Tunbridge Wells PCN: primary care network practices and patient survey
Tunbridge Wells PCN is a primary care network of 8 GP practices with 84,574 registered patients (September 2026). In the 2026 GP Patient Survey, 83% of its patients described their overall experience as good, above the England figure of 77%. Its practices have 2,029 patients per qualified GP (England: 2,171).
Latest data: September 2026. Registered patients September 2026; GP Patient Survey 2026.
Across the 8 practices in Tunbridge Wells PCN with survey results, the share of patients describing their overall experience as good ranges from 69% at Speldhurst and Greggswood Medical Group to 90% at Rusthall Medical Centre, with a median of 85% (England: 77%). 4 are above England and 1 below by more than the survey's margin of error. The Lonsdale Medical Centre Partnership has the highest share finding it easy to get through by phone (67%, England 57%).
| Practice | Registered patients | Overall experience good | Easy to contact by phone | CQC rating | Patients per GP |
|---|---|---|---|---|---|
| Rusthall Medical Centre | 6,823 | 90% | 61% | Good | 2,159 |
| Clanricarde Medical Centre | 18,790 | 87% | 41% | Good | 2,139 |
| Grosvenor Medical Centre | 13,935 | 86% | 62% | Good | 2,099 |
| The Lonsdale Medical Centre Partnership | 8,065 | 86% | 67% | Good | 1,748 |
| Kingswood Surgery | 11,219 | 84% | 60% | Good | 2,149 |
| St Andrews Medical Centre | 9,808 | 78% | 61% | Good | 2,218 |
| Waterfield House Practice | 6,420 | 77% | 54% | Good | 1,475 |
| Speldhurst and Greggswood Medical Group | 9,514 | 69% | 54% | Good | 2,117 |
Results for the network as a whole, from 883 responses, against Kent and Medway and England.
| Survey question | Tunbridge Wells PCN | Kent and Medway | England |
|---|---|---|---|
| Overall experience good | 83% | 73% | 77% |
| Easy to contact by phone | 55% | 48% | 57% |
| Easy to contact via the website | 64% | 52% | 58% |
| Easy to contact via the NHS App | 58% | 50% | 54% |
| Reception team helpful | 86% | 82% | 85% |
| Last contact good | 81% | 67% | 73% |
| Wait for appointment about right | 79% | 65% | 69% |
| Listened to well | 93% | 85% | 87% |
| Treated with care and concern | 92% | 84% | 86% |
| Confidence and trust in the clinician | 96% | 91% | 93% |
| Needs met | 94% | 89% | 90% |
There are 2,029 registered patients per full-time-equivalent qualified GP in Tunbridge Wells PCN, close to England's 2,171 and Kent and Medway's 2,419. Practices recorded 431 appointments a month per 1,000 patients (England: 510), 66% of them face to face. 45% of appointments took place on the day they were booked (England: 45%).
19% of registered patients are aged 65 or over (England: 19%). Lists shrank by 1.0% over the year (England: shrank 1.1%).
| Measure | Tunbridge Wells PCN | Kent and Medway | England |
|---|---|---|---|
| Patients per qualified GP | 2,029 | 2,419 | 2,171 |
| Appointments per 1,000 patients a month | 431 | 457 | 510 |
| Face-to-face appointments | 66% | 62% | 63% |
| Same day as booked | 45% | 41% | 45% |
| Did not attend | 4% | 5% | 4% |
| Patients aged 65 or over | 19% | 20% | 19% |
Relative to England, the register furthest above England's rate at practices in Tunbridge Wells PCN is osteoporosis (2.0% against 1.2%), and the furthest below is copd (1.5% against 1.9%).
| Condition register | Age group | Tunbridge Wells PCN (2024/25) | England | Patients on register |
|---|---|---|---|---|
| Depression | 18+ yrs | 16.7% | 14.3% | 11,211 |
| High blood pressure | All ages | 14.2% | 15.2% | 12,108 |
| Diabetes | 17+ yrs | 6.9% | 7.9% | 4,701 |
| Asthma | 6+ yrs | 6.1% | 6.6% | 4,942 |
| Chronic kidney disease | 18+ yrs | 4.7% | 4.6% | 3,126 |
| Cancer | All ages | 4.6% | 3.8% | 3,975 |
| Atrial fibrillation | All ages | 2.4% | 2.2% | 2,060 |
| Coronary heart disease | All ages | 2.3% | 3.0% | 1,976 |
| Osteoporosis | 50+ yrs | 2.0% | 1.2% | 658 |
| Stroke and TIA | All ages | 1.9% | 1.9% | 1,651 |
| COPD | All ages | 1.5% | 1.9% | 1,249 |
| Serious mental illness | All ages | 1.1% | 1.0% | 941 |
| Dementia | All ages | 1.0% | 0.8% | 873 |
| Heart failure | All ages | 0.9% | 1.1% | 811 |
| Epilepsy | 18+ yrs | 0.8% | 0.8% | 558 |
| Rheumatoid arthritis | 16+ yrs | 0.8% | 0.8% | 537 |
| Palliative care | All ages | 0.7% | 0.6% | 605 |
| Learning disability | All ages | 0.6% | 0.6% | 519 |
| Peripheral arterial disease | All ages | 0.4% | 0.6% | 374 |
- Dartford Model PCN (3 practices)
- Dover Town PCN (3 practices)
- Folkestone Hythe & Rural PCN (7 practices)
- Gillingham South PCN (4 practices)
- Sevenoaks PCN (8 practices)
- The Marsh PCN (3 practices)
- Tonbridge PCN (5 practices)
- Weald PCN (8 practices)
Which practices are in Tunbridge Wells PCN?
Clanricarde Medical Centre, Grosvenor Medical Centre, Kingswood Surgery, Rusthall Medical Centre, Speldhurst and Greggswood Medical Group, St Andrews Medical Centre, The Lonsdale Medical Centre Partnership and Waterfield House Practice.
How do patients rate Tunbridge Wells PCN?
83% described their overall experience as good in the 2026 GP Patient Survey, above the England figure of 77%.
How many patients does Tunbridge Wells PCN cover?
84,574 registered patients across 8 practices in September 2026.
How many patients per GP does Tunbridge Wells PCN have?
2,029 per full-time-equivalent qualified GP, against 2,171 across England.