Speldhurst and Greggswood Medical Group, Tunbridge Wells: patient reviews and CQC rating
Speldhurst and Greggswood Medical Group is a GP practice in Tunbridge Wells with 9,514 registered patients (September 2026). In the 2026 GP Patient Survey, 69% of its patients described their overall experience as good, below the England figure of 77% (Kent and Medway: 73%). The Care Quality Commission rates it Good overall, in a report published in March 2017. It has 4.5 full-time-equivalent qualified GPs, or 2,117 patients per GP.
Latest data: September 2026. Patient survey 2026; registered patients September 2026; appointments to August 2026.
What patients say about Speldhurst and Greggswood Medical Group
Its best result against England is the share who found it easy to contact the practice through its website: 63%, against 58% across England. Its weakest is the share who described their overall experience of the practice as good: 69%, below the England figure of 77%. Of the 11 results in the table, 0 are above England and 1 below by more than the survey's margin of error, and 10 within it.
On overall experience it is 9th of the 9 practices in Tunbridge Wells with 50 or more responses. 54% found it easy to get through by phone (England: 57%). The overall experience result is 22 points lower than in 2025 (91%). 116 patients answered the survey (response rate 28%).
| Survey question | Speldhurst and Greggswood Medical Group | Kent and Medway | England |
|---|---|---|---|
| Overall experience good | 69% | 73% | 77% |
| Easy to contact by phone | 54% | 48% | 57% |
| Easy to contact via the website | 63% | 52% | 58% |
| Easy to contact via the NHS App | 52% | 50% | 54% |
| Reception team helpful | 82% | 82% | 85% |
| Last contact good | 70% | 67% | 73% |
| Wait for appointment about right | 71% | 65% | 69% |
| Listened to well | 87% | 85% | 87% |
| Treated with care and concern | 82% | 84% | 86% |
| Confidence and trust in the clinician | 92% | 91% | 93% |
| Needs met | 95% | 89% | 90% |
CQC's overall rating for Speldhurst and Greggswood Medical Group is Good, published in March 2017. All 5 key questions are rated Good.
| Key question | Rating |
|---|---|
| Safe | Good |
| Well-led | Good |
| Caring | Good |
| Responsive | Good |
| Effective | Good |
9,514 patients were registered at Speldhurst and Greggswood Medical Group in September 2026, down 1.1% on a year earlier (England: down 1.1%).
18% of its patients are aged 65 or over, against 19% across England. With 4.5 full-time-equivalent qualified GPs, there are 2,117 patients per GP, close to the England figure of 2,171 and Kent and Medway's 2,419. The practice also has 1.3 nurses and 2.4 other clinical staff such as pharmacists and physiotherapists (full-time equivalent).
| Year | Qualified GPs (FTE) | All GPs incl. trainees (FTE) |
|---|---|---|
| August 2023 | 3.7 | 4.7 |
| August 2024 | 4.3 | 6.4 |
| August 2025 | 4.5 | 4.5 |
| August 2026 | 4.5 | 6.6 |
From June 2026 to August 2026 the practice recorded 4,274 appointments a month, or 449 per 1,000 registered patients (England: 510). 81% were face to face (England: 63%). 43% took place on the day they were booked and 18% more than 28 days after booking (England: 45% and 5%).
50% were with a GP rather than another member of the practice team. 5% of booked patients did not attend.
| Measure | Speldhurst and Greggswood Medical Group | Kent and Medway | England |
|---|---|---|---|
| Appointments per 1,000 patients a month | 449 | 457 | 510 |
| Face to face | 81% | 62% | 63% |
| Same day as booked | 43% | 41% | 45% |
| More than 28 days after booking | 18% | 7% | 5% |
| Did not attend | 5% | 5% | 4% |
Compared with England, the practice has a higher share of patients on its registers for osteoporosis (3.1% against 1.2%), palliative or supportive care needs (0.8% against 0.6%) and depression (19.7% against 14.3%). The practice's patients live in areas with an average deprivation score of 15.6 (England: 21.8; higher is more deprived). Life expectancy for its patients' neighbourhoods is 83.8 years for women and 79.5 for men (England: 83.0 and 79.1).
| Condition register | Age group | Practice (2024/25) | England |
|---|---|---|---|
| Depression | 18+ yrs | 19.7% | 14.3% |
| High blood pressure | All ages | 14.4% | 15.2% |
| Diabetes | 17+ yrs | 8.1% | 7.9% |
| Asthma | 6+ yrs | 7.4% | 6.6% |
| Chronic kidney disease | 18+ yrs | 5.7% | 4.6% |
| Cancer | All ages | 5.0% | 3.8% |
| Osteoporosis | 50+ yrs | 3.1% | 1.2% |
| Coronary heart disease | All ages | 2.5% | 3.0% |
| Atrial fibrillation | All ages | 2.4% | 2.2% |
| Stroke and TIA | All ages | 1.6% | 1.9% |
| COPD | All ages | 1.6% | 1.9% |
| Serious mental illness | All ages | 1.1% | 1.0% |
| Epilepsy | 18+ yrs | 1.0% | 0.8% |
| Rheumatoid arthritis | 16+ yrs | 1.0% | 0.8% |
| Palliative care | All ages | 0.8% | 0.6% |
| Heart failure | All ages | 0.8% | 1.1% |
| Learning disability | All ages | 0.8% | 0.6% |
| Dementia | All ages | 0.6% | 0.8% |
| Peripheral arterial disease | All ages | 0.4% | 0.6% |
| Screening coverage | Period | Practice | England |
|---|---|---|---|
| Bowel cancer screening (aged 60 to 74) | 2024/25 | 78.1% | 72.9% |
| Breast cancer screening (women aged 53 to 70) | 2024/25 | 73.8% | 72.2% |
| Cervical screening (women aged 25 to 49) | 2023/24 | 72.6% | 67.5% |
| Cervical screening (women aged 50 to 64) | 2023/24 | 75.8% | 74.9% |
Speldhurst and Greggswood Medical Group, The Medical Centre, Greggs Wood Road, Tunbridge Wells, TN2 3JL. Phone: 01892 541444.
| Nearby practice | Distance | Overall experience good |
|---|---|---|
| Kingswood Surgery | 1.4 km | 84% |
| Grosvenor Medical Centre | 1.6 km | 86% |
| Clanricarde Medical Centre | 1.8 km | 87% |
| The Lonsdale Medical Centre Partnership | 2.1 km | 86% |
| St Andrews Medical Centre | 2.3 km | 78% |
- Clanricarde Medical Centre (87% overall experience good)
- Grosvenor Medical Centre (86% overall experience good)
- Kingswood Surgery (84% overall experience good)
- Rusthall Medical Centre (90% overall experience good)
- St Andrews Medical Centre (78% overall experience good)
- The Lonsdale Medical Centre Partnership (86% overall experience good)
- Waterfield House Practice (77% overall experience good)
How do patients rate Speldhurst and Greggswood Medical Group?
In the 2026 GP Patient Survey, 69% of patients described their overall experience of Speldhurst and Greggswood Medical Group as good, below the England figure of 77%. 54% found it easy to get through by phone.
How many patients are registered at Speldhurst and Greggswood Medical Group?
9,514 patients were registered in September 2026, down 1.1% on a year earlier.
What is Speldhurst and Greggswood Medical Group's CQC rating?
Good overall, published in March 2017.
How many GPs does Speldhurst and Greggswood Medical Group have?
4.5 full-time-equivalent qualified GPs (7 qualified GPs by headcount), which is 2,117 patients per GP against 2,171 across England.
Are appointments at Speldhurst and Greggswood Medical Group face to face?
81% of appointments from June 2026 to August 2026 were face to face, against 63% across England.
What is Speldhurst and Greggswood Medical Group's phone number?
01892 541444.