Wateringbury Surgery, Maidstone: patient reviews and CQC rating
Wateringbury Surgery is a GP practice in Maidstone with 10,975 registered patients (September 2026). In the 2026 GP Patient Survey, 83% of its patients described their overall experience as good, against 77% across England (Kent and Medway: 73%). The Care Quality Commission rates it Good overall, in a report published in October 2022. It has 5.6 full-time-equivalent qualified GPs, or 1,975 patients per GP.
Latest data: September 2026. Patient survey 2026; registered patients September 2026; appointments to August 2026.
What patients say about Wateringbury Surgery
Its best result against England is the share who found it easy to get through to the practice by phone: 66%, against 57% across England. Its weakest is the share who found it easy to contact the practice through its website: 56%, against 58% across England. With 118 responses, none of its 11 results differs from England by more than the survey's margin of error.
On overall experience it is 5th of the 15 practices in Maidstone with 50 or more responses. 66% found it easy to get through by phone (England: 57%). The overall experience result is 7 points higher than in 2025 (76%). 118 patients answered the survey (response rate 31%).
| Survey question | Wateringbury Surgery | Kent and Medway | England |
|---|---|---|---|
| Overall experience good | 83% | 73% | 77% |
| Easy to contact by phone | 66% | 48% | 57% |
| Easy to contact via the website | 56% | 52% | 58% |
| Easy to contact via the NHS App | 56% | 50% | 54% |
| Reception team helpful | 91% | 82% | 85% |
| Last contact good | 80% | 67% | 73% |
| Wait for appointment about right | 74% | 65% | 69% |
| Listened to well | 91% | 85% | 87% |
| Treated with care and concern | 89% | 84% | 86% |
| Confidence and trust in the clinician | 96% | 91% | 93% |
| Needs met | 95% | 89% | 90% |
In the Friends and Family Test for July 2026, 95% of 99 responses rated the practice good or very good (England: 92%).
CQC's overall rating for Wateringbury Surgery is Good, published in October 2022. One key question is rated differently: Effective Requires Improvement. It held the same rating in the report before (September 2016).
| Key question | Rating |
|---|---|
| Safe | Good |
| Well-led | Good |
| Caring | Good |
| Responsive | Good |
| Effective | Requires Improvement |
10,975 patients were registered at Wateringbury Surgery in September 2026, up 1.7% on a year earlier (England: down 1.1%).
20% of its patients are aged 65 or over, against 19% across England. With 5.6 full-time-equivalent qualified GPs, there are 1,975 patients per GP, close to the England figure of 2,171 and Kent and Medway's 2,419. The practice also has 2.2 nurses and 6.3 other clinical staff such as pharmacists and physiotherapists (full-time equivalent).
| Year | Qualified GPs (FTE) | All GPs incl. trainees (FTE) |
|---|---|---|
| August 2023 | 3.7 | 3.7 |
| August 2024 | 3.7 | 3.7 |
| August 2025 | 3.7 | 4.7 |
| August 2026 | 5.6 | 7.5 |
From June 2026 to August 2026 the practice recorded 4,597 appointments a month, or 419 per 1,000 registered patients (England: 510). 73% were face to face (England: 63%). 34% took place on the day they were booked and 20% more than 28 days after booking (England: 45% and 5%).
52% were with a GP rather than another member of the practice team. 5% of booked patients did not attend.
| Measure | Wateringbury Surgery | Kent and Medway | England |
|---|---|---|---|
| Appointments per 1,000 patients a month | 419 | 457 | 510 |
| Face to face | 73% | 62% | 63% |
| Same day as booked | 34% | 41% | 45% |
| More than 28 days after booking | 20% | 7% | 5% |
| Did not attend | 5% | 5% | 4% |
Compared with England, the practice has a higher share of patients on its registers for depression (18.9% against 14.3%) and cancer (4.7% against 3.8%). It has a lower share for palliative or supportive care needs (0.2% against 0.6%), dementia (0.4% against 0.8%) and heart failure (0.8% against 1.1%). The practice's patients live in areas with an average deprivation score of 12.5 (England: 21.8; higher is more deprived).
Life expectancy for its patients' neighbourhoods is 86.3 years for women and 81.7 for men (England: 83.0 and 79.1).
| Condition register | Age group | Practice (2024/25) | England |
|---|---|---|---|
| Depression | 18+ yrs | 18.9% | 14.3% |
| High blood pressure | All ages | 14.9% | 15.2% |
| Diabetes | 17+ yrs | 7.3% | 7.9% |
| Asthma | 6+ yrs | 6.7% | 6.6% |
| Chronic kidney disease | 18+ yrs | 5.2% | 4.6% |
| Cancer | All ages | 4.7% | 3.8% |
| Coronary heart disease | All ages | 2.7% | 3.0% |
| Atrial fibrillation | All ages | 2.4% | 2.2% |
| Stroke and TIA | All ages | 1.9% | 1.9% |
| COPD | All ages | 1.6% | 1.9% |
| Osteoporosis | 50+ yrs | 1.6% | 1.2% |
| Rheumatoid arthritis | 16+ yrs | 0.9% | 0.8% |
| Epilepsy | 18+ yrs | 0.8% | 0.8% |
| Heart failure | All ages | 0.8% | 1.1% |
| Serious mental illness | All ages | 0.8% | 1.0% |
| Learning disability | All ages | 0.7% | 0.6% |
| Peripheral arterial disease | All ages | 0.6% | 0.6% |
| Dementia | All ages | 0.4% | 0.8% |
| Palliative care | All ages | 0.2% | 0.6% |
| Screening coverage | Period | Practice | England |
|---|---|---|---|
| Bowel cancer screening (aged 60 to 74) | 2024/25 | 77.1% | 72.9% |
| Breast cancer screening (women aged 53 to 70) | 2024/25 | 78.1% | 72.2% |
| Cervical screening (women aged 25 to 49) | 2023/24 | 76.9% | 67.5% |
| Cervical screening (women aged 50 to 64) | 2023/24 | 77.8% | 74.9% |
Wateringbury Surgery, 14 Pelican Court, Wateringbury, Maidstone, ME18 5SS. Phone: 01622 814466. Website: www.wateringburysurgery.co.uk.
| Nearby practice | Distance | Overall experience good |
|---|---|---|
| West Malling Group Practice | 2.4 km | 64% |
| Yalding Surgery | 3.8 km | 75% |
| Blackthorn Medical Centre | 4.5 km | 83% |
| Thornhills Medical Practice | 5.1 km | 70% |
| Aylesford Medical Centre | 5.6 km | 50% |
- Phoenix Medical Practice (58% overall experience good)
- Snodland Medical Practice (65% overall experience good)
- Thornhills Medical Practice (70% overall experience good)
- West Malling Group Practice (64% overall experience good)
How do patients rate Wateringbury Surgery?
In the 2026 GP Patient Survey, 83% of patients described their overall experience of Wateringbury Surgery as good, against 77% across England. 66% found it easy to get through by phone.
How many patients are registered at Wateringbury Surgery?
10,975 patients were registered in September 2026, up 1.7% on a year earlier.
What is Wateringbury Surgery's CQC rating?
Good overall, published in October 2022.
How many GPs does Wateringbury Surgery have?
5.6 full-time-equivalent qualified GPs (10 qualified GPs by headcount), which is 1,975 patients per GP against 2,171 across England.
Are appointments at Wateringbury Surgery face to face?
73% of appointments from June 2026 to August 2026 were face to face, against 63% across England.
What is Wateringbury Surgery's phone number?
01622 814466.