The Mote & Wallis Health Primary Care Network: primary care network practices and patient survey
The Mote & Wallis Health Primary Care Network is a primary care network of 2 GP practices with 24,580 registered patients (September 2026). In the 2026 GP Patient Survey, 64% of its patients described their overall experience as good, below the England figure of 77%. Its practices have 2,889 patients per qualified GP (England: 2,171).
Latest data: September 2026. Registered patients September 2026; GP Patient Survey 2026.
Across the 2 practices in The Mote & Wallis Health Primary Care Network with survey results, the share of patients describing their overall experience as good ranges from 61% at The Mote Medical Practice to 72% at Wallis Avenue, with a median of 67% (England: 77%). 0 are above England and 1 below by more than the survey's margin of error. Wallis Avenue has the highest share finding it easy to get through by phone (47%, England 57%).
| Practice | Registered patients | Overall experience good | Easy to contact by phone | CQC rating | Patients per GP |
|---|---|---|---|---|---|
| Wallis Avenue | 7,538 | 72% | 47% | Good | 6,213 |
| The Mote Medical Practice | 17,042 | 61% | 41% | Good | 2,337 |
Results for the network as a whole, from 202 responses, against Kent and Medway and England.
| Survey question | The Mote & Wallis Health Primary Care Network | Kent and Medway | England |
|---|---|---|---|
| Overall experience good | 64% | 73% | 77% |
| Easy to contact by phone | 43% | 48% | 57% |
| Easy to contact via the website | 33% | 52% | 58% |
| Easy to contact via the NHS App | 36% | 50% | 54% |
| Reception team helpful | 77% | 82% | 85% |
| Last contact good | 60% | 67% | 73% |
| Wait for appointment about right | 51% | 65% | 69% |
| Listened to well | 79% | 85% | 87% |
| Treated with care and concern | 77% | 84% | 86% |
| Confidence and trust in the clinician | 85% | 91% | 93% |
| Needs met | 84% | 89% | 90% |
There are 2,889 registered patients per full-time-equivalent qualified GP in The Mote & Wallis Health Primary Care Network, more than England's 2,171 and Kent and Medway's 2,419. Practices recorded 323 appointments a month per 1,000 patients (England: 510), 84% of them face to face. 32% of appointments took place on the day they were booked (England: 45%).
15% of registered patients are aged 65 or over (England: 19%). Lists grew by 1.2% over the year (England: shrank 1.1%).
| Measure | The Mote & Wallis Health Primary Care Network | Kent and Medway | England |
|---|---|---|---|
| Patients per qualified GP | 2,889 | 2,419 | 2,171 |
| Appointments per 1,000 patients a month | 323 | 457 | 510 |
| Face-to-face appointments | 84% | 62% | 63% |
| Same day as booked | 32% | 41% | 45% |
| Did not attend | 7% | 5% | 4% |
| Patients aged 65 or over | 15% | 20% | 19% |
Relative to England, the register furthest above England's rate at practices in The Mote & Wallis Health Primary Care Network is learning disability (1.0% against 0.6%), and the furthest below is palliative care (0.3% against 0.6%).
| Condition register | Age group | The Mote & Wallis Health Primary Care Network (2024/25) | England | Patients on register |
|---|---|---|---|---|
| Depression | 18+ yrs | 18.8% | 14.3% | 2,350 |
| High blood pressure | All ages | 14.6% | 15.2% | 2,507 |
| Diabetes | 17+ yrs | 9.1% | 7.9% | 1,155 |
| Asthma | 6+ yrs | 6.4% | 6.6% | 997 |
| Chronic kidney disease | 18+ yrs | 5.3% | 4.6% | 667 |
| Cancer | All ages | 3.1% | 3.8% | 529 |
| COPD | All ages | 2.1% | 1.9% | 364 |
| Coronary heart disease | All ages | 2.0% | 3.0% | 339 |
| Osteoporosis | 50+ yrs | 1.8% | 1.2% | 90 |
| Atrial fibrillation | All ages | 1.8% | 2.2% | 302 |
| Stroke and TIA | All ages | 1.5% | 1.9% | 258 |
| Rheumatoid arthritis | 16+ yrs | 1.2% | 0.8% | 150 |
| Learning disability | All ages | 1.0% | 0.6% | 169 |
| Serious mental illness | All ages | 0.9% | 1.0% | 158 |
| Epilepsy | 18+ yrs | 0.9% | 0.8% | 113 |
| Heart failure | All ages | 0.9% | 1.1% | 147 |
| Dementia | All ages | 0.4% | 0.8% | 76 |
| Peripheral arterial disease | All ages | 0.4% | 0.6% | 70 |
| Palliative care | All ages | 0.3% | 0.6% | 53 |
- Abc PCN (3 practices)
- Maidstone Central PCN (4 practices)
- The Ridge PCN (4 practices)
- Weald PCN (8 practices)
Which practices are in The Mote & Wallis Health Primary Care Network?
The Mote Medical Practice and Wallis Avenue.
How do patients rate The Mote & Wallis Health Primary Care Network?
64% described their overall experience as good in the 2026 GP Patient Survey, below the England figure of 77%.
How many patients does The Mote & Wallis Health Primary Care Network cover?
24,580 registered patients across 2 practices in September 2026.
How many patients per GP does The Mote & Wallis Health Primary Care Network have?
2,889 per full-time-equivalent qualified GP, against 2,171 across England.