Waterfield House Practice, Tunbridge Wells: patient reviews and CQC rating
Waterfield House Practice is a GP practice in Tunbridge Wells with 6,420 registered patients (September 2026). In the 2026 GP Patient Survey, 77% of its patients described their overall experience as good, against 77% across England (Kent and Medway: 73%). The Care Quality Commission rates it Good overall, in a report published in May 2017. It has 4.4 full-time-equivalent qualified GPs, or 1,475 patients per GP.
Latest data: September 2026. Patient survey 2026; registered patients September 2026; appointments to August 2026.
What patients say about Waterfield House Practice
Its best result against England is the share who found it easy to contact the practice through its website: 69%, above the England figure of 58%. Its weakest is the share who found it easy to get through to the practice by phone: 54%, against 57% across England. Of the 11 results in the table, 2 are above England and 0 below by more than the survey's margin of error, and 9 within it.
On overall experience it is 8th of the 9 practices in Tunbridge Wells with 50 or more responses. 54% found it easy to get through by phone (England: 57%). The overall experience result is 3 points lower than in 2025 (80%). 116 patients answered the survey (response rate 33%).
| Survey question | Waterfield House Practice | Kent and Medway | England |
|---|---|---|---|
| Overall experience good | 77% | 73% | 77% |
| Easy to contact by phone | 54% | 48% | 57% |
| Easy to contact via the website | 69% | 52% | 58% |
| Easy to contact via the NHS App | 60% | 50% | 54% |
| Reception team helpful | 86% | 82% | 85% |
| Last contact good | 79% | 67% | 73% |
| Wait for appointment about right | 78% | 65% | 69% |
| Listened to well | 88% | 85% | 87% |
| Treated with care and concern | 91% | 84% | 86% |
| Confidence and trust in the clinician | 94% | 91% | 93% |
| Needs met | 96% | 89% | 90% |
In the Friends and Family Test for July 2026, 94% of 83 responses rated the practice good or very good (England: 92%).
CQC's overall rating for Waterfield House Practice is Good, published in May 2017. All 5 key questions are rated Good. It held the same rating in the report before (October 2016).
| Key question | Rating |
|---|---|
| Safe | Good |
| Well-led | Good |
| Caring | Good |
| Responsive | Good |
| Effective | Good |
6,420 patients were registered at Waterfield House Practice in September 2026, almost the same as a year earlier.
23% of its patients are aged 65 or over, against 19% across England. With 4.4 full-time-equivalent qualified GPs, there are 1,475 patients per GP, fewer than the England figure of 2,171 and Kent and Medway's 2,419. The practice also has 1.7 nurses and 1.5 other clinical staff such as pharmacists and physiotherapists (full-time equivalent).
| Year | Qualified GPs (FTE) | All GPs incl. trainees (FTE) |
|---|---|---|
| August 2023 | 3.2 | 4.3 |
| August 2024 | 3.5 | 5.2 |
| August 2025 | 3.5 | 3.5 |
| August 2026 | 4.4 | 5.4 |
From June 2026 to August 2026 the practice recorded 3,448 appointments a month, or 537 per 1,000 registered patients (England: 510). 58% were face to face (England: 63%). 53% took place on the day they were booked and 3% more than 28 days after booking (England: 45% and 5%).
57% were with a GP rather than another member of the practice team. 2% of booked patients did not attend.
| Measure | Waterfield House Practice | Kent and Medway | England |
|---|---|---|---|
| Appointments per 1,000 patients a month | 537 | 457 | 510 |
| Face to face | 58% | 62% | 63% |
| Same day as booked | 53% | 41% | 45% |
| More than 28 days after booking | 3% | 7% | 5% |
| Did not attend | 2% | 5% | 4% |
Compared with England, the practice has a higher share of patients on its registers for osteoporosis (5.0% against 1.2%), palliative or supportive care needs (1.5% against 0.6%) and a learning disability (1.2% against 0.6%). The practice's patients live in areas with an average deprivation score of 12.4 (England: 21.8; higher is more deprived). Life expectancy for its patients' neighbourhoods is 82.4 years for women and 79.5 for men (England: 83.0 and 79.1).
| Condition register | Age group | Practice (2024/25) | England |
|---|---|---|---|
| High blood pressure | All ages | 19.1% | 15.2% |
| Depression | 18+ yrs | 18.3% | 14.3% |
| Diabetes | 17+ yrs | 8.3% | 7.9% |
| Chronic kidney disease | 18+ yrs | 7.9% | 4.6% |
| Asthma | 6+ yrs | 7.1% | 6.6% |
| Cancer | All ages | 5.6% | 3.8% |
| Osteoporosis | 50+ yrs | 5.0% | 1.2% |
| Coronary heart disease | All ages | 3.2% | 3.0% |
| Atrial fibrillation | All ages | 3.1% | 2.2% |
| COPD | All ages | 2.4% | 1.9% |
| Stroke and TIA | All ages | 2.4% | 1.9% |
| Heart failure | All ages | 2.0% | 1.1% |
| Dementia | All ages | 1.6% | 0.8% |
| Palliative care | All ages | 1.5% | 0.6% |
| Learning disability | All ages | 1.2% | 0.6% |
| Epilepsy | 18+ yrs | 1.1% | 0.8% |
| Rheumatoid arthritis | 16+ yrs | 1.0% | 0.8% |
| Serious mental illness | All ages | 0.9% | 1.0% |
| Peripheral arterial disease | All ages | 0.7% | 0.6% |
| Screening coverage | Period | Practice | England |
|---|---|---|---|
| Bowel cancer screening (aged 60 to 74) | 2024/25 | 78.3% | 72.9% |
| Breast cancer screening (women aged 53 to 70) | 2024/25 | 76.4% | 72.2% |
| Cervical screening (women aged 25 to 49) | 2023/24 | 68.7% | 67.5% |
| Cervical screening (women aged 50 to 64) | 2023/24 | 73.8% | 74.9% |
Waterfield House Practice, 186 Henwood Green Road, Pembury, Tunbridge Wells, TN2 4LR. Phone: 01892 825488.
| Nearby practice | Distance | Overall experience good |
|---|---|---|
| Speldhurst and Greggswood Medical Group | 3.0 km | 69% |
| Kingswood Surgery | 4.1 km | 84% |
| Grosvenor Medical Centre | 4.7 km | 86% |
| Clanricarde Medical Centre | 4.9 km | 87% |
| Howell Surgery | 4.9 km | 94% |
- Clanricarde Medical Centre (87% overall experience good)
- Grosvenor Medical Centre (86% overall experience good)
- Kingswood Surgery (84% overall experience good)
- Rusthall Medical Centre (90% overall experience good)
- Speldhurst and Greggswood Medical Group (69% overall experience good)
- St Andrews Medical Centre (78% overall experience good)
- The Lonsdale Medical Centre Partnership (86% overall experience good)
How do patients rate Waterfield House Practice?
In the 2026 GP Patient Survey, 77% of patients described their overall experience of Waterfield House Practice as good, against 77% across England. 54% found it easy to get through by phone.
How many patients are registered at Waterfield House Practice?
6,420 patients were registered in September 2026, down 0.1% on a year earlier.
What is Waterfield House Practice's CQC rating?
Good overall, published in May 2017.
How many GPs does Waterfield House Practice have?
4.4 full-time-equivalent qualified GPs (7 qualified GPs by headcount), which is 1,475 patients per GP against 2,171 across England.
Are appointments at Waterfield House Practice face to face?
58% of appointments from June 2026 to August 2026 were face to face, against 63% across England.
What is Waterfield House Practice's phone number?
01892 825488.