Hildenborough & Tonbridge Medical Group, Tonbridge: patient reviews and CQC rating
Hildenborough & Tonbridge Medical Group is a GP practice in Tonbridge with 16,704 registered patients (September 2026). In the 2026 GP Patient Survey, 78% of its patients described their overall experience as good, against 77% across England (Kent and Medway: 73%). The Care Quality Commission rates it Good overall, in a report published in September 2017. It has 7.2 full-time-equivalent qualified GPs, or 2,329 patients per GP.
Latest data: September 2026. Patient survey 2026; registered patients September 2026; appointments to August 2026.
What patients say about Hildenborough & Tonbridge Medical Group
Its best result against England is the share who said their needs were met at their last appointment: 95%, against 90% across England. Its weakest is the share who found it easy to get through to the practice by phone: 45%, below the England figure of 57%. Of the 11 results in the table, 0 are above England and 2 below by more than the survey's margin of error, and 9 within it.
On overall experience it is 5th of the 6 practices in Tonbridge with 50 or more responses. 45% found it easy to get through by phone (England: 57%). The overall experience result is 11 points lower than in 2025 (89%). 117 patients answered the survey (response rate 36%).
| Survey question | Hildenborough & Tonbridge Medical Group | Kent and Medway | England |
|---|---|---|---|
| Overall experience good | 78% | 73% | 77% |
| Easy to contact by phone | 45% | 48% | 57% |
| Easy to contact via the website | 49% | 52% | 58% |
| Easy to contact via the NHS App | 53% | 50% | 54% |
| Reception team helpful | 75% | 82% | 85% |
| Last contact good | 72% | 67% | 73% |
| Wait for appointment about right | 66% | 65% | 69% |
| Listened to well | 83% | 85% | 87% |
| Treated with care and concern | 80% | 84% | 86% |
| Confidence and trust in the clinician | 91% | 91% | 93% |
| Needs met | 95% | 89% | 90% |
In the Friends and Family Test for July 2026, 95% of 99 responses rated the practice good or very good (England: 92%).
CQC's overall rating for Hildenborough & Tonbridge Medical Group is Good, published in September 2017. All 5 key questions are rated Good. It held the same rating in the report before (March 2017).
| Key question | Rating |
|---|---|
| Safe | Good |
| Well-led | Good |
| Caring | Good |
| Responsive | Good |
| Effective | Good |
16,704 patients were registered at Hildenborough & Tonbridge Medical Group in September 2026, almost the same as a year earlier.
23% of its patients are aged 65 or over, against 19% across England. With 7.2 full-time-equivalent qualified GPs, there are 2,329 patients per GP, close to the England figure of 2,171 and Kent and Medway's 2,419. The practice also has 4.1 nurses and 1.0 other clinical staff such as pharmacists and physiotherapists (full-time equivalent).
| Year | Qualified GPs (FTE) | All GPs incl. trainees (FTE) |
|---|---|---|
| August 2023 | 9.2 | 11.3 |
| August 2024 | 9.7 | 12.7 |
| August 2025 | 9.1 | 9.9 |
| August 2026 | 7.2 | 9.2 |
From June 2026 to August 2026 the practice recorded 6,286 appointments a month, or 376 per 1,000 registered patients (England: 510). 73% were face to face (England: 63%). 25% took place on the day they were booked and 9% more than 28 days after booking (England: 45% and 5%).
54% were with a GP rather than another member of the practice team. 4% of booked patients did not attend.
| Measure | Hildenborough & Tonbridge Medical Group | Kent and Medway | England |
|---|---|---|---|
| Appointments per 1,000 patients a month | 376 | 457 | 510 |
| Face to face | 73% | 62% | 63% |
| Same day as booked | 25% | 41% | 45% |
| More than 28 days after booking | 9% | 7% | 5% |
| Did not attend | 4% | 5% | 4% |
Compared with England, the practice has a higher share of patients on its registers for cancer (6.0% against 3.8%), atrial fibrillation (3.3% against 2.2%) and osteoporosis (1.7% against 1.2%). The practice's patients live in areas with an average deprivation score of 12.0 (England: 21.8; higher is more deprived). Life expectancy for its patients' neighbourhoods is 86.0 years for women and 81.7 for men (England: 83.0 and 79.1).
| Condition register | Age group | Practice (2024/25) | England |
|---|---|---|---|
| High blood pressure | All ages | 17.6% | 15.2% |
| Depression | 18+ yrs | 14.0% | 14.3% |
| Diabetes | 17+ yrs | 7.3% | 7.9% |
| Asthma | 6+ yrs | 7.1% | 6.6% |
| Chronic kidney disease | 18+ yrs | 6.4% | 4.6% |
| Cancer | All ages | 6.0% | 3.8% |
| Atrial fibrillation | All ages | 3.3% | 2.2% |
| Coronary heart disease | All ages | 2.7% | 3.0% |
| Stroke and TIA | All ages | 2.1% | 1.9% |
| Osteoporosis | 50+ yrs | 1.7% | 1.2% |
| COPD | All ages | 1.6% | 1.9% |
| Heart failure | All ages | 1.2% | 1.1% |
| Dementia | All ages | 1.0% | 0.8% |
| Rheumatoid arthritis | 16+ yrs | 0.9% | 0.8% |
| Epilepsy | 18+ yrs | 0.9% | 0.8% |
| Serious mental illness | All ages | 0.9% | 1.0% |
| Palliative care | All ages | 0.6% | 0.6% |
| Learning disability | All ages | 0.5% | 0.6% |
| Peripheral arterial disease | All ages | 0.5% | 0.6% |
| Screening coverage | Period | Practice | England |
|---|---|---|---|
| Bowel cancer screening (aged 60 to 74) | 2024/25 | 79.9% | 72.9% |
| Breast cancer screening (women aged 53 to 70) | 2024/25 | 80.6% | 72.2% |
| Cervical screening (women aged 25 to 49) | 2023/24 | 77.2% | 67.5% |
| Cervical screening (women aged 50 to 64) | 2023/24 | 79.5% | 74.9% |
Hildenborough & Tonbridge Medical Group, Westwood, Tonbridge Road, Hildenborough, Tonbridge, TN11 9HL. Phone: 01732 838777. Website: www.hildenboroughmedicalgroup.co.uk.
| Nearby practice | Distance | Overall experience good |
|---|---|---|
| Tonbridge Medical Group | 3.1 km | 83% |
| Warders Medical Centre | 3.2 km | 82% |
| Hadlow Medical Centre | 6.6 km | 91% |
| St Andrews Medical Centre | 6.6 km | 78% |
| South Park Medical Practice | 7.2 km | 70% |
- Hadlow Medical Centre (91% overall experience good)
- Tonbridge Medical Group (83% overall experience good)
- Warders Medical Centre (82% overall experience good)
- Woodlands Health Centre (70% overall experience good)
How do patients rate Hildenborough & Tonbridge Medical Group?
In the 2026 GP Patient Survey, 78% of patients described their overall experience of Hildenborough & Tonbridge Medical Group as good, against 77% across England. 45% found it easy to get through by phone.
How many patients are registered at Hildenborough & Tonbridge Medical Group?
16,704 patients were registered in September 2026, up 0.4% on a year earlier.
What is Hildenborough & Tonbridge Medical Group's CQC rating?
Good overall, published in September 2017.
How many GPs does Hildenborough & Tonbridge Medical Group have?
7.2 full-time-equivalent qualified GPs (13 qualified GPs by headcount), which is 2,329 patients per GP against 2,171 across England.
Are appointments at Hildenborough & Tonbridge Medical Group face to face?
73% of appointments from June 2026 to August 2026 were face to face, against 63% across England.
What is Hildenborough & Tonbridge Medical Group's phone number?
01732 838777.