Old Parsonage Surgery, Cranbrook: patient reviews and CQC rating
Old Parsonage Surgery is a GP practice in Cranbrook with 3,919 registered patients (September 2026). In the 2026 GP Patient Survey, 97% of its patients described their overall experience as good, above the England figure of 77% (Kent and Medway: 73%). It has 1.4 full-time-equivalent qualified GPs, or 2,747 patients per GP.
Latest data: September 2026. Patient survey 2026; registered patients September 2026; appointments to August 2026.
What patients say about Old Parsonage Surgery
Its best result against England is the share who found it easy to get through to the practice by phone: 87%, above the England figure of 57%. Its weakest is the share who found it easy to contact the practice through its website: 56%, against 58% across England. Of the 11 results in the table, 8 are above England and 0 below by more than the survey's margin of error, and 3 within it.
On overall experience it is 2nd of the 4 practices in Cranbrook with 50 or more responses. 87% found it easy to get through by phone (England: 57%). The overall experience result is 4 points higher than in 2025 (93%). 109 patients answered the survey (response rate 35%).
| Survey question | Old Parsonage Surgery | Kent and Medway | England |
|---|---|---|---|
| Overall experience good | 97% | 73% | 77% |
| Easy to contact by phone | 87% | 48% | 57% |
| Easy to contact via the website | 56% | 52% | 58% |
| Easy to contact via the NHS App | 65% | 50% | 54% |
| Reception team helpful | 94% | 82% | 85% |
| Last contact good | 88% | 67% | 73% |
| Wait for appointment about right | 77% | 65% | 69% |
| Listened to well | 96% | 85% | 87% |
| Treated with care and concern | 95% | 84% | 86% |
| Confidence and trust in the clinician | 98% | 91% | 93% |
| Needs met | 99% | 89% | 90% |
In the Friends and Family Test for July 2026, 98% of 50 responses rated the practice good or very good (England: 92%).
3,919 patients were registered at Old Parsonage Surgery in September 2026, up 1.1% on a year earlier (England: down 1.1%).
22% of its patients are aged 65 or over, against 19% across England. With 1.4 full-time-equivalent qualified GPs, there are 2,747 patients per GP, more than the England figure of 2,171 and Kent and Medway's 2,419. The practice also has 0.8 nurses and 1.0 other clinical staff such as pharmacists and physiotherapists (full-time equivalent).
| Year | Qualified GPs (FTE) | All GPs incl. trainees (FTE) |
|---|---|---|
| August 2023 | 1.4 | 1.4 |
| August 2024 | 1.4 | 1.4 |
| August 2025 | 1.4 | 1.4 |
| August 2026 | 1.4 | 1.4 |
From June 2026 to August 2026 the practice recorded 1,846 appointments a month, or 471 per 1,000 registered patients (England: 510). 75% were face to face (England: 63%). 35% took place on the day they were booked and 4% more than 28 days after booking (England: 45% and 5%).
59% were with a GP rather than another member of the practice team. 3% of booked patients did not attend.
| Measure | Old Parsonage Surgery | Kent and Medway | England |
|---|---|---|---|
| Appointments per 1,000 patients a month | 471 | 457 | 510 |
| Face to face | 75% | 62% | 63% |
| Same day as booked | 35% | 41% | 45% |
| More than 28 days after booking | 4% | 7% | 5% |
| Did not attend | 3% | 5% | 4% |
Compared with England, the practice has a higher share of patients on its registers for cancer (5.3% against 3.8%). It has a lower share for osteoporosis (0.2% against 1.2%), dementia (0.3% against 0.8%) and coronary heart disease (1.9% against 3.0%). The practice's patients live in areas with an average deprivation score of 18.4 (England: 21.8; higher is more deprived).
Life expectancy for its patients' neighbourhoods is 86.2 years for women and 83.7 for men (England: 83.0 and 79.1).
| Condition register | Age group | Practice (2024/25) | England |
|---|---|---|---|
| High blood pressure | All ages | 14.3% | 15.2% |
| Depression | 18+ yrs | 13.9% | 14.3% |
| Diabetes | 17+ yrs | 6.4% | 7.9% |
| Asthma | 6+ yrs | 6.1% | 6.6% |
| Cancer | All ages | 5.3% | 3.8% |
| Chronic kidney disease | 18+ yrs | 4.5% | 4.6% |
| Atrial fibrillation | All ages | 2.9% | 2.2% |
| Coronary heart disease | All ages | 1.9% | 3.0% |
| COPD | All ages | 1.9% | 1.9% |
| Stroke and TIA | All ages | 1.8% | 1.9% |
| Rheumatoid arthritis | 16+ yrs | 0.9% | 0.8% |
| Serious mental illness | All ages | 0.9% | 1.0% |
| Heart failure | All ages | 0.8% | 1.1% |
| Epilepsy | 18+ yrs | 0.6% | 0.8% |
| Peripheral arterial disease | All ages | 0.4% | 0.6% |
| Learning disability | All ages | 0.3% | 0.6% |
| Dementia | All ages | 0.3% | 0.8% |
| Osteoporosis | 50+ yrs | 0.2% | 1.2% |
| Palliative care | All ages | 0.2% | 0.6% |
| Screening coverage | Period | Practice | England |
|---|---|---|---|
| Bowel cancer screening (aged 60 to 74) | 2024/25 | 77.8% | 72.9% |
| Breast cancer screening (women aged 53 to 70) | 2024/25 | 79.1% | 72.2% |
| Cervical screening (women aged 25 to 49) | 2023/24 | 76.0% | 67.5% |
| Cervical screening (women aged 50 to 64) | 2023/24 | 85.6% | 74.9% |
Old Parsonage Surgery, Back Lane, Goudhurst, Cranbrook, TN17 1AN. Phone: 01580 211241. Website: www.oldparsonagesurgery.nhs.uk.
| Nearby practice | Distance | Overall experience good |
|---|---|---|
| Lamberhurst Surgery | 5.4 km | 94% |
| Old School Surgery | 5.5 km | 69% |
| Orchard End Surgery | 6.0 km | 97% |
| Howell Surgery | 6.0 km | 94% |
| Marden Medical Centre | 7.2 km | 94% |
- Howell Surgery (94% overall experience good)
- Lamberhurst Surgery (94% overall experience good)
- Marden Medical Centre (94% overall experience good)
- Old School Surgery (69% overall experience good)
- Orchard End Surgery (97% overall experience good)
- Weald View Medical Practice - Hawkhurst (79% overall experience good)
- Yalding Surgery (75% overall experience good)
How do patients rate Old Parsonage Surgery?
In the 2026 GP Patient Survey, 97% of patients described their overall experience of Old Parsonage Surgery as good, above the England figure of 77%. 87% found it easy to get through by phone.
How many patients are registered at Old Parsonage Surgery?
3,919 patients were registered in September 2026, up 1.1% on a year earlier.
How many GPs does Old Parsonage Surgery have?
1.4 full-time-equivalent qualified GPs (2 qualified GPs by headcount), which is 2,747 patients per GP against 2,171 across England.
Are appointments at Old Parsonage Surgery face to face?
75% of appointments from June 2026 to August 2026 were face to face, against 63% across England.
What is Old Parsonage Surgery's phone number?
01580 211241.