Lamberhurst Surgery, Tunbridge Wells: patient reviews and CQC rating
Lamberhurst Surgery is a GP practice in Tunbridge Wells with 3,905 registered patients (September 2026). In the 2026 GP Patient Survey, 94% of its patients described their overall experience as good, above the England figure of 77% (Kent and Medway: 73%). The Care Quality Commission rates it Good overall, in a report published in November 2018. It has 2.1 full-time-equivalent qualified GPs, or 1,836 patients per GP.
Latest data: September 2026. Patient survey 2026; registered patients September 2026; appointments to August 2026.
What patients say about Lamberhurst Surgery
Its best result against England is the share who found it easy to get through to the practice by phone: 78%, above the England figure of 57%. Its weakest is the share who said the wait for their last appointment was about right: 55%, below the England figure of 69%. Of the 11 results in the table, 10 are above England and 1 below by more than the survey's margin of error.
On overall experience it is 1st of the 9 practices in Tunbridge Wells with 50 or more responses. 78% found it easy to get through by phone (England: 57%). The overall experience result is 4 points higher than in 2025 (90%). 119 patients answered the survey (response rate 38%).
| Survey question | Lamberhurst Surgery | Kent and Medway | England |
|---|---|---|---|
| Overall experience good | 94% | 73% | 77% |
| Easy to contact by phone | 78% | 48% | 57% |
| Easy to contact via the website | 73% | 52% | 58% |
| Easy to contact via the NHS App | 70% | 50% | 54% |
| Reception team helpful | 96% | 82% | 85% |
| Last contact good | 86% | 67% | 73% |
| Wait for appointment about right | 55% | 65% | 69% |
| Listened to well | 96% | 85% | 87% |
| Treated with care and concern | 96% | 84% | 86% |
| Confidence and trust in the clinician | 99% | 91% | 93% |
| Needs met | 99% | 89% | 90% |
CQC's overall rating for Lamberhurst Surgery is Good, published in November 2018. All 5 key questions are rated Good.
| Key question | Rating |
|---|---|
| Safe | Good |
| Well-led | Good |
| Caring | Good |
| Responsive | Good |
| Effective | Good |
3,905 patients were registered at Lamberhurst Surgery in September 2026, up 3.7% on a year earlier (England: down 1.1%).
26% of its patients are aged 65 or over, against 19% across England. With 2.1 full-time-equivalent qualified GPs, there are 1,836 patients per GP, fewer than the England figure of 2,171 and Kent and Medway's 2,419. The practice also has 0.7 nurses and 1.2 other clinical staff such as pharmacists and physiotherapists (full-time equivalent).
| Year | Qualified GPs (FTE) | All GPs incl. trainees (FTE) |
|---|---|---|
| August 2023 | 2.6 | 2.6 |
| August 2024 | 2.6 | 2.6 |
| August 2025 | 1.8 | 1.8 |
| August 2026 | 2.1 | 2.1 |
From June 2026 to August 2026 the practice recorded 1,947 appointments a month, or 499 per 1,000 registered patients (England: 510). 72% were face to face (England: 63%). 51% took place on the day they were booked and 4% more than 28 days after booking (England: 45% and 5%).
60% were with a GP rather than another member of the practice team. 5% of booked patients did not attend.
| Measure | Lamberhurst Surgery | Kent and Medway | England |
|---|---|---|---|
| Appointments per 1,000 patients a month | 499 | 457 | 510 |
| Face to face | 72% | 62% | 63% |
| Same day as booked | 51% | 41% | 45% |
| More than 28 days after booking | 4% | 7% | 5% |
| Did not attend | 5% | 5% | 4% |
Compared with England, the practice has a higher share of patients on its registers for cancer (6.0% against 3.8%). It has a lower share for palliative or supportive care needs (0.1% against 0.6%), COPD (0.9% against 1.9%) and diabetes (5.9% against 7.9%). The practice's patients live in areas with an average deprivation score of 15.2 (England: 21.8; higher is more deprived).
Life expectancy for its patients' neighbourhoods is 86.7 years for women and 83.9 for men (England: 83.0 and 79.1).
| Condition register | Age group | Practice (2024/25) | England |
|---|---|---|---|
| High blood pressure | All ages | 16.5% | 15.2% |
| Depression | 18+ yrs | 13.8% | 14.3% |
| Asthma | 6+ yrs | 6.3% | 6.6% |
| Cancer | All ages | 6.0% | 3.8% |
| Diabetes | 17+ yrs | 5.9% | 7.9% |
| Chronic kidney disease | 18+ yrs | 5.5% | 4.6% |
| Coronary heart disease | All ages | 2.9% | 3.0% |
| Atrial fibrillation | All ages | 2.8% | 2.2% |
| Stroke and TIA | All ages | 1.8% | 1.9% |
| COPD | All ages | 0.9% | 1.9% |
| Heart failure | All ages | 0.9% | 1.1% |
| Rheumatoid arthritis | 16+ yrs | 0.8% | 0.8% |
| Osteoporosis | 50+ yrs | 0.8% | 1.2% |
| Epilepsy | 18+ yrs | 0.6% | 0.8% |
| Serious mental illness | All ages | 0.5% | 1.0% |
| Dementia | All ages | 0.5% | 0.8% |
| Peripheral arterial disease | All ages | 0.5% | 0.6% |
| Learning disability | All ages | 0.4% | 0.6% |
| Palliative care | All ages | 0.1% | 0.6% |
| Screening coverage | Period | Practice | England |
|---|---|---|---|
| Bowel cancer screening (aged 60 to 74) | 2024/25 | 81.1% | 72.9% |
| Breast cancer screening (women aged 53 to 70) | 2024/25 | 77.2% | 72.2% |
| Cervical screening (women aged 25 to 49) | 2023/24 | 79.5% | 67.5% |
| Cervical screening (women aged 50 to 64) | 2023/24 | 81.8% | 74.9% |
Lamberhurst Surgery, Lamberhurst Down, Lamberhurst, Tunbridge Wells, TN3 8EX. Phone: 01892 890800.
| Nearby practice | Distance | Overall experience good |
|---|---|---|
| Wadhurst Medical Group | 4.9 km | 66% |
| Old Parsonage Surgery | 5.4 km | 97% |
| Howell Surgery | 6.3 km | 94% |
| Waterfield House Practice | 7.2 km | 77% |
| Kingswood Surgery | 8.8 km | 84% |
- Howell Surgery (94% overall experience good)
- Marden Medical Centre (94% overall experience good)
- Old Parsonage Surgery (97% overall experience good)
- Old School Surgery (69% overall experience good)
- Orchard End Surgery (97% overall experience good)
- Weald View Medical Practice - Hawkhurst (79% overall experience good)
- Yalding Surgery (75% overall experience good)
How do patients rate Lamberhurst Surgery?
In the 2026 GP Patient Survey, 94% of patients described their overall experience of Lamberhurst Surgery as good, above the England figure of 77%. 78% found it easy to get through by phone.
How many patients are registered at Lamberhurst Surgery?
3,905 patients were registered in September 2026, up 3.7% on a year earlier.
What is Lamberhurst Surgery's CQC rating?
Good overall, published in November 2018.
How many GPs does Lamberhurst Surgery have?
2.1 full-time-equivalent qualified GPs (6 qualified GPs by headcount), which is 1,836 patients per GP against 2,171 across England.
Are appointments at Lamberhurst Surgery face to face?
72% of appointments from June 2026 to August 2026 were face to face, against 63% across England.
What is Lamberhurst Surgery's phone number?
01892 890800.