Virginia Water Medical Practice, Virginia Water: patient reviews and CQC rating
Virginia Water Medical Practice is a GP practice in Virginia Water with 6,139 registered patients (September 2026). In the 2026 GP Patient Survey, 80% of its patients described their overall experience as good, against 77% across England (Surrey and Sussex: 78%). The Care Quality Commission rates it Good overall, in a report published in July 2017. It has 3.1 full-time-equivalent qualified GPs, or 2,002 patients per GP.
Latest data: September 2026. Patient survey 2026; registered patients September 2026; appointments to August 2026.
What patients say about Virginia Water Medical Practice
Its best result against England is the share who found it easy to contact the practice using the NHS App: 63%, against 54% across England. Its weakest is the share who found it easy to contact the practice through its website: 46%, against 58% across England. Of the 11 results in the table, 1 is above England and 1 below by more than the survey's margin of error, and 9 within it.
61% found it easy to get through by phone (England: 57%). The overall experience result is 11 points lower than in 2025 (91%). 108 patients answered the survey (response rate 27%).
| Survey question | Virginia Water Medical Practice | Surrey and Sussex | England |
|---|---|---|---|
| Overall experience good | 80% | 78% | 77% |
| Easy to contact by phone | 61% | 55% | 57% |
| Easy to contact via the website | 46% | 59% | 58% |
| Easy to contact via the NHS App | 63% | 54% | 54% |
| Reception team helpful | 80% | 86% | 85% |
| Last contact good | 62% | 73% | 73% |
| Wait for appointment about right | 73% | 70% | 69% |
| Listened to well | 93% | 88% | 87% |
| Treated with care and concern | 83% | 88% | 86% |
| Confidence and trust in the clinician | 98% | 94% | 93% |
| Needs met | 93% | 91% | 90% |
In the Friends and Family Test for July 2026, 97% of 130 responses rated the practice good or very good (England: 92%).
CQC's overall rating for Virginia Water Medical Practice is Good, published in July 2017. All 5 key questions are rated Good. It held the same rating in the report before (August 2016).
| Key question | Rating |
|---|---|
| Safe | Good |
| Well-led | Good |
| Caring | Good |
| Responsive | Good |
| Effective | Good |
6,139 patients were registered at Virginia Water Medical Practice in September 2026, up 2.4% on a year earlier (England: down 1.1%).
22% of its patients are aged 65 or over, against 19% across England. With 3.1 full-time-equivalent qualified GPs, there are 2,002 patients per GP, close to the England figure of 2,171 and Surrey and Sussex's 2,031. The practice also has 0.9 nurses and 3.1 other clinical staff such as pharmacists and physiotherapists (full-time equivalent).
| Year | Qualified GPs (FTE) | All GPs incl. trainees (FTE) |
|---|---|---|
| August 2023 | 2.0 | 2.0 |
| August 2024 | 2.0 | 2.0 |
| August 2025 | 3.1 | 3.1 |
| August 2026 | 3.1 | 3.1 |
From June 2026 to August 2026 the practice recorded 3,151 appointments a month, or 513 per 1,000 registered patients (England: 510). 72% were face to face (England: 63%). 39% took place on the day they were booked and 1% more than 28 days after booking (England: 45% and 5%).
46% were with a GP rather than another member of the practice team. 4% of booked patients did not attend.
| Measure | Virginia Water Medical Practice | Surrey and Sussex | England |
|---|---|---|---|
| Appointments per 1,000 patients a month | 513 | 521 | 510 |
| Face to face | 72% | 58% | 63% |
| Same day as booked | 39% | 45% | 45% |
| More than 28 days after booking | 1% | 6% | 5% |
| Did not attend | 4% | 4% | 4% |
Compared with England, the practice has a higher share of patients on its registers for chronic kidney disease (7.2% against 4.6%) and cancer (5.0% against 3.8%). It has a lower share for COPD (0.8% against 1.9%), depression (8.2% against 14.3%) and asthma (4.7% against 6.6%). The practice's patients live in areas with an average deprivation score of 6.7 (England: 21.8; higher is more deprived).
Life expectancy for its patients' neighbourhoods is 84.7 years for women and 82.7 for men (England: 83.0 and 79.1).
| Condition register | Age group | Practice (2024/25) | England |
|---|---|---|---|
| High blood pressure | All ages | 16.3% | 15.2% |
| Depression | 18+ yrs | 8.2% | 14.3% |
| Chronic kidney disease | 18+ yrs | 7.2% | 4.6% |
| Diabetes | 17+ yrs | 6.3% | 7.9% |
| Cancer | All ages | 5.0% | 3.8% |
| Asthma | 6+ yrs | 4.7% | 6.6% |
| Coronary heart disease | All ages | 3.2% | 3.0% |
| Atrial fibrillation | All ages | 2.8% | 2.2% |
| Stroke and TIA | All ages | 1.8% | 1.9% |
| Osteoporosis | 50+ yrs | 1.0% | 1.2% |
| Dementia | All ages | 1.0% | 0.8% |
| Rheumatoid arthritis | 16+ yrs | 0.8% | 0.8% |
| COPD | All ages | 0.8% | 1.9% |
| Heart failure | All ages | 0.8% | 1.1% |
| Learning disability | All ages | 0.7% | 0.6% |
| Serious mental illness | All ages | 0.7% | 1.0% |
| Epilepsy | 18+ yrs | 0.5% | 0.8% |
| Peripheral arterial disease | All ages | 0.4% | 0.6% |
| Palliative care | All ages | 0.4% | 0.6% |
| Screening coverage | Period | Practice | England |
|---|---|---|---|
| Bowel cancer screening (aged 60 to 74) | 2024/25 | 75.9% | 72.9% |
| Breast cancer screening (women aged 53 to 70) | 2024/25 | 69.0% | 72.2% |
| Cervical screening (women aged 25 to 49) | 2023/24 | 74.5% | 67.5% |
| Cervical screening (women aged 50 to 64) | 2023/24 | 79.3% | 74.9% |
Virginia Water Medical Practice, Christchurch Road, Virginia Water, GU25 4RL. Phone: 01344 842951.
| Nearby practice | Distance | Overall experience good |
|---|---|---|
| The Health Centre | 2.9 km | 82% |
| Grove Medical Centre | 3.5 km | 77% |
| Hythe Medical Centre | 4.1 km | 78% |
| Magnolia House | 4.6 km | 61% |
| Chertsey Health Centre | 5.3 km | 79% |
- Fordbridge Medical Centre (72% overall experience good)
- Grove Medical Centre (77% overall experience good)
- Knowle Green Medical (80% overall experience good)
- The Orchard Surgery (91% overall experience good)
How do patients rate Virginia Water Medical Practice?
In the 2026 GP Patient Survey, 80% of patients described their overall experience of Virginia Water Medical Practice as good, against 77% across England. 61% found it easy to get through by phone.
How many patients are registered at Virginia Water Medical Practice?
6,139 patients were registered in September 2026, up 2.4% on a year earlier.
What is Virginia Water Medical Practice's CQC rating?
Good overall, published in July 2017.
How many GPs does Virginia Water Medical Practice have?
3.1 full-time-equivalent qualified GPs (4 qualified GPs by headcount), which is 2,002 patients per GP against 2,171 across England.
Are appointments at Virginia Water Medical Practice face to face?
72% of appointments from June 2026 to August 2026 were face to face, against 63% across England.
What is Virginia Water Medical Practice's phone number?
01344 842951.