The Orchard Surgery, Ashford: patient reviews and CQC rating
The Orchard Surgery is a GP practice in Ashford with 3,018 registered patients (September 2026). In the 2026 GP Patient Survey, 91% of its patients described their overall experience as good, above the England figure of 77% (Surrey and Sussex: 78%). The Care Quality Commission rates it Good overall, in a report published in March 2017. It has 1.0 full-time-equivalent qualified GPs, or 2,902 patients per GP.
Latest data: September 2026. Patient survey 2026; registered patients September 2026; appointments to August 2026.
What patients say about The Orchard Surgery
Its best result against England is the share who found it easy to get through to the practice by phone: 74%, above the England figure of 57%. Its result closest to England is the share who found the reception and administrative team helpful: 85%, against 85% across England. Of the 11 results in the table, 6 are above England and 0 below by more than the survey's margin of error, and 5 within it.
On overall experience it is 3rd of the 13 practices in Ashford with 50 or more responses. 74% found it easy to get through by phone (England: 57%). The overall experience result is 7 points higher than in 2025 (84%). 123 patients answered the survey (response rate 31%).
| Survey question | The Orchard Surgery | Surrey and Sussex | England |
|---|---|---|---|
| Overall experience good | 91% | 78% | 77% |
| Easy to contact by phone | 74% | 55% | 57% |
| Easy to contact via the website | 71% | 59% | 58% |
| Easy to contact via the NHS App | 60% | 54% | 54% |
| Reception team helpful | 85% | 86% | 85% |
| Last contact good | 86% | 73% | 73% |
| Wait for appointment about right | 72% | 70% | 69% |
| Listened to well | 92% | 88% | 87% |
| Treated with care and concern | 92% | 88% | 86% |
| Confidence and trust in the clinician | 99% | 94% | 93% |
| Needs met | 93% | 91% | 90% |
CQC's overall rating for The Orchard Surgery is Good, published in March 2017. All 5 key questions are rated Good. Its previous overall rating was Requires Improvement (August 2016).
| Key question | Rating |
|---|---|
| Safe | Good |
| Well-led | Good |
| Caring | Good |
| Responsive | Good |
| Effective | Good |
3,018 patients were registered at The Orchard Surgery in September 2026, down 1.4% on a year earlier (England: down 1.1%).
19% of its patients are aged 65 or over, against 19% across England. With 1.0 full-time-equivalent qualified GPs, there are 2,902 patients per GP, more than the England figure of 2,171 and Surrey and Sussex's 2,031. The practice also has 0.6 nurses and 0.3 other clinical staff such as pharmacists and physiotherapists (full-time equivalent).
| Year | Qualified GPs (FTE) | All GPs incl. trainees (FTE) |
|---|---|---|
| August 2023 | 1.0 | 1.0 |
| August 2024 | 1.0 | 1.0 |
| August 2025 | 1.0 | 1.0 |
| August 2026 | 1.0 | 1.0 |
From June 2026 to August 2026 the practice recorded 1,067 appointments a month, or 354 per 1,000 registered patients (England: 510). 71% were face to face (England: 63%). 35% took place on the day they were booked and 4% more than 28 days after booking (England: 45% and 5%).
60% were with a GP rather than another member of the practice team. 5% of booked patients did not attend.
| Measure | The Orchard Surgery | Surrey and Sussex | England |
|---|---|---|---|
| Appointments per 1,000 patients a month | 354 | 521 | 510 |
| Face to face | 71% | 58% | 63% |
| Same day as booked | 35% | 45% | 45% |
| More than 28 days after booking | 4% | 6% | 5% |
| Did not attend | 5% | 4% | 4% |
Compared with England, the practice has a lower share of patients for depression (11.4% against 14.3%). The practice's patients live in areas with an average deprivation score of 13.2 (England: 21.8; higher is more deprived). Life expectancy for its patients' neighbourhoods is 85.5 years for women and 80.0 for men (England: 83.0 and 79.1).
| Condition register | Age group | Practice (2024/25) | England |
|---|---|---|---|
| High blood pressure | All ages | 14.8% | 15.2% |
| Depression | 18+ yrs | 11.4% | 14.3% |
| Diabetes | 17+ yrs | 9.1% | 7.9% |
| Asthma | 6+ yrs | 6.1% | 6.6% |
| Cancer | All ages | 4.5% | 3.8% |
| Chronic kidney disease | 18+ yrs | 3.9% | 4.6% |
| Coronary heart disease | All ages | 3.7% | 3.0% |
| Atrial fibrillation | All ages | 2.6% | 2.2% |
| Stroke and TIA | All ages | 1.9% | 1.9% |
| COPD | All ages | 1.4% | 1.9% |
| Heart failure | All ages | 1.2% | 1.1% |
| Osteoporosis | 50+ yrs | 0.8% | 1.2% |
| Serious mental illness | All ages | 0.7% | 1.0% |
| Peripheral arterial disease | All ages | 0.6% | 0.6% |
| Rheumatoid arthritis | 16+ yrs | 0.6% | 0.8% |
| Epilepsy | 18+ yrs | 0.5% | 0.8% |
| Dementia | All ages | 0.3% | 0.8% |
| Palliative care | All ages | 0.3% | 0.6% |
| Learning disability | All ages | 0.2% | 0.6% |
| Screening coverage | Period | Practice | England |
|---|---|---|---|
| Bowel cancer screening (aged 60 to 74) | 2024/25 | 71.3% | 72.9% |
| Breast cancer screening (women aged 53 to 70) | 2024/25 | 70.5% | 72.2% |
| Cervical screening (women aged 25 to 49) | 2023/24 | 73.8% | 67.5% |
| Cervical screening (women aged 50 to 64) | 2023/24 | 76.6% | 74.9% |
The Orchard Surgery, 107 Feltham Hill Road, Ashford, TW15 1HH. Phone: 01784 252027. Website: www.orchardsurgeryashford.co.uk.
| Nearby practice | Distance | Overall experience good |
|---|---|---|
| Fordbridge Medical Centre | 0.8 km | 72% |
| Studholme Medical Centre | 0.9 km | 63% |
| Stanwell Road Surgery | 1.6 km | 63% |
| Dr George Kamil | 2.4 km | 68% |
| Dr Indervir Dhandee | 2.7 km | 66% |
- Fordbridge Medical Centre (72% overall experience good)
- Grove Medical Centre (77% overall experience good)
- Knowle Green Medical (80% overall experience good)
- Virginia Water Medical Practice (80% overall experience good)
How do patients rate The Orchard Surgery?
In the 2026 GP Patient Survey, 91% of patients described their overall experience of The Orchard Surgery as good, above the England figure of 77%. 74% found it easy to get through by phone.
How many patients are registered at The Orchard Surgery?
3,018 patients were registered in September 2026, down 1.4% on a year earlier.
What is The Orchard Surgery's CQC rating?
Good overall, published in March 2017.
How many GPs does The Orchard Surgery have?
1.0 full-time-equivalent qualified GPs (3 qualified GPs by headcount), which is 2,902 patients per GP against 2,171 across England.
Are appointments at The Orchard Surgery face to face?
71% of appointments from June 2026 to August 2026 were face to face, against 63% across England.
What is The Orchard Surgery's phone number?
01784 252027.