Dr Kanchan Arora, Bracknell: patient reviews and CQC rating
Dr Kanchan Arora is a GP practice in Bracknell with 4,448 registered patients (September 2026). In the 2026 GP Patient Survey, 70% of its patients described their overall experience as good, against 77% across England (Thames Valley: 76%). The Care Quality Commission rates it Good overall, in a report published in February 2017. It has 1.0 full-time-equivalent qualified GPs, or 4,508 patients per GP.
Latest data: September 2026. Patient survey 2026; registered patients September 2026; appointments to August 2026.
What patients say about Dr Kanchan Arora
Its best result against England is the share who found it easy to get through to the practice by phone: 68%, above the England figure of 57%. Its weakest is the share who said the healthcare professional was good at listening to them: 78%, below the England figure of 87%. Of the 11 results in the table, 1 is above England and 2 below by more than the survey's margin of error, and 8 within it.
On overall experience it is 4th of the 8 practices in Bracknell with 50 or more responses. 68% found it easy to get through by phone (England: 57%). The overall experience result is 4 points higher than in 2025 (66%). 119 patients answered the survey (response rate 21%).
| Survey question | Dr Kanchan Arora | Thames Valley | England |
|---|---|---|---|
| Overall experience good | 70% | 76% | 77% |
| Easy to contact by phone | 68% | 56% | 57% |
| Easy to contact via the website | 56% | 57% | 58% |
| Easy to contact via the NHS App | 56% | 53% | 54% |
| Reception team helpful | 78% | 84% | 85% |
| Last contact good | 72% | 72% | 73% |
| Wait for appointment about right | 76% | 69% | 69% |
| Listened to well | 78% | 88% | 87% |
| Treated with care and concern | 81% | 87% | 86% |
| Confidence and trust in the clinician | 90% | 93% | 93% |
| Needs met | 87% | 90% | 90% |
In the Friends and Family Test for July 2026, 79% of 78 responses rated the practice good or very good (England: 92%).
CQC's overall rating for Dr Kanchan Arora is Good, published in February 2017. All 5 key questions are rated Good. Its previous overall rating was Requires Improvement (July 2016).
| Key question | Rating |
|---|---|
| Safe | Good |
| Well-led | Good |
| Caring | Good |
| Responsive | Good |
| Effective | Good |
4,448 patients were registered at Dr Kanchan Arora in September 2026, down 4.3% on a year earlier (England: down 1.1%).
12% of its patients are aged 65 or over, against 19% across England. With 1.0 full-time-equivalent qualified GPs, there are 4,508 patients per GP, more than the England figure of 2,171 and Thames Valley's 2,121. The practice also has 0.4 other clinical staff such as pharmacists and physiotherapists (full-time equivalent).
| Year | Qualified GPs (FTE) | All GPs incl. trainees (FTE) |
|---|---|---|
| August 2023 | 1.0 | 1.0 |
| August 2024 | 1.0 | 1.0 |
| August 2025 | 1.0 | 1.0 |
| August 2026 | 1.0 | 1.0 |
From June 2026 to August 2026 the practice recorded 1,274 appointments a month, or 286 per 1,000 registered patients (England: 510). 88% were face to face (England: 63%). 23% took place on the day they were booked and 7% more than 28 days after booking (England: 45% and 5%).
49% were with a GP rather than another member of the practice team. 9% of booked patients did not attend.
| Measure | Dr Kanchan Arora | Thames Valley | England |
|---|---|---|---|
| Appointments per 1,000 patients a month | 286 | 451 | 510 |
| Face to face | 88% | 60% | 63% |
| Same day as booked | 23% | 45% | 45% |
| More than 28 days after booking | 7% | 4% | 5% |
| Did not attend | 9% | 5% | 4% |
Compared with England, the practice has a lower share of patients for osteoporosis (0.2% against 1.2%), palliative or supportive care needs (0.1% against 0.6%) and peripheral arterial disease (0.2% against 0.6%). The practice's patients live in areas with an average deprivation score of 14.1 (England: 21.8; higher is more deprived). Life expectancy for its patients' neighbourhoods is 83.6 years for women and 79.3 for men (England: 83.0 and 79.1).
| Condition register | Age group | Practice (2024/25) | England |
|---|---|---|---|
| Depression | 18+ yrs | 11.1% | 14.3% |
| High blood pressure | All ages | 10.5% | 15.2% |
| Diabetes | 17+ yrs | 8.3% | 7.9% |
| Asthma | 6+ yrs | 4.4% | 6.6% |
| Chronic kidney disease | 18+ yrs | 2.9% | 4.6% |
| Coronary heart disease | All ages | 1.9% | 3.0% |
| Cancer | All ages | 1.9% | 3.8% |
| Atrial fibrillation | All ages | 1.2% | 2.2% |
| Stroke and TIA | All ages | 0.9% | 1.9% |
| COPD | All ages | 0.9% | 1.9% |
| Serious mental illness | All ages | 0.8% | 1.0% |
| Epilepsy | 18+ yrs | 0.7% | 0.8% |
| Heart failure | All ages | 0.5% | 1.1% |
| Rheumatoid arthritis | 16+ yrs | 0.5% | 0.8% |
| Learning disability | All ages | 0.4% | 0.6% |
| Dementia | All ages | 0.3% | 0.8% |
| Peripheral arterial disease | All ages | 0.2% | 0.6% |
| Osteoporosis | 50+ yrs | 0.2% | 1.2% |
| Palliative care | All ages | 0.1% | 0.6% |
| Screening coverage | Period | Practice | England |
|---|---|---|---|
| Bowel cancer screening (aged 60 to 74) | 2024/25 | 65.7% | 72.9% |
| Breast cancer screening (women aged 53 to 70) | 2024/25 | 65.7% | 72.2% |
| Cervical screening (women aged 25 to 49) | 2023/24 | 70.0% | 67.5% |
| Cervical screening (women aged 50 to 64) | 2023/24 | 83.1% | 74.9% |
Dr Kanchan Arora, Great Hollands Health Centre, Great Hollands Square, Bracknell, RG12 8WY. Phone: 0844 477 3867. Website: www.surgeriesonline.com/grthollandshc.
| Nearby practice | Distance | Overall experience good |
|---|---|---|
| Easthampstead Surgery | 1.4 km | 84% |
| Ringmead Medical Group | 1.6 km | 59% |
| Crown Wood Medical Centre | 2.4 km | 73% |
| Evergreen Practice | 2.4 km | 86% |
| Forest Health Group | 2.4 km | 63% |
- Binfield Surgery (64% overall experience good)
- Easthampstead Surgery (84% overall experience good)
- The Waterfield Practice (54% overall experience good)
How do patients rate Dr Kanchan Arora?
In the 2026 GP Patient Survey, 70% of patients described their overall experience of Dr Kanchan Arora as good, against 77% across England. 68% found it easy to get through by phone.
How many patients are registered at Dr Kanchan Arora?
4,448 patients were registered in September 2026, down 4.3% on a year earlier.
What is Dr Kanchan Arora's CQC rating?
Good overall, published in February 2017.
How many GPs does Dr Kanchan Arora have?
1.0 full-time-equivalent qualified GPs (1 qualified GP by headcount), which is 4,508 patients per GP against 2,171 across England.
Are appointments at Dr Kanchan Arora face to face?
88% of appointments from June 2026 to August 2026 were face to face, against 63% across England.
What is Dr Kanchan Arora's phone number?
0844 477 3867.