Ascot Medical Centre, Ascot: patient reviews and CQC rating
Ascot Medical Centre is a GP practice in Ascot with 7,220 registered patients (September 2026). In the 2026 GP Patient Survey, 65% of its patients described their overall experience as good, below the England figure of 77% (Thames Valley: 76%). The Care Quality Commission rates it Good overall, in a report published in July 2018. It has 4.5 full-time-equivalent qualified GPs, or 1,602 patients per GP.
Latest data: September 2026. Patient survey 2026; registered patients September 2026; appointments to August 2026.
What patients say about Ascot Medical Centre
Its best result against England is the share who found it easy to contact the practice through its website: 70%, above the England figure of 58%. Its weakest is the share who said the wait for their last appointment was about right: 56%, below the England figure of 69%. Of the 11 results in the table, 1 is above England and 2 below by more than the survey's margin of error, and 8 within it.
On overall experience it is 2nd of the 4 practices in Ascot with 50 or more responses. 63% found it easy to get through by phone (England: 57%). The overall experience result is 14 points lower than in 2025 (79%). 119 patients answered the survey (response rate 28%).
| Survey question | Ascot Medical Centre | Thames Valley | England |
|---|---|---|---|
| Overall experience good | 65% | 76% | 77% |
| Easy to contact by phone | 63% | 56% | 57% |
| Easy to contact via the website | 70% | 57% | 58% |
| Easy to contact via the NHS App | 47% | 53% | 54% |
| Reception team helpful | 82% | 84% | 85% |
| Last contact good | 67% | 72% | 73% |
| Wait for appointment about right | 56% | 69% | 69% |
| Listened to well | 88% | 88% | 87% |
| Treated with care and concern | 88% | 87% | 86% |
| Confidence and trust in the clinician | 93% | 93% | 93% |
| Needs met | 86% | 90% | 90% |
CQC's overall rating for Ascot Medical Centre is Good, published in July 2018. All 5 key questions are rated Good. It held the same rating in the report before (July 2017).
| Key question | Rating |
|---|---|
| Safe | Good |
| Well-led | Good |
| Caring | Good |
| Responsive | Good |
| Effective | Good |
7,220 patients were registered at Ascot Medical Centre in September 2026, up 1.4% on a year earlier (England: down 1.1%).
17% of its patients are aged 65 or over, against 19% across England. With 4.5 full-time-equivalent qualified GPs, there are 1,602 patients per GP, fewer than the England figure of 2,171 and Thames Valley's 2,121. The practice also has 0.8 nurses and 1.8 other clinical staff such as pharmacists and physiotherapists (full-time equivalent).
| Year | Qualified GPs (FTE) | All GPs incl. trainees (FTE) |
|---|---|---|
| August 2023 | 5.1 | 6.8 |
| August 2024 | 5.1 | 7.0 |
| August 2025 | 5.1 | 7.0 |
| August 2026 | 4.5 | 6.2 |
From June 2026 to August 2026 the practice recorded 2,426 appointments a month, or 336 per 1,000 registered patients (England: 510). 60% were face to face (England: 63%). 32% took place on the day they were booked and 2% more than 28 days after booking (England: 45% and 5%).
61% were with a GP rather than another member of the practice team. 8% of booked patients did not attend.
| Measure | Ascot Medical Centre | Thames Valley | England |
|---|---|---|---|
| Appointments per 1,000 patients a month | 336 | 451 | 510 |
| Face to face | 60% | 60% | 63% |
| Same day as booked | 32% | 45% | 45% |
| More than 28 days after booking | 2% | 4% | 5% |
| Did not attend | 8% | 5% | 4% |
Compared with England, the practice has a higher share of patients on its registers for osteoporosis (2.9% against 1.2%) and dementia (1.4% against 0.8%). It has a lower share for a learning disability (0.3% against 0.6%), COPD (1.0% against 1.9%) and heart failure (0.7% against 1.1%). The practice's patients live in areas with an average deprivation score of 6.5 (England: 21.8; higher is more deprived).
Life expectancy for its patients' neighbourhoods is 84.9 years for women and 82.9 for men (England: 83.0 and 79.1).
| Condition register | Age group | Practice (2024/25) | England |
|---|---|---|---|
| Depression | 18+ yrs | 13.3% | 14.3% |
| High blood pressure | All ages | 13.2% | 15.2% |
| Diabetes | 17+ yrs | 6.5% | 7.9% |
| Asthma | 6+ yrs | 5.9% | 6.6% |
| Chronic kidney disease | 18+ yrs | 4.5% | 4.6% |
| Cancer | All ages | 3.7% | 3.8% |
| Osteoporosis | 50+ yrs | 2.9% | 1.2% |
| Coronary heart disease | All ages | 2.4% | 3.0% |
| Atrial fibrillation | All ages | 1.9% | 2.2% |
| Stroke and TIA | All ages | 1.6% | 1.9% |
| Dementia | All ages | 1.4% | 0.8% |
| COPD | All ages | 1.0% | 1.9% |
| Serious mental illness | All ages | 0.8% | 1.0% |
| Heart failure | All ages | 0.7% | 1.1% |
| Palliative care | All ages | 0.5% | 0.6% |
| Epilepsy | 18+ yrs | 0.5% | 0.8% |
| Rheumatoid arthritis | 16+ yrs | 0.5% | 0.8% |
| Peripheral arterial disease | All ages | 0.4% | 0.6% |
| Learning disability | All ages | 0.3% | 0.6% |
| Screening coverage | Period | Practice | England |
|---|---|---|---|
| Bowel cancer screening (aged 60 to 74) | 2024/25 | 75.4% | 72.9% |
| Breast cancer screening (women aged 53 to 70) | 2024/25 | 71.5% | 72.2% |
| Cervical screening (women aged 25 to 49) | 2023/24 | 73.3% | 67.5% |
| Cervical screening (women aged 50 to 64) | 2023/24 | 74.8% | 74.9% |
Ascot Medical Centre, Brook House, Heatherwood Hospital, Brook Avenue, Ascot, SL5 7GB. Phone: 01344 874011. Website: www.ascotmedicalcentre.nhs.uk.
| Nearby practice | Distance | Overall experience good |
|---|---|---|
| Green Meadows Surgery | 0.0 km | 81% |
| Kings Corner Surgery | 2.8 km | 65% |
| The Waterfield Practice | 3.2 km | 54% |
| Crown Wood Medical Centre | 3.7 km | 73% |
| Magnolia House | 3.9 km | 61% |
- Green Meadows Surgery (81% overall experience good)
- Kings Corner Surgery (65% overall experience good)
- Magnolia House (61% overall experience good)
How do patients rate Ascot Medical Centre?
In the 2026 GP Patient Survey, 65% of patients described their overall experience of Ascot Medical Centre as good, below the England figure of 77%. 63% found it easy to get through by phone.
How many patients are registered at Ascot Medical Centre?
7,220 patients were registered in September 2026, up 1.4% on a year earlier.
What is Ascot Medical Centre's CQC rating?
Good overall, published in July 2018.
How many GPs does Ascot Medical Centre have?
4.5 full-time-equivalent qualified GPs (5 qualified GPs by headcount), which is 1,602 patients per GP against 2,171 across England.
Are appointments at Ascot Medical Centre face to face?
60% of appointments from June 2026 to August 2026 were face to face, against 63% across England.
What is Ascot Medical Centre's phone number?
01344 874011.