St Andrews Medical Centre, Tunbridge Wells: patient reviews and CQC rating
St Andrews Medical Centre is a GP practice in Tunbridge Wells with 9,808 registered patients (September 2026). In the 2026 GP Patient Survey, 78% of its patients described their overall experience as good, against 77% across England (Kent and Medway: 73%). The Care Quality Commission rates it Good overall, in a report published in February 2017. It has 4.4 full-time-equivalent qualified GPs, or 2,218 patients per GP.
Latest data: September 2026. Patient survey 2026; registered patients September 2026; appointments to August 2026.
What patients say about St Andrews Medical Centre
Its best result against England is the share who found it easy to contact the practice using the NHS App: 63%, against 54% across England. Its weakest is the share who found the reception and administrative team helpful: 76%, below the England figure of 85%. Of the 11 results in the table, 2 are above England and 1 below by more than the survey's margin of error, and 8 within it.
On overall experience it is 7th of the 9 practices in Tunbridge Wells with 50 or more responses. 61% found it easy to get through by phone (England: 57%). The overall experience result is 9 points higher than in 2025 (69%). 115 patients answered the survey (response rate 29%).
| Survey question | St Andrews Medical Centre | Kent and Medway | England |
|---|---|---|---|
| Overall experience good | 78% | 73% | 77% |
| Easy to contact by phone | 61% | 48% | 57% |
| Easy to contact via the website | 65% | 52% | 58% |
| Easy to contact via the NHS App | 63% | 50% | 54% |
| Reception team helpful | 76% | 82% | 85% |
| Last contact good | 78% | 67% | 73% |
| Wait for appointment about right | 75% | 65% | 69% |
| Listened to well | 91% | 85% | 87% |
| Treated with care and concern | 94% | 84% | 86% |
| Confidence and trust in the clinician | 99% | 91% | 93% |
| Needs met | 93% | 89% | 90% |
In the Friends and Family Test for July 2026, 85% of 96 responses rated the practice good or very good (England: 92%).
CQC's overall rating for St Andrews Medical Centre is Good, published in February 2017. All 5 key questions are rated Good.
| Key question | Rating |
|---|---|
| Safe | Good |
| Well-led | Good |
| Caring | Good |
| Responsive | Good |
| Effective | Good |
9,808 patients were registered at St Andrews Medical Centre in September 2026, almost the same as a year earlier.
17% of its patients are aged 65 or over, against 19% across England. With 4.4 full-time-equivalent qualified GPs, there are 2,218 patients per GP, close to the England figure of 2,171 and Kent and Medway's 2,419. The practice also has 0.3 nurses and 2.9 other clinical staff such as pharmacists and physiotherapists (full-time equivalent).
| Year | Qualified GPs (FTE) | All GPs incl. trainees (FTE) |
|---|---|---|
| August 2023 | 5.2 | 5.2 |
| August 2024 | 4.6 | 5.7 |
| August 2025 | 4.6 | 4.6 |
| August 2026 | 4.4 | 4.4 |
From June 2026 to August 2026 the practice recorded 5,978 appointments a month, or 610 per 1,000 registered patients (England: 510). 44% were face to face (England: 63%). 64% took place on the day they were booked and 9% more than 28 days after booking (England: 45% and 5%).
65% were with a GP rather than another member of the practice team. 2% of booked patients did not attend.
| Measure | St Andrews Medical Centre | Kent and Medway | England |
|---|---|---|---|
| Appointments per 1,000 patients a month | 610 | 457 | 510 |
| Face to face | 44% | 62% | 63% |
| Same day as booked | 64% | 41% | 45% |
| More than 28 days after booking | 9% | 7% | 5% |
| Did not attend | 2% | 5% | 4% |
Compared with England, the practice has a higher share of patients on its registers for dementia (1.2% against 0.8%). It has a lower share for heart failure (0.7% against 1.1%), coronary heart disease (2.1% against 3.0%) and COPD (1.4% against 1.9%). The practice's patients live in areas with an average deprivation score of 13.2 (England: 21.8; higher is more deprived).
Life expectancy for its patients' neighbourhoods is 84.4 years for women and 80.3 for men (England: 83.0 and 79.1).
| Condition register | Age group | Practice (2024/25) | England |
|---|---|---|---|
| Depression | 18+ yrs | 16.8% | 14.3% |
| High blood pressure | All ages | 15.1% | 15.2% |
| Diabetes | 17+ yrs | 7.0% | 7.9% |
| Asthma | 6+ yrs | 6.3% | 6.6% |
| Chronic kidney disease | 18+ yrs | 5.2% | 4.6% |
| Cancer | All ages | 4.3% | 3.8% |
| Atrial fibrillation | All ages | 2.5% | 2.2% |
| Coronary heart disease | All ages | 2.1% | 3.0% |
| Stroke and TIA | All ages | 1.9% | 1.9% |
| Osteoporosis | 50+ yrs | 1.5% | 1.2% |
| COPD | All ages | 1.4% | 1.9% |
| Dementia | All ages | 1.2% | 0.8% |
| Serious mental illness | All ages | 1.0% | 1.0% |
| Epilepsy | 18+ yrs | 0.8% | 0.8% |
| Heart failure | All ages | 0.7% | 1.1% |
| Rheumatoid arthritis | 16+ yrs | 0.6% | 0.8% |
| Learning disability | All ages | 0.6% | 0.6% |
| Palliative care | All ages | 0.6% | 0.6% |
| Peripheral arterial disease | All ages | 0.3% | 0.6% |
| Screening coverage | Period | Practice | England |
|---|---|---|---|
| Bowel cancer screening (aged 60 to 74) | 2024/25 | 77.6% | 72.9% |
| Breast cancer screening (women aged 53 to 70) | 2024/25 | 76.7% | 72.2% |
| Cervical screening (women aged 25 to 49) | 2023/24 | 78.4% | 67.5% |
| Cervical screening (women aged 50 to 64) | 2023/24 | 82.6% | 74.9% |
St Andrews Medical Centre, St Andrews Court, Pinewood Gardens, Southborough, Tunbridge Wells, TN4 0LZ. Phone: 01892 515455. Website: www.standrewsmc-southborough.nhs.uk.
| Nearby practice | Distance | Overall experience good |
|---|---|---|
| Clanricarde Medical Centre | 2.1 km | 87% |
| Grosvenor Medical Centre | 2.1 km | 86% |
| Speldhurst and Greggswood Medical Group | 2.3 km | 69% |
| The Lonsdale Medical Centre Partnership | 2.7 km | 86% |
| Kingswood Surgery | 2.9 km | 84% |
- Clanricarde Medical Centre (87% overall experience good)
- Grosvenor Medical Centre (86% overall experience good)
- Kingswood Surgery (84% overall experience good)
- Rusthall Medical Centre (90% overall experience good)
- Speldhurst and Greggswood Medical Group (69% overall experience good)
- The Lonsdale Medical Centre Partnership (86% overall experience good)
- Waterfield House Practice (77% overall experience good)
How do patients rate St Andrews Medical Centre?
In the 2026 GP Patient Survey, 78% of patients described their overall experience of St Andrews Medical Centre as good, against 77% across England. 61% found it easy to get through by phone.
How many patients are registered at St Andrews Medical Centre?
9,808 patients were registered in September 2026, down 0.5% on a year earlier.
What is St Andrews Medical Centre's CQC rating?
Good overall, published in February 2017.
How many GPs does St Andrews Medical Centre have?
4.4 full-time-equivalent qualified GPs (7 qualified GPs by headcount), which is 2,218 patients per GP against 2,171 across England.
Are appointments at St Andrews Medical Centre face to face?
44% of appointments from June 2026 to August 2026 were face to face, against 63% across England.
What is St Andrews Medical Centre's phone number?
01892 515455.