Kingswood Surgery, Tunbridge Wells: patient reviews and CQC rating
Kingswood Surgery is a GP practice in Tunbridge Wells with 11,219 registered patients (September 2026). In the 2026 GP Patient Survey, 84% of its patients described their overall experience as good, against 77% across England (Kent and Medway: 73%). The Care Quality Commission rates it Good overall, in a report published in April 2017. It has 5.2 full-time-equivalent qualified GPs, or 2,149 patients per GP.
Latest data: September 2026. Patient survey 2026; registered patients September 2026; appointments to August 2026.
What patients say about Kingswood Surgery
Its best result against England is the share who found it easy to contact the practice through its website: 68%, against 58% across England. Its weakest is the share who said the wait for their last appointment was about right: 68%, against 69% across England. Of the 11 results in the table, 1 is above England and 0 below by more than the survey's margin of error, and 10 within it.
On overall experience it is 6th of the 9 practices in Tunbridge Wells with 50 or more responses. 60% found it easy to get through by phone (England: 57%). The overall experience result is 4 points higher than in 2025 (80%). 106 patients answered the survey (response rate 25%).
| Survey question | Kingswood Surgery | Kent and Medway | England |
|---|---|---|---|
| Overall experience good | 84% | 73% | 77% |
| Easy to contact by phone | 60% | 48% | 57% |
| Easy to contact via the website | 68% | 52% | 58% |
| Easy to contact via the NHS App | 60% | 50% | 54% |
| Reception team helpful | 91% | 82% | 85% |
| Last contact good | 81% | 67% | 73% |
| Wait for appointment about right | 68% | 65% | 69% |
| Listened to well | 91% | 85% | 87% |
| Treated with care and concern | 93% | 84% | 86% |
| Confidence and trust in the clinician | 96% | 91% | 93% |
| Needs met | 92% | 89% | 90% |
In the Friends and Family Test for July 2026, 90% of 50 responses rated the practice good or very good (England: 92%).
CQC's overall rating for Kingswood Surgery is Good, published in April 2017. All 5 key questions are rated Good.
| Key question | Rating |
|---|---|
| Safe | Good |
| Well-led | Good |
| Caring | Good |
| Responsive | Good |
| Effective | Good |
11,219 patients were registered at Kingswood Surgery in September 2026, down 0.8% on a year earlier (England: down 1.1%).
21% of its patients are aged 65 or over, against 19% across England. With 5.2 full-time-equivalent qualified GPs, there are 2,149 patients per GP, close to the England figure of 2,171 and Kent and Medway's 2,419. The practice also has 3.0 nurses and 1.9 other clinical staff such as pharmacists and physiotherapists (full-time equivalent).
| Year | Qualified GPs (FTE) | All GPs incl. trainees (FTE) |
|---|---|---|
| August 2023 | 5.2 | 5.2 |
| August 2024 | 4.8 | 5.9 |
| August 2025 | 5.4 | 5.4 |
| August 2026 | 5.2 | 7.1 |
From June 2026 to August 2026 the practice recorded 5,782 appointments a month, or 515 per 1,000 registered patients (England: 510). 53% were face to face (England: 63%). 47% took place on the day they were booked and 6% more than 28 days after booking (England: 45% and 5%).
49% were with a GP rather than another member of the practice team. 3% of booked patients did not attend.
| Measure | Kingswood Surgery | Kent and Medway | England |
|---|---|---|---|
| Appointments per 1,000 patients a month | 515 | 457 | 510 |
| Face to face | 53% | 62% | 63% |
| Same day as booked | 47% | 41% | 45% |
| More than 28 days after booking | 6% | 7% | 5% |
| Did not attend | 3% | 5% | 4% |
Compared with England, the practice has a higher share of patients on its registers for a learning disability (0.9% against 0.6%), osteoporosis (1.8% against 1.2%) and cancer (5.4% against 3.8%). It has a lower share for COPD (1.1% against 1.9%), coronary heart disease (2.3% against 3.0%) and diabetes (6.2% against 7.9%). The practice's patients live in areas with an average deprivation score of 9.4 (England: 21.8; higher is more deprived).
Life expectancy for its patients' neighbourhoods is 84.4 years for women and 80.7 for men (England: 83.0 and 79.1).
| Condition register | Age group | Practice (2024/25) | England |
|---|---|---|---|
| High blood pressure | All ages | 13.8% | 15.2% |
| Depression | 18+ yrs | 12.1% | 14.3% |
| Diabetes | 17+ yrs | 6.2% | 7.9% |
| Asthma | 6+ yrs | 5.7% | 6.6% |
| Cancer | All ages | 5.4% | 3.8% |
| Chronic kidney disease | 18+ yrs | 3.8% | 4.6% |
| Atrial fibrillation | All ages | 2.7% | 2.2% |
| Coronary heart disease | All ages | 2.3% | 3.0% |
| Stroke and TIA | All ages | 1.8% | 1.9% |
| Osteoporosis | 50+ yrs | 1.8% | 1.2% |
| Serious mental illness | All ages | 1.3% | 1.0% |
| COPD | All ages | 1.1% | 1.9% |
| Epilepsy | 18+ yrs | 1.1% | 0.8% |
| Heart failure | All ages | 1.0% | 1.1% |
| Learning disability | All ages | 0.9% | 0.6% |
| Rheumatoid arthritis | 16+ yrs | 0.8% | 0.8% |
| Dementia | All ages | 0.6% | 0.8% |
| Palliative care | All ages | 0.5% | 0.6% |
| Peripheral arterial disease | All ages | 0.4% | 0.6% |
| Screening coverage | Period | Practice | England |
|---|---|---|---|
| Bowel cancer screening (aged 60 to 74) | 2024/25 | 79.8% | 72.9% |
| Breast cancer screening (women aged 53 to 70) | 2024/25 | 78.0% | 72.2% |
| Cervical screening (women aged 25 to 49) | 2023/24 | 76.3% | 67.5% |
| Cervical screening (women aged 50 to 64) | 2023/24 | 76.8% | 74.9% |
Kingswood Surgery, Kingswood Road, Tunbridge Wells, TN2 4UH. Phone: 01892 511833. Website: www.thekingswoodsurgery.nhs.uk.
| Nearby practice | Distance | Overall experience good |
|---|---|---|
| The Lonsdale Medical Centre Partnership | 1.0 km | 86% |
| Grosvenor Medical Centre | 1.0 km | 86% |
| Clanricarde Medical Centre | 1.2 km | 87% |
| Speldhurst and Greggswood Medical Group | 1.4 km | 69% |
| St Andrews Medical Centre | 2.9 km | 78% |
- Clanricarde Medical Centre (87% overall experience good)
- Grosvenor Medical Centre (86% overall experience good)
- Rusthall Medical Centre (90% overall experience good)
- Speldhurst and Greggswood Medical Group (69% overall experience good)
- St Andrews Medical Centre (78% overall experience good)
- The Lonsdale Medical Centre Partnership (86% overall experience good)
- Waterfield House Practice (77% overall experience good)
How do patients rate Kingswood Surgery?
In the 2026 GP Patient Survey, 84% of patients described their overall experience of Kingswood Surgery as good, against 77% across England. 60% found it easy to get through by phone.
How many patients are registered at Kingswood Surgery?
11,219 patients were registered in September 2026, down 0.8% on a year earlier.
What is Kingswood Surgery's CQC rating?
Good overall, published in April 2017.
How many GPs does Kingswood Surgery have?
5.2 full-time-equivalent qualified GPs (10 qualified GPs by headcount), which is 2,149 patients per GP against 2,171 across England.
Are appointments at Kingswood Surgery face to face?
53% of appointments from June 2026 to August 2026 were face to face, against 63% across England.
What is Kingswood Surgery's phone number?
01892 511833.