Maidstone Central PCN: primary care network practices and patient survey
Maidstone Central PCN is a primary care network of 4 GP practices with 48,317 registered patients (September 2026). In the 2026 GP Patient Survey, 79% of its patients described their overall experience as good, against 77% across England. Its practices have 2,665 patients per qualified GP (England: 2,171).
Latest data: September 2026. Registered patients September 2026; GP Patient Survey 2026.
Across the 4 practices in Maidstone Central PCN with survey results, the share of patients describing their overall experience as good ranges from 62% at The Vine Medical Centre to 90% at Shepway Medical Centre, with a median of 82% (England: 77%). 2 are above England and 1 below by more than the survey's margin of error. Shepway Medical Centre has the highest share finding it easy to get through by phone (88%, England 57%).
| Practice | Registered patients | Overall experience good | Easy to contact by phone | CQC rating | Patients per GP |
|---|---|---|---|---|---|
| Shepway Medical Centre | 15,484 | 90% | 88% | Good | 2,651 |
| Brewer Street Surgery | 8,826 | 86% | 78% | Good | 1,875 |
| Bower Mount Medical Practice | 10,952 | 77% | 42% | Good | 3,149 |
| The Vine Medical Centre | 13,055 | 62% | 53% | Good | 3,178 |
Results for the network as a whole, from 451 responses, against Kent and Medway and England.
| Survey question | Maidstone Central PCN | Kent and Medway | England |
|---|---|---|---|
| Overall experience good | 79% | 73% | 77% |
| Easy to contact by phone | 66% | 48% | 57% |
| Easy to contact via the website | 54% | 52% | 58% |
| Easy to contact via the NHS App | 56% | 50% | 54% |
| Reception team helpful | 86% | 82% | 85% |
| Last contact good | 79% | 67% | 73% |
| Wait for appointment about right | 71% | 65% | 69% |
| Listened to well | 86% | 85% | 87% |
| Treated with care and concern | 85% | 84% | 86% |
| Confidence and trust in the clinician | 93% | 91% | 93% |
| Needs met | 93% | 89% | 90% |
There are 2,665 registered patients per full-time-equivalent qualified GP in Maidstone Central PCN, more than England's 2,171 and Kent and Medway's 2,419. Practices recorded 435 appointments a month per 1,000 patients (England: 510), 62% of them face to face. 35% of appointments took place on the day they were booked (England: 45%).
19% of registered patients are aged 65 or over (England: 19%). Lists shrank by 1.7% over the year (England: shrank 1.1%).
| Measure | Maidstone Central PCN | Kent and Medway | England |
|---|---|---|---|
| Patients per qualified GP | 2,665 | 2,419 | 2,171 |
| Appointments per 1,000 patients a month | 435 | 457 | 510 |
| Face-to-face appointments | 62% | 62% | 63% |
| Same day as booked | 35% | 41% | 45% |
| Did not attend | 4% | 5% | 4% |
| Patients aged 65 or over | 19% | 20% | 19% |
Relative to England, the register furthest above England's rate at practices in Maidstone Central PCN is dementia (1.1% against 0.8%), and the furthest below is osteoporosis (0.9% against 1.2%).
| Condition register | Age group | Maidstone Central PCN (2024/25) | England | Patients on register |
|---|---|---|---|---|
| High blood pressure | All ages | 16.2% | 15.2% | 7,990 |
| Depression | 18+ yrs | 13.6% | 14.3% | 5,292 |
| Diabetes | 17+ yrs | 8.8% | 7.9% | 3,459 |
| Chronic kidney disease | 18+ yrs | 6.3% | 4.6% | 2,435 |
| Asthma | 6+ yrs | 6.0% | 6.6% | 2,790 |
| Cancer | All ages | 4.0% | 3.8% | 1,981 |
| Coronary heart disease | All ages | 2.6% | 3.0% | 1,263 |
| Atrial fibrillation | All ages | 2.3% | 2.2% | 1,147 |
| Stroke and TIA | All ages | 1.9% | 1.9% | 951 |
| COPD | All ages | 1.9% | 1.9% | 916 |
| Dementia | All ages | 1.1% | 0.8% | 546 |
| Serious mental illness | All ages | 0.9% | 1.0% | 465 |
| Heart failure | All ages | 0.9% | 1.1% | 458 |
| Osteoporosis | 50+ yrs | 0.9% | 1.2% | 161 |
| Epilepsy | 18+ yrs | 0.8% | 0.8% | 328 |
| Rheumatoid arthritis | 16+ yrs | 0.8% | 0.8% | 325 |
| Palliative care | All ages | 0.6% | 0.6% | 313 |
| Learning disability | All ages | 0.6% | 0.6% | 297 |
| Peripheral arterial disease | All ages | 0.4% | 0.6% | 215 |
- Abc PCN (3 practices)
- The Mote & Wallis Health Primary Care Network (2 practices)
- The Ridge PCN (4 practices)
- Weald PCN (8 practices)
Which practices are in Maidstone Central PCN?
Bower Mount Medical Practice, Brewer Street Surgery, Shepway Medical Centre and The Vine Medical Centre.
How do patients rate Maidstone Central PCN?
79% described their overall experience as good in the 2026 GP Patient Survey, against 77% across England.
How many patients does Maidstone Central PCN cover?
48,317 registered patients across 4 practices in September 2026.
How many patients per GP does Maidstone Central PCN have?
2,665 per full-time-equivalent qualified GP, against 2,171 across England.