The Waterfield Practice, Bracknell: patient reviews and CQC rating
The Waterfield Practice is a GP practice in Bracknell with 15,312 registered patients (September 2026). In the 2026 GP Patient Survey, 54% of its patients described their overall experience as good, below the England figure of 77% (Thames Valley: 76%). The Care Quality Commission rates it Good overall, in a report published in September 2021. It has 7.9 full-time-equivalent qualified GPs, or 1,946 patients per GP.
Latest data: September 2026. Patient survey 2026; registered patients September 2026; appointments to August 2026.
What patients say about The Waterfield Practice
Its result closest to England is the share who said their needs were met at their last appointment: 83%, below the England figure of 90%. Its weakest is the share who found it easy to get through to the practice by phone: 31%, below the England figure of 57%. Of the 11 results in the table, 0 are above England and 11 below by more than the survey's margin of error.
On overall experience it is 8th of the 8 practices in Bracknell with 50 or more responses. 31% found it easy to get through by phone (England: 57%). The overall experience result is 10 points lower than in 2025 (64%). 115 patients answered the survey (response rate 32%).
| Survey question | The Waterfield Practice | Thames Valley | England |
|---|---|---|---|
| Overall experience good | 54% | 76% | 77% |
| Easy to contact by phone | 31% | 56% | 57% |
| Easy to contact via the website | 46% | 57% | 58% |
| Easy to contact via the NHS App | 30% | 53% | 54% |
| Reception team helpful | 62% | 84% | 85% |
| Last contact good | 55% | 72% | 73% |
| Wait for appointment about right | 58% | 69% | 69% |
| Listened to well | 68% | 88% | 87% |
| Treated with care and concern | 70% | 87% | 86% |
| Confidence and trust in the clinician | 83% | 93% | 93% |
| Needs met | 83% | 90% | 90% |
In the Friends and Family Test for July 2026, 91% of 165 responses rated the practice good or very good (England: 92%).
CQC's overall rating for The Waterfield Practice is Good, published in September 2021. All 5 key questions are rated Good. It held the same rating in the report before (April 2020).
| Key question | Rating |
|---|---|
| Safe | Good |
| Well-led | Good |
| Caring | Good |
| Responsive | Good |
| Effective | Good |
15,312 patients were registered at The Waterfield Practice in September 2026, down 2.8% on a year earlier (England: down 1.1%).
15% of its patients are aged 65 or over, against 19% across England. With 7.9 full-time-equivalent qualified GPs, there are 1,946 patients per GP, fewer than the England figure of 2,171 and Thames Valley's 2,121. The practice also has 3.4 nurses and 2.1 other clinical staff such as pharmacists and physiotherapists (full-time equivalent).
| Year | Qualified GPs (FTE) | All GPs incl. trainees (FTE) |
|---|---|---|
| August 2023 | 6.2 | 6.2 |
| August 2024 | 6.1 | 7.8 |
| August 2025 | 6.5 | 8.2 |
| August 2026 | 7.9 | 8.9 |
From June 2026 to August 2026 the practice recorded 6,684 appointments a month, or 437 per 1,000 registered patients (England: 510). 36% were face to face (England: 63%). 65% took place on the day they were booked and 3% more than 28 days after booking (England: 45% and 5%).
68% were with a GP rather than another member of the practice team. 3% of booked patients did not attend.
| Measure | The Waterfield Practice | Thames Valley | England |
|---|---|---|---|
| Appointments per 1,000 patients a month | 437 | 451 | 510 |
| Face to face | 36% | 60% | 63% |
| Same day as booked | 65% | 45% | 45% |
| More than 28 days after booking | 3% | 4% | 5% |
| Did not attend | 3% | 5% | 4% |
Compared with England, the practice has a lower share of patients for osteoporosis (0.5% against 1.2%), palliative or supportive care needs (0.3% against 0.6%) and COPD (1.0% against 1.9%). The practice's patients live in areas with an average deprivation score of 10.8 (England: 21.8; higher is more deprived). Life expectancy for its patients' neighbourhoods is 85.2 years for women and 80.7 for men (England: 83.0 and 79.1).
| Condition register | Age group | Practice (2024/25) | England |
|---|---|---|---|
| Depression | 18+ yrs | 12.5% | 14.3% |
| High blood pressure | All ages | 12.1% | 15.2% |
| Diabetes | 17+ yrs | 6.4% | 7.9% |
| Asthma | 6+ yrs | 6.1% | 6.6% |
| Cancer | All ages | 3.6% | 3.8% |
| Chronic kidney disease | 18+ yrs | 3.0% | 4.6% |
| Coronary heart disease | All ages | 2.3% | 3.0% |
| Atrial fibrillation | All ages | 2.0% | 2.2% |
| Stroke and TIA | All ages | 1.3% | 1.9% |
| COPD | All ages | 1.0% | 1.9% |
| Heart failure | All ages | 0.9% | 1.1% |
| Dementia | All ages | 0.9% | 0.8% |
| Epilepsy | 18+ yrs | 0.8% | 0.8% |
| Serious mental illness | All ages | 0.7% | 1.0% |
| Rheumatoid arthritis | 16+ yrs | 0.7% | 0.8% |
| Osteoporosis | 50+ yrs | 0.5% | 1.2% |
| Learning disability | All ages | 0.3% | 0.6% |
| Peripheral arterial disease | All ages | 0.3% | 0.6% |
| Palliative care | All ages | 0.3% | 0.6% |
| Screening coverage | Period | Practice | England |
|---|---|---|---|
| Bowel cancer screening (aged 60 to 74) | 2024/25 | 72.9% | 72.9% |
| Breast cancer screening (women aged 53 to 70) | 2024/25 | 74.4% | 72.2% |
| Cervical screening (women aged 25 to 49) | 2023/24 | 72.2% | 67.5% |
| Cervical screening (women aged 50 to 64) | 2023/24 | 73.4% | 74.9% |
The Waterfield Practice, Ralph's Ride, Harmans Water, Bracknell, RG12 9LH. Phone: 01344 454626. Website: www.waterfieldpractice.co.uk.
| Nearby practice | Distance | Overall experience good |
|---|---|---|
| Forest Health Group | 1.0 km | 63% |
| Easthampstead Surgery | 1.4 km | 84% |
| Crown Wood Medical Centre | 1.5 km | 73% |
| Evergreen Practice | 1.6 km | 86% |
| Ringmead Medical Group | 2.4 km | 59% |
- Binfield Surgery (64% overall experience good)
- Dr Kanchan Arora (70% overall experience good)
- Easthampstead Surgery (84% overall experience good)
How do patients rate The Waterfield Practice?
In the 2026 GP Patient Survey, 54% of patients described their overall experience of The Waterfield Practice as good, below the England figure of 77%. 31% found it easy to get through by phone.
How many patients are registered at The Waterfield Practice?
15,312 patients were registered in September 2026, down 2.8% on a year earlier.
What is The Waterfield Practice's CQC rating?
Good overall, published in September 2021.
How many GPs does The Waterfield Practice have?
7.9 full-time-equivalent qualified GPs (9 qualified GPs by headcount), which is 1,946 patients per GP against 2,171 across England.
Are appointments at The Waterfield Practice face to face?
36% of appointments from June 2026 to August 2026 were face to face, against 63% across England.
What is The Waterfield Practice's phone number?
01344 454626.