Hadlow Medical Centre, Tonbridge: patient reviews and CQC rating
Hadlow Medical Centre is a GP practice in Tonbridge with 3,628 registered patients (September 2026). In the 2026 GP Patient Survey, 91% of its patients described their overall experience as good, above the England figure of 77% (Kent and Medway: 73%). The Care Quality Commission rates it Good overall, in a report published in May 2017. It has 1.6 full-time-equivalent qualified GPs, or 2,268 patients per GP.
Latest data: September 2026. Patient survey 2026; registered patients September 2026; appointments to August 2026.
What patients say about Hadlow Medical Centre
Its best result against England is the share who found it easy to get through to the practice by phone: 89%, above the England figure of 57%. Its weakest is the share who found it easy to contact the practice through its website: 51%, against 58% across England. Of the 11 results in the table, 9 are above England and 0 below by more than the survey's margin of error, and 2 within it.
On overall experience it is 2nd of the 6 practices in Tonbridge with 50 or more responses. 89% found it easy to get through by phone (England: 57%). The overall experience result is 3 points higher than in 2025 (88%). 96 patients answered the survey (response rate 29%).
| Survey question | Hadlow Medical Centre | Kent and Medway | England |
|---|---|---|---|
| Overall experience good | 91% | 73% | 77% |
| Easy to contact by phone | 89% | 48% | 57% |
| Easy to contact via the website | 51% | 52% | 58% |
| Easy to contact via the NHS App | 56% | 50% | 54% |
| Reception team helpful | 95% | 82% | 85% |
| Last contact good | 91% | 67% | 73% |
| Wait for appointment about right | 91% | 65% | 69% |
| Listened to well | 99% | 85% | 87% |
| Treated with care and concern | 94% | 84% | 86% |
| Confidence and trust in the clinician | 100% | 91% | 93% |
| Needs met | 100% | 89% | 90% |
In the Friends and Family Test for July 2026, 96% of 49 responses rated the practice good or very good (England: 92%).
CQC's overall rating for Hadlow Medical Centre is Good, published in May 2017. All 5 key questions are rated Good. Its previous overall rating was Requires Improvement (October 2016).
| Key question | Rating |
|---|---|
| Safe | Good |
| Well-led | Good |
| Caring | Good |
| Responsive | Good |
| Effective | Good |
3,628 patients were registered at Hadlow Medical Centre in September 2026, almost the same as a year earlier.
24% of its patients are aged 65 or over, against 19% across England. With 1.6 full-time-equivalent qualified GPs, there are 2,268 patients per GP, close to the England figure of 2,171 and Kent and Medway's 2,419. The practice also has 1.5 nurses (full-time equivalent).
| Year | Qualified GPs (FTE) | All GPs incl. trainees (FTE) |
|---|---|---|
| August 2023 | 1.4 | 1.4 |
| August 2024 | 1.7 | 1.7 |
| August 2025 | 1.7 | 1.7 |
| August 2026 | 1.6 | 1.6 |
From June 2026 to August 2026 the practice recorded 1,232 appointments a month, or 340 per 1,000 registered patients (England: 510). 90% were face to face (England: 63%). 40% took place on the day they were booked and 7% more than 28 days after booking (England: 45% and 5%).
56% were with a GP rather than another member of the practice team. 4% of booked patients did not attend.
| Measure | Hadlow Medical Centre | Kent and Medway | England |
|---|---|---|---|
| Appointments per 1,000 patients a month | 340 | 457 | 510 |
| Face to face | 90% | 62% | 63% |
| Same day as booked | 40% | 41% | 45% |
| More than 28 days after booking | 7% | 7% | 5% |
| Did not attend | 4% | 5% | 4% |
Compared with England, the practice has a higher share of patients on its registers for chronic kidney disease (7.0% against 4.6%), cancer (5.2% against 3.8%) and depression (17.8% against 14.3%). The practice's patients live in areas with an average deprivation score of 16.9 (England: 21.8; higher is more deprived). Life expectancy for its patients' neighbourhoods is 85.3 years for women and 81.6 for men (England: 83.0 and 79.1).
| Condition register | Age group | Practice (2024/25) | England |
|---|---|---|---|
| Depression | 18+ yrs | 17.8% | 14.3% |
| High blood pressure | All ages | 17.0% | 15.2% |
| Diabetes | 17+ yrs | 8.5% | 7.9% |
| Asthma | 6+ yrs | 7.1% | 6.6% |
| Chronic kidney disease | 18+ yrs | 7.0% | 4.6% |
| Cancer | All ages | 5.2% | 3.8% |
| Coronary heart disease | All ages | 3.0% | 3.0% |
| Atrial fibrillation | All ages | 2.7% | 2.2% |
| COPD | All ages | 2.4% | 1.9% |
| Stroke and TIA | All ages | 2.3% | 1.9% |
| Heart failure | All ages | 1.1% | 1.1% |
| Serious mental illness | All ages | 1.0% | 1.0% |
| Rheumatoid arthritis | 16+ yrs | 0.9% | 0.8% |
| Osteoporosis | 50+ yrs | 0.8% | 1.2% |
| Epilepsy | 18+ yrs | 0.7% | 0.8% |
| Dementia | All ages | 0.5% | 0.8% |
| Peripheral arterial disease | All ages | 0.5% | 0.6% |
| Learning disability | All ages | 0.5% | 0.6% |
| Palliative care | All ages | 0.4% | 0.6% |
| Screening coverage | Period | Practice | England |
|---|---|---|---|
| Bowel cancer screening (aged 60 to 74) | 2024/25 | 70.9% | 72.9% |
| Breast cancer screening (women aged 53 to 70) | 2024/25 | 74.5% | 72.2% |
| Cervical screening (women aged 25 to 49) | 2023/24 | 74.7% | 67.5% |
| Cervical screening (women aged 50 to 64) | 2023/24 | 73.1% | 74.9% |
Hadlow Medical Centre, Old School, School Lane, Hadlow, Tonbridge, TN11 0ET. Phone: 01732 667443. Website: www.hadlowmedicalcentre.nhs.uk.
| Nearby practice | Distance | Overall experience good |
|---|---|---|
| Warders Medical Centre | 5.1 km | 82% |
| Tonbridge Medical Group | 5.8 km | 83% |
| Woodlands Health Centre | 5.9 km | 70% |
| Yalding Surgery | 6.4 km | 75% |
| Hildenborough & Tonbridge Medical Group | 6.6 km | 78% |
- Hildenborough & Tonbridge Medical Group (78% overall experience good)
- Tonbridge Medical Group (83% overall experience good)
- Warders Medical Centre (82% overall experience good)
- Woodlands Health Centre (70% overall experience good)
How do patients rate Hadlow Medical Centre?
In the 2026 GP Patient Survey, 91% of patients described their overall experience of Hadlow Medical Centre as good, above the England figure of 77%. 89% found it easy to get through by phone.
How many patients are registered at Hadlow Medical Centre?
3,628 patients were registered in September 2026, up 0.4% on a year earlier.
What is Hadlow Medical Centre's CQC rating?
Good overall, published in May 2017.
How many GPs does Hadlow Medical Centre have?
1.6 full-time-equivalent qualified GPs (2 qualified GPs by headcount), which is 2,268 patients per GP against 2,171 across England.
Are appointments at Hadlow Medical Centre face to face?
90% of appointments from June 2026 to August 2026 were face to face, against 63% across England.
What is Hadlow Medical Centre's phone number?
01732 667443.