The Lonsdale Medical Centre Partnership, Tunbridge Wells: patient reviews and CQC rating
The Lonsdale Medical Centre Partnership is a GP practice in Tunbridge Wells with 8,065 registered patients (September 2026). In the 2026 GP Patient Survey, 86% of its patients described their overall experience as good, above the England figure of 77% (Kent and Medway: 73%). The Care Quality Commission rates it Good overall, in a report published in February 2017. It has 4.6 full-time-equivalent qualified GPs, or 1,748 patients per GP.
Latest data: September 2026. Patient survey 2026; registered patients September 2026; appointments to August 2026.
What patients say about The Lonsdale Medical Centre Partnership
Its best result against England is the share who described their last contact with the practice as good: 87%, above the England figure of 73%. Its result closest to England is the share who had confidence and trust in the healthcare professional they saw: 97%, against 93% across England. Of the 11 results in the table, 7 are above England and 0 below by more than the survey's margin of error, and 4 within it.
On overall experience it is 5th of the 9 practices in Tunbridge Wells with 50 or more responses. 67% found it easy to get through by phone (England: 57%). The overall experience result is 18 points higher than in 2025 (68%). 104 patients answered the survey (response rate 25%).
| Survey question | The Lonsdale Medical Centre Partnership | Kent and Medway | England |
|---|---|---|---|
| Overall experience good | 86% | 73% | 77% |
| Easy to contact by phone | 67% | 48% | 57% |
| Easy to contact via the website | 66% | 52% | 58% |
| Easy to contact via the NHS App | 65% | 50% | 54% |
| Reception team helpful | 94% | 82% | 85% |
| Last contact good | 87% | 67% | 73% |
| Wait for appointment about right | 81% | 65% | 69% |
| Listened to well | 97% | 85% | 87% |
| Treated with care and concern | 93% | 84% | 86% |
| Confidence and trust in the clinician | 97% | 91% | 93% |
| Needs met | 97% | 89% | 90% |
In the Friends and Family Test for July 2026, 95% of 99 responses rated the practice good or very good (England: 92%).
CQC's overall rating for The Lonsdale Medical Centre Partnership is Good, published in February 2017. All 5 key questions are rated Good.
| Key question | Rating |
|---|---|
| Safe | Good |
| Well-led | Good |
| Caring | Good |
| Responsive | Good |
| Effective | Good |
8,065 patients were registered at The Lonsdale Medical Centre Partnership in September 2026, up 3.9% on a year earlier (England: down 1.1%).
20% of its patients are aged 65 or over, against 19% across England. With 4.6 full-time-equivalent qualified GPs, there are 1,748 patients per GP, fewer than the England figure of 2,171 and Kent and Medway's 2,419. The practice also has 3.8 nurses (full-time equivalent).
| Year | Qualified GPs (FTE) | All GPs incl. trainees (FTE) |
|---|---|---|
| August 2023 | 4.7 | 4.7 |
| August 2024 | 4.7 | 4.7 |
| August 2025 | 4.6 | 4.6 |
| August 2026 | 4.6 | 4.6 |
From June 2026 to August 2026 the practice recorded 2,576 appointments a month, or 319 per 1,000 registered patients (England: 510). 73% were face to face (England: 63%). 38% took place on the day they were booked and 12% more than 28 days after booking (England: 45% and 5%).
53% were with a GP rather than another member of the practice team. 4% of booked patients did not attend.
| Measure | The Lonsdale Medical Centre Partnership | Kent and Medway | England |
|---|---|---|---|
| Appointments per 1,000 patients a month | 319 | 457 | 510 |
| Face to face | 73% | 62% | 63% |
| Same day as booked | 38% | 41% | 45% |
| More than 28 days after booking | 12% | 7% | 5% |
| Did not attend | 4% | 5% | 4% |
Compared with England, the practice has a higher share of patients on its registers for palliative or supportive care needs (2.6% against 0.6%), dementia (3.4% against 0.8%) and osteoporosis (2.6% against 1.2%). It has a lower share for a learning disability (0.2% against 0.6%), COPD (1.2% against 1.9%) and diabetes (5.8% against 7.9%). The practice's patients live in areas with an average deprivation score of 10.5 (England: 21.8; higher is more deprived).
Life expectancy for its patients' neighbourhoods is 84.7 years for women and 81.4 for men (England: 83.0 and 79.1).
| Condition register | Age group | Practice (2024/25) | England |
|---|---|---|---|
| Depression | 18+ yrs | 15.1% | 14.3% |
| High blood pressure | All ages | 12.4% | 15.2% |
| Asthma | 6+ yrs | 6.1% | 6.6% |
| Diabetes | 17+ yrs | 5.8% | 7.9% |
| Chronic kidney disease | 18+ yrs | 5.7% | 4.6% |
| Cancer | All ages | 4.6% | 3.8% |
| Dementia | All ages | 3.4% | 0.8% |
| Atrial fibrillation | All ages | 2.9% | 2.2% |
| Osteoporosis | 50+ yrs | 2.6% | 1.2% |
| Palliative care | All ages | 2.6% | 0.6% |
| Stroke and TIA | All ages | 2.5% | 1.9% |
| Coronary heart disease | All ages | 2.3% | 3.0% |
| Serious mental illness | All ages | 1.4% | 1.0% |
| COPD | All ages | 1.2% | 1.9% |
| Heart failure | All ages | 1.1% | 1.1% |
| Epilepsy | 18+ yrs | 0.8% | 0.8% |
| Rheumatoid arthritis | 16+ yrs | 0.8% | 0.8% |
| Peripheral arterial disease | All ages | 0.4% | 0.6% |
| Learning disability | All ages | 0.2% | 0.6% |
| Screening coverage | Period | Practice | England |
|---|---|---|---|
| Bowel cancer screening (aged 60 to 74) | 2024/25 | 71.6% | 72.9% |
| Breast cancer screening (women aged 53 to 70) | 2024/25 | 69.4% | 72.2% |
| Cervical screening (women aged 25 to 49) | 2023/24 | 70.8% | 67.5% |
| Cervical screening (women aged 50 to 64) | 2023/24 | 74.6% | 74.9% |
The Lonsdale Medical Centre Partnership, 1 Clanricarde Gardens, Tunbridge Wells, TN1 1PE. Phone: 01892 530329. Website: www.lonsdalemedicalcentre-kent.nhs.uk.
| Nearby practice | Distance | Overall experience good |
|---|---|---|
| Grosvenor Medical Centre | 0.7 km | 86% |
| Clanricarde Medical Centre | 0.7 km | 87% |
| Kingswood Surgery | 1.0 km | 84% |
| Speldhurst and Greggswood Medical Group | 2.1 km | 69% |
| Rusthall Medical Centre | 2.6 km | 90% |
- Clanricarde Medical Centre (87% overall experience good)
- Grosvenor Medical Centre (86% overall experience good)
- Kingswood Surgery (84% overall experience good)
- Rusthall Medical Centre (90% overall experience good)
- Speldhurst and Greggswood Medical Group (69% overall experience good)
- St Andrews Medical Centre (78% overall experience good)
- Waterfield House Practice (77% overall experience good)
How do patients rate The Lonsdale Medical Centre Partnership?
In the 2026 GP Patient Survey, 86% of patients described their overall experience of The Lonsdale Medical Centre Partnership as good, above the England figure of 77%. 67% found it easy to get through by phone.
How many patients are registered at The Lonsdale Medical Centre Partnership?
8,065 patients were registered in September 2026, up 3.9% on a year earlier.
What is The Lonsdale Medical Centre Partnership's CQC rating?
Good overall, published in February 2017.
How many GPs does The Lonsdale Medical Centre Partnership have?
4.6 full-time-equivalent qualified GPs (8 qualified GPs by headcount), which is 1,748 patients per GP against 2,171 across England.
Are appointments at The Lonsdale Medical Centre Partnership face to face?
73% of appointments from June 2026 to August 2026 were face to face, against 63% across England.
What is The Lonsdale Medical Centre Partnership's phone number?
01892 530329.