Warders Medical Centre, Tonbridge: patient reviews and CQC rating
Warders Medical Centre is a GP practice in Tonbridge with 18,480 registered patients (September 2026). In the 2026 GP Patient Survey, 82% of its patients described their overall experience as good, against 77% across England (Kent and Medway: 73%). The Care Quality Commission rates it Good overall, in a report published in October 2020. It has 9.3 full-time-equivalent qualified GPs, or 1,981 patients per GP.
Latest data: September 2026. Patient survey 2026; registered patients September 2026; appointments to August 2026.
What patients say about Warders Medical Centre
Its best result against England is the share who said the wait for their last appointment was about right: 78%, against 69% across England. Its weakest is the share who found it easy to contact the practice using the NHS App: 37%, below the England figure of 54%. Of the 11 results in the table, 0 are above England and 1 below by more than the survey's margin of error, and 10 within it.
On overall experience it is 4th of the 6 practices in Tonbridge with 50 or more responses. 58% found it easy to get through by phone (England: 57%). The overall experience result is 4 points lower than in 2025 (86%). 77 patients answered the survey (response rate 25%).
| Survey question | Warders Medical Centre | Kent and Medway | England |
|---|---|---|---|
| Overall experience good | 82% | 73% | 77% |
| Easy to contact by phone | 58% | 48% | 57% |
| Easy to contact via the website | 60% | 52% | 58% |
| Easy to contact via the NHS App | 37% | 50% | 54% |
| Reception team helpful | 79% | 82% | 85% |
| Last contact good | 72% | 67% | 73% |
| Wait for appointment about right | 78% | 65% | 69% |
| Listened to well | 93% | 85% | 87% |
| Treated with care and concern | 92% | 84% | 86% |
| Confidence and trust in the clinician | 96% | 91% | 93% |
| Needs met | 97% | 89% | 90% |
In the Friends and Family Test for July 2026, 96% of 100 responses rated the practice good or very good (England: 92%).
CQC's overall rating for Warders Medical Centre is Good, published in October 2020. All 5 key questions are rated Good. It held the same rating in the report before (February 2020).
| Key question | Rating |
|---|---|
| Safe | Good |
| Well-led | Good |
| Caring | Good |
| Responsive | Good |
| Effective | Good |
18,480 patients were registered at Warders Medical Centre in September 2026, almost the same as a year earlier.
21% of its patients are aged 65 or over, against 19% across England. With 9.3 full-time-equivalent qualified GPs, there are 1,981 patients per GP, close to the England figure of 2,171 and Kent and Medway's 2,419. The practice also has 2.7 nurses and 1.9 other clinical staff such as pharmacists and physiotherapists (full-time equivalent).
| Year | Qualified GPs (FTE) | All GPs incl. trainees (FTE) |
|---|---|---|
| August 2023 | 10.4 | 14.7 |
| August 2024 | 8.5 | 11.3 |
| August 2025 | 9.2 | 11.1 |
| August 2026 | 9.3 | 10.8 |
From June 2026 to August 2026 the practice recorded 7,934 appointments a month, or 429 per 1,000 registered patients (England: 510). 67% were face to face (England: 63%). 31% took place on the day they were booked and 6% more than 28 days after booking (England: 45% and 5%).
55% were with a GP rather than another member of the practice team. 4% of booked patients did not attend.
| Measure | Warders Medical Centre | Kent and Medway | England |
|---|---|---|---|
| Appointments per 1,000 patients a month | 429 | 457 | 510 |
| Face to face | 67% | 62% | 63% |
| Same day as booked | 31% | 41% | 45% |
| More than 28 days after booking | 6% | 7% | 5% |
| Did not attend | 4% | 5% | 4% |
Compared with England, the practice has a higher share of patients on its registers for osteoporosis (2.0% against 1.2%), chronic kidney disease (6.5% against 4.6%) and cancer (5.1% against 3.8%). It has a lower share for palliative or supportive care needs (0.3% against 0.6%) and serious mental illness (0.8% against 1.0%). The practice's patients live in areas with an average deprivation score of 12.3 (England: 21.8; higher is more deprived).
Life expectancy for its patients' neighbourhoods is 85.1 years for women and 80.2 for men (England: 83.0 and 79.1).
| Condition register | Age group | Practice (2024/25) | England |
|---|---|---|---|
| Depression | 18+ yrs | 18.2% | 14.3% |
| High blood pressure | All ages | 15.3% | 15.2% |
| Diabetes | 17+ yrs | 7.2% | 7.9% |
| Asthma | 6+ yrs | 6.8% | 6.6% |
| Chronic kidney disease | 18+ yrs | 6.5% | 4.6% |
| Cancer | All ages | 5.1% | 3.8% |
| Atrial fibrillation | All ages | 2.7% | 2.2% |
| Coronary heart disease | All ages | 2.6% | 3.0% |
| Stroke and TIA | All ages | 2.0% | 1.9% |
| Osteoporosis | 50+ yrs | 2.0% | 1.2% |
| COPD | All ages | 1.5% | 1.9% |
| Heart failure | All ages | 1.0% | 1.1% |
| Rheumatoid arthritis | 16+ yrs | 0.9% | 0.8% |
| Epilepsy | 18+ yrs | 0.9% | 0.8% |
| Serious mental illness | All ages | 0.8% | 1.0% |
| Dementia | All ages | 0.7% | 0.8% |
| Peripheral arterial disease | All ages | 0.6% | 0.6% |
| Learning disability | All ages | 0.5% | 0.6% |
| Palliative care | All ages | 0.3% | 0.6% |
| Screening coverage | Period | Practice | England |
|---|---|---|---|
| Bowel cancer screening (aged 60 to 74) | 2024/25 | 76.7% | 72.9% |
| Breast cancer screening (women aged 53 to 70) | 2024/25 | 78.8% | 72.2% |
| Cervical screening (women aged 25 to 49) | 2023/24 | 73.9% | 67.5% |
| Cervical screening (women aged 50 to 64) | 2023/24 | 78.6% | 74.9% |
Warders Medical Centre, East Street, Tonbridge, TN9 1LA. Phone: 01732 770088. Website: www.warders.co.uk.
| Nearby practice | Distance | Overall experience good |
|---|---|---|
| Tonbridge Medical Group | 0.7 km | 83% |
| Hildenborough & Tonbridge Medical Group | 3.2 km | 78% |
| St Andrews Medical Centre | 4.8 km | 78% |
| Hadlow Medical Centre | 5.1 km | 91% |
| Speldhurst and Greggswood Medical Group | 6.1 km | 69% |
- Hadlow Medical Centre (91% overall experience good)
- Hildenborough & Tonbridge Medical Group (78% overall experience good)
- Tonbridge Medical Group (83% overall experience good)
- Woodlands Health Centre (70% overall experience good)
How do patients rate Warders Medical Centre?
In the 2026 GP Patient Survey, 82% of patients described their overall experience of Warders Medical Centre as good, against 77% across England. 58% found it easy to get through by phone.
How many patients are registered at Warders Medical Centre?
18,480 patients were registered in September 2026, down 0.5% on a year earlier.
What is Warders Medical Centre's CQC rating?
Good overall, published in October 2020.
How many GPs does Warders Medical Centre have?
9.3 full-time-equivalent qualified GPs (14 qualified GPs by headcount), which is 1,981 patients per GP against 2,171 across England.
Are appointments at Warders Medical Centre face to face?
67% of appointments from June 2026 to August 2026 were face to face, against 63% across England.
What is Warders Medical Centre's phone number?
01732 770088.