Grosvenor Medical Centre, Tunbridge Wells: patient reviews and CQC rating
Grosvenor Medical Centre is a GP practice in Tunbridge Wells with 13,935 registered patients (September 2026). In the 2026 GP Patient Survey, 86% of its patients described their overall experience as good, above the England figure of 77% (Kent and Medway: 73%). The Care Quality Commission rates it Good overall, in a report published in July 2017. It has 6.6 full-time-equivalent qualified GPs, or 2,099 patients per GP.
Latest data: September 2026. Patient survey 2026; registered patients September 2026; appointments to August 2026.
What patients say about Grosvenor Medical Centre
Its best result against England is the share who described their last contact with the practice as good: 84%, above the England figure of 73%. Its result closest to England is the share who said their needs were met at their last appointment: 92%, against 90% across England. Of the 11 results in the table, 5 are above England and 0 below by more than the survey's margin of error, and 6 within it.
On overall experience it is 4th of the 9 practices in Tunbridge Wells with 50 or more responses. 62% found it easy to get through by phone (England: 57%). The overall experience result is 11 points higher than in 2025 (75%). 106 patients answered the survey (response rate 27%).
| Survey question | Grosvenor Medical Centre | Kent and Medway | England |
|---|---|---|---|
| Overall experience good | 86% | 73% | 77% |
| Easy to contact by phone | 62% | 48% | 57% |
| Easy to contact via the website | 65% | 52% | 58% |
| Easy to contact via the NHS App | 60% | 50% | 54% |
| Reception team helpful | 86% | 82% | 85% |
| Last contact good | 84% | 67% | 73% |
| Wait for appointment about right | 79% | 65% | 69% |
| Listened to well | 95% | 85% | 87% |
| Treated with care and concern | 94% | 84% | 86% |
| Confidence and trust in the clinician | 98% | 91% | 93% |
| Needs met | 92% | 89% | 90% |
In the Friends and Family Test for July 2026, 91% of 82 responses rated the practice good or very good (England: 92%).
CQC's overall rating for Grosvenor Medical Centre is Good, published in July 2017. All 5 key questions are rated Good. It held the same rating in the report before (January 2017).
| Key question | Rating |
|---|---|
| Safe | Good |
| Well-led | Good |
| Caring | Good |
| Responsive | Good |
| Effective | Good |
13,935 patients were registered at Grosvenor Medical Centre in September 2026, down 2.5% on a year earlier (England: down 1.1%).
17% of its patients are aged 65 or over, against 19% across England. With 6.6 full-time-equivalent qualified GPs, there are 2,099 patients per GP, close to the England figure of 2,171 and Kent and Medway's 2,419. The practice also has 2.9 nurses and 1.0 other clinical staff such as pharmacists and physiotherapists (full-time equivalent).
| Year | Qualified GPs (FTE) | All GPs incl. trainees (FTE) |
|---|---|---|
| August 2023 | 7.3 | 8.4 |
| August 2024 | 8.0 | 9.7 |
| August 2025 | 7.0 | 7.8 |
| August 2026 | 6.6 | 7.7 |
From June 2026 to August 2026 the practice recorded 5,194 appointments a month, or 373 per 1,000 registered patients (England: 510). 67% were face to face (England: 63%). 41% took place on the day they were booked and 6% more than 28 days after booking (England: 45% and 5%).
45% were with a GP rather than another member of the practice team. 5% of booked patients did not attend.
| Measure | Grosvenor Medical Centre | Kent and Medway | England |
|---|---|---|---|
| Appointments per 1,000 patients a month | 373 | 457 | 510 |
| Face to face | 67% | 62% | 63% |
| Same day as booked | 41% | 41% | 45% |
| More than 28 days after booking | 6% | 7% | 5% |
| Did not attend | 5% | 5% | 4% |
Compared with England, the practice has a lower share of patients for palliative or supportive care needs (0.4% against 0.6%), epilepsy (0.5% against 0.8%) and COPD (1.3% against 1.9%). The practice's patients live in areas with an average deprivation score of 12.5 (England: 21.8; higher is more deprived). Life expectancy for its patients' neighbourhoods is 84.6 years for women and 80.9 for men (England: 83.0 and 79.1).
| Condition register | Age group | Practice (2024/25) | England |
|---|---|---|---|
| Depression | 18+ yrs | 15.1% | 14.3% |
| High blood pressure | All ages | 12.8% | 15.2% |
| Diabetes | 17+ yrs | 6.4% | 7.9% |
| Asthma | 6+ yrs | 5.7% | 6.6% |
| Chronic kidney disease | 18+ yrs | 4.3% | 4.6% |
| Cancer | All ages | 4.0% | 3.8% |
| Coronary heart disease | All ages | 2.3% | 3.0% |
| Atrial fibrillation | All ages | 2.2% | 2.2% |
| Stroke and TIA | All ages | 1.9% | 1.9% |
| Osteoporosis | 50+ yrs | 1.5% | 1.2% |
| COPD | All ages | 1.3% | 1.9% |
| Serious mental illness | All ages | 1.0% | 1.0% |
| Heart failure | All ages | 0.8% | 1.1% |
| Dementia | All ages | 0.7% | 0.8% |
| Rheumatoid arthritis | 16+ yrs | 0.6% | 0.8% |
| Epilepsy | 18+ yrs | 0.5% | 0.8% |
| Learning disability | All ages | 0.5% | 0.6% |
| Peripheral arterial disease | All ages | 0.5% | 0.6% |
| Palliative care | All ages | 0.4% | 0.6% |
| Screening coverage | Period | Practice | England |
|---|---|---|---|
| Bowel cancer screening (aged 60 to 74) | 2024/25 | 72.3% | 72.9% |
| Breast cancer screening (women aged 53 to 70) | 2024/25 | 72.1% | 72.2% |
| Cervical screening (women aged 25 to 49) | 2023/24 | 61.4% | 67.5% |
| Cervical screening (women aged 50 to 64) | 2023/24 | 71.5% | 74.9% |
Grosvenor Medical Centre, 23 Upper Grosvenor Road, Tunbridge Wells, TN1 2DX. Phone: 01892 544777. Website: www.grosvenormedicalcentre.co.uk.
| Nearby practice | Distance | Overall experience good |
|---|---|---|
| Clanricarde Medical Centre | 0.2 km | 87% |
| The Lonsdale Medical Centre Partnership | 0.7 km | 86% |
| Kingswood Surgery | 1.0 km | 84% |
| Speldhurst and Greggswood Medical Group | 1.6 km | 69% |
| St Andrews Medical Centre | 2.1 km | 78% |
- Clanricarde Medical Centre (87% overall experience good)
- Kingswood Surgery (84% overall experience good)
- Rusthall Medical Centre (90% overall experience good)
- Speldhurst and Greggswood Medical Group (69% overall experience good)
- St Andrews Medical Centre (78% overall experience good)
- The Lonsdale Medical Centre Partnership (86% overall experience good)
- Waterfield House Practice (77% overall experience good)
How do patients rate Grosvenor Medical Centre?
In the 2026 GP Patient Survey, 86% of patients described their overall experience of Grosvenor Medical Centre as good, above the England figure of 77%. 62% found it easy to get through by phone.
How many patients are registered at Grosvenor Medical Centre?
13,935 patients were registered in September 2026, down 2.5% on a year earlier.
What is Grosvenor Medical Centre's CQC rating?
Good overall, published in July 2017.
How many GPs does Grosvenor Medical Centre have?
6.6 full-time-equivalent qualified GPs (9 qualified GPs by headcount), which is 2,099 patients per GP against 2,171 across England.
Are appointments at Grosvenor Medical Centre face to face?
67% of appointments from June 2026 to August 2026 were face to face, against 63% across England.
What is Grosvenor Medical Centre's phone number?
01892 544777.