Magnolia House, Ascot: patient reviews and CQC rating
Magnolia House is a GP practice in Ascot with 8,735 registered patients (September 2026). In the 2026 GP Patient Survey, 61% of its patients described their overall experience as good, below the England figure of 77% (Thames Valley: 76%). The Care Quality Commission rates it Good overall, in a report published in December 2017. It has 4.1 full-time-equivalent qualified GPs, or 2,131 patients per GP.
Latest data: September 2026. Patient survey 2026; registered patients September 2026; appointments to August 2026.
What patients say about Magnolia House
Its result closest to England is the share who found it easy to contact the practice through its website: 56%, against 58% across England. Its weakest is the share who found it easy to contact the practice using the NHS App: 36%, below the England figure of 54%. Of the 11 results in the table, 0 are above England and 6 below by more than the survey's margin of error, and 5 within it.
On overall experience it is 4th of the 4 practices in Ascot with 50 or more responses. 51% found it easy to get through by phone (England: 57%). The overall experience result is 15 points lower than in 2025 (76%). 107 patients answered the survey (response rate 27%).
| Survey question | Magnolia House | Thames Valley | England |
|---|---|---|---|
| Overall experience good | 61% | 76% | 77% |
| Easy to contact by phone | 51% | 56% | 57% |
| Easy to contact via the website | 56% | 57% | 58% |
| Easy to contact via the NHS App | 36% | 53% | 54% |
| Reception team helpful | 82% | 84% | 85% |
| Last contact good | 68% | 72% | 73% |
| Wait for appointment about right | 60% | 69% | 69% |
| Listened to well | 85% | 88% | 87% |
| Treated with care and concern | 79% | 87% | 86% |
| Confidence and trust in the clinician | 81% | 93% | 93% |
| Needs met | 84% | 90% | 90% |
In the Friends and Family Test for July 2026, 95% of 74 responses rated the practice good or very good (England: 92%).
CQC's overall rating for Magnolia House is Good, published in December 2017. All 5 key questions are rated Good. It held the same rating in the report before (January 2015).
| Key question | Rating |
|---|---|
| Safe | Good |
| Well-led | Good |
| Caring | Good |
| Responsive | Good |
| Effective | Good |
8,735 patients were registered at Magnolia House in September 2026, down 4.3% on a year earlier (England: down 1.1%).
24% of its patients are aged 65 or over, against 19% across England. With 4.1 full-time-equivalent qualified GPs, there are 2,131 patients per GP, close to the England figure of 2,171 and Thames Valley's 2,121. The practice also has 3.6 nurses and 2.2 other clinical staff such as pharmacists and physiotherapists (full-time equivalent).
| Year | Qualified GPs (FTE) | All GPs incl. trainees (FTE) |
|---|---|---|
| August 2023 | 4.1 | 5.8 |
| August 2024 | 4.1 | 6.2 |
| August 2025 | 4.1 | 6.4 |
| August 2026 | 4.1 | 6.0 |
From June 2026 to August 2026 the practice recorded 3,712 appointments a month, or 425 per 1,000 registered patients (England: 510). 38% were face to face (England: 63%). 54% took place on the day they were booked and 4% more than 28 days after booking (England: 45% and 5%).
51% were with a GP rather than another member of the practice team. 3% of booked patients did not attend.
| Measure | Magnolia House | Thames Valley | England |
|---|---|---|---|
| Appointments per 1,000 patients a month | 425 | 451 | 510 |
| Face to face | 38% | 60% | 63% |
| Same day as booked | 54% | 45% | 45% |
| More than 28 days after booking | 4% | 4% | 5% |
| Did not attend | 3% | 5% | 4% |
Compared with England, the practice has a higher share of patients on its registers for palliative or supportive care needs (1.1% against 0.6%), dementia (1.3% against 0.8%) and cancer (5.6% against 3.8%). It has a lower share for a learning disability (0.1% against 0.6%), osteoporosis (0.4% against 1.2%) and COPD (0.9% against 1.9%). The practice's patients live in areas with an average deprivation score of 4.9 (England: 21.8; higher is more deprived).
Life expectancy for its patients' neighbourhoods is 84.8 years for women and 82.9 for men (England: 83.0 and 79.1).
| Condition register | Age group | Practice (2024/25) | England |
|---|---|---|---|
| High blood pressure | All ages | 13.3% | 15.2% |
| Depression | 18+ yrs | 9.0% | 14.3% |
| Cancer | All ages | 5.6% | 3.8% |
| Diabetes | 17+ yrs | 5.0% | 7.9% |
| Asthma | 6+ yrs | 4.8% | 6.6% |
| Coronary heart disease | All ages | 3.1% | 3.0% |
| Chronic kidney disease | 18+ yrs | 2.9% | 4.6% |
| Atrial fibrillation | All ages | 2.9% | 2.2% |
| Stroke and TIA | All ages | 2.1% | 1.9% |
| Dementia | All ages | 1.3% | 0.8% |
| Palliative care | All ages | 1.1% | 0.6% |
| Heart failure | All ages | 0.9% | 1.1% |
| COPD | All ages | 0.9% | 1.9% |
| Serious mental illness | All ages | 0.7% | 1.0% |
| Rheumatoid arthritis | 16+ yrs | 0.7% | 0.8% |
| Epilepsy | 18+ yrs | 0.5% | 0.8% |
| Osteoporosis | 50+ yrs | 0.4% | 1.2% |
| Peripheral arterial disease | All ages | 0.3% | 0.6% |
| Learning disability | All ages | 0.1% | 0.6% |
| Screening coverage | Period | Practice | England |
|---|---|---|---|
| Bowel cancer screening (aged 60 to 74) | 2024/25 | 73.9% | 72.9% |
| Breast cancer screening (women aged 53 to 70) | 2024/25 | 77.4% | 72.2% |
| Cervical screening (women aged 25 to 49) | 2023/24 | 68.9% | 67.5% |
| Cervical screening (women aged 50 to 64) | 2023/24 | 76.1% | 74.9% |
Magnolia House, Station Road, Ascot, SL5 0QJ. Phone: 01344 637800. Website: www.magnoliahouse.nhs.uk.
| Nearby practice | Distance | Overall experience good |
|---|---|---|
| Kings Corner Surgery | 1.1 km | 65% |
| Green Meadows Surgery | 3.9 km | 81% |
| Ascot Medical Centre | 3.9 km | 65% |
| Virginia Water Medical Practice | 4.6 km | 80% |
| The Health Centre | 5.3 km | 82% |
- Ascot Medical Centre (65% overall experience good)
- Green Meadows Surgery (81% overall experience good)
- Kings Corner Surgery (65% overall experience good)
How do patients rate Magnolia House?
In the 2026 GP Patient Survey, 61% of patients described their overall experience of Magnolia House as good, below the England figure of 77%. 51% found it easy to get through by phone.
How many patients are registered at Magnolia House?
8,735 patients were registered in September 2026, down 4.3% on a year earlier.
What is Magnolia House's CQC rating?
Good overall, published in December 2017.
How many GPs does Magnolia House have?
4.1 full-time-equivalent qualified GPs (6 qualified GPs by headcount), which is 2,131 patients per GP against 2,171 across England.
Are appointments at Magnolia House face to face?
38% of appointments from June 2026 to August 2026 were face to face, against 63% across England.
What is Magnolia House's phone number?
01344 637800.