Woodlands Health Centre, Tonbridge: patient reviews and CQC rating
Woodlands Health Centre is a GP practice in Tonbridge with 13,900 registered patients (September 2026). In the 2026 GP Patient Survey, 70% of its patients described their overall experience as good, against 77% across England (Kent and Medway: 73%). The Care Quality Commission rates it Good overall, in a report published in February 2017. It has 3.8 full-time-equivalent qualified GPs, or 3,632 patients per GP.
Latest data: September 2026. Patient survey 2026; registered patients September 2026; appointments to August 2026.
What patients say about Woodlands Health Centre
Its best result against England is the share who said their needs were met at their last appointment: 95%, against 90% across England. Its weakest is the share who found it easy to get through to the practice by phone: 34%, below the England figure of 57%. Of the 11 results in the table, 0 are above England and 5 below by more than the survey's margin of error, and 6 within it.
On overall experience it is 6th of the 6 practices in Tonbridge with 50 or more responses. 34% found it easy to get through by phone (England: 57%). The overall experience result is 10 points lower than in 2025 (80%). 101 patients answered the survey (response rate 34%).
| Survey question | Woodlands Health Centre | Kent and Medway | England |
|---|---|---|---|
| Overall experience good | 70% | 73% | 77% |
| Easy to contact by phone | 34% | 48% | 57% |
| Easy to contact via the website | 43% | 52% | 58% |
| Easy to contact via the NHS App | 33% | 50% | 54% |
| Reception team helpful | 66% | 82% | 85% |
| Last contact good | 52% | 67% | 73% |
| Wait for appointment about right | 63% | 65% | 69% |
| Listened to well | 87% | 85% | 87% |
| Treated with care and concern | 87% | 84% | 86% |
| Confidence and trust in the clinician | 91% | 91% | 93% |
| Needs met | 95% | 89% | 90% |
In the Friends and Family Test for July 2026, 80% of 98 responses rated the practice good or very good (England: 92%).
CQC's overall rating for Woodlands Health Centre is Good, published in February 2017. All 5 key questions are rated Good. It held the same rating in the report before (May 2016).
| Key question | Rating |
|---|---|
| Safe | Good |
| Well-led | Good |
| Caring | Good |
| Responsive | Good |
| Effective | Good |
13,900 patients were registered at Woodlands Health Centre in September 2026, almost the same as a year earlier.
21% of its patients are aged 65 or over, against 19% across England. With 3.8 full-time-equivalent qualified GPs, there are 3,632 patients per GP, more than the England figure of 2,171 and Kent and Medway's 2,419. The practice also has 2.4 nurses and 1.0 other clinical staff such as pharmacists and physiotherapists (full-time equivalent).
| Year | Qualified GPs (FTE) | All GPs incl. trainees (FTE) |
|---|---|---|
| August 2023 | 3.9 | 9.8 |
| August 2024 | 3.2 | 6.1 |
| August 2025 | 3.8 | 3.8 |
| August 2026 | 3.8 | 6.6 |
From June 2026 to August 2026 the practice recorded 6,591 appointments a month, or 474 per 1,000 registered patients (England: 510). 48% were face to face (England: 63%). 46% took place on the day they were booked and 14% more than 28 days after booking (England: 45% and 5%).
60% were with a GP rather than another member of the practice team. 5% of booked patients did not attend.
| Measure | Woodlands Health Centre | Kent and Medway | England |
|---|---|---|---|
| Appointments per 1,000 patients a month | 474 | 457 | 510 |
| Face to face | 48% | 62% | 63% |
| Same day as booked | 46% | 41% | 45% |
| More than 28 days after booking | 14% | 7% | 5% |
| Did not attend | 5% | 5% | 4% |
Compared with England, the practice has a higher share of patients on its registers for cancer (5.0% against 3.8%), depression (17.7% against 14.3%) and atrial fibrillation (2.8% against 2.2%). It has a lower share for palliative or supportive care needs (0.1% against 0.6%) and chronic kidney disease (3.6% against 4.6%). The practice's patients live in areas with an average deprivation score of 15.3 (England: 21.8; higher is more deprived).
Life expectancy for its patients' neighbourhoods is 84.0 years for women and 82.7 for men (England: 83.0 and 79.1).
| Condition register | Age group | Practice (2024/25) | England |
|---|---|---|---|
| Depression | 18+ yrs | 17.7% | 14.3% |
| High blood pressure | All ages | 16.3% | 15.2% |
| Diabetes | 17+ yrs | 8.3% | 7.9% |
| Asthma | 6+ yrs | 6.4% | 6.6% |
| Cancer | All ages | 5.0% | 3.8% |
| Chronic kidney disease | 18+ yrs | 3.6% | 4.6% |
| Coronary heart disease | All ages | 2.8% | 3.0% |
| Atrial fibrillation | All ages | 2.8% | 2.2% |
| Stroke and TIA | All ages | 2.1% | 1.9% |
| COPD | All ages | 1.9% | 1.9% |
| Osteoporosis | 50+ yrs | 1.1% | 1.2% |
| Rheumatoid arthritis | 16+ yrs | 0.9% | 0.8% |
| Heart failure | All ages | 0.9% | 1.1% |
| Epilepsy | 18+ yrs | 0.8% | 0.8% |
| Serious mental illness | All ages | 0.8% | 1.0% |
| Dementia | All ages | 0.6% | 0.8% |
| Peripheral arterial disease | All ages | 0.5% | 0.6% |
| Learning disability | All ages | 0.5% | 0.6% |
| Palliative care | All ages | 0.1% | 0.6% |
| Screening coverage | Period | Practice | England |
|---|---|---|---|
| Bowel cancer screening (aged 60 to 74) | 2024/25 | 77.8% | 72.9% |
| Breast cancer screening (women aged 53 to 70) | 2024/25 | 79.9% | 72.2% |
| Cervical screening (women aged 25 to 49) | 2023/24 | 75.5% | 67.5% |
| Cervical screening (women aged 50 to 64) | 2023/24 | 78.9% | 74.9% |
Woodlands Health Centre, 1-7 Allington Road, Paddock Wood, Tonbridge, TN12 6AX. Phone: 01892 833331.
| Nearby practice | Distance | Overall experience good |
|---|---|---|
| Howell Surgery | 3.5 km | 94% |
| Waterfield House Practice | 5.3 km | 77% |
| Yalding Surgery | 5.5 km | 75% |
| Hadlow Medical Centre | 5.9 km | 91% |
| Marden Medical Centre | 7.5 km | 94% |
- Hadlow Medical Centre (91% overall experience good)
- Hildenborough & Tonbridge Medical Group (78% overall experience good)
- Tonbridge Medical Group (83% overall experience good)
- Warders Medical Centre (82% overall experience good)
How do patients rate Woodlands Health Centre?
In the 2026 GP Patient Survey, 70% of patients described their overall experience of Woodlands Health Centre as good, against 77% across England. 34% found it easy to get through by phone.
How many patients are registered at Woodlands Health Centre?
13,900 patients were registered in September 2026, down 0.1% on a year earlier.
What is Woodlands Health Centre's CQC rating?
Good overall, published in February 2017.
How many GPs does Woodlands Health Centre have?
3.8 full-time-equivalent qualified GPs (6 qualified GPs by headcount), which is 3,632 patients per GP against 2,171 across England.
Are appointments at Woodlands Health Centre face to face?
48% of appointments from June 2026 to August 2026 were face to face, against 63% across England.
What is Woodlands Health Centre's phone number?
01892 833331.