 47% |
- Wallis Avenue (72% overall experience good)
How do patients rate The Mote Medical Practice?
In the 2026 GP Patient Survey, 61% of patients described their overall experience of The Mote Medical Practice as good, below the England figure of 77%. 41% found it easy to get through by phone.
How many patients are registered at The Mote Medical Practice?
17,042 patients were registered in September 2026, down 0.0% on a year earlier.
What is The Mote Medical Practice's CQC rating?
Good overall, published in May 2022.
How many GPs does The Mote Medical Practice have?
7.3 full-time-equivalent qualified GPs (10 qualified GPs by headcount), which is 2,337 patients per GP against 2,171 across England.
Are appointments at The Mote Medical Practice face to face?
83% of appointments from June 2026 to August 2026 were face to face, against 63% across England.
What is The Mote Medical Practice's phone number?
01622 756888.