The Health Centre, Egham: patient reviews and CQC rating
The Health Centre is a GP practice in Egham with 11,753 registered patients (September 2026). In the 2026 GP Patient Survey, 82% of its patients described their overall experience as good, against 77% across England (Thames Valley: 76%). The Care Quality Commission rates it Good overall, in a report published in May 2017. It has 3.8 full-time-equivalent qualified GPs, or 3,111 patients per GP.
Latest data: September 2026. Patient survey 2026; registered patients September 2026; appointments to August 2026.
What patients say about The Health Centre
Its best result against England is the share who found it easy to get through to the practice by phone: 70%, above the England figure of 57%. Its weakest is the share who said the wait for their last appointment was about right: 54%, below the England figure of 69%. Of the 11 results in the table, 3 are above England and 1 below by more than the survey's margin of error, and 7 within it.
70% found it easy to get through by phone (England: 57%). The overall experience result is 10 points higher than in 2025 (72%). 97 patients answered the survey (response rate 25%).
| Survey question | The Health Centre | Thames Valley | England |
|---|---|---|---|
| Overall experience good | 82% | 76% | 77% |
| Easy to contact by phone | 70% | 56% | 57% |
| Easy to contact via the website | 43% | 57% | 58% |
| Easy to contact via the NHS App | 57% | 53% | 54% |
| Reception team helpful | 88% | 84% | 85% |
| Last contact good | 77% | 72% | 73% |
| Wait for appointment about right | 54% | 69% | 69% |
| Listened to well | 92% | 88% | 87% |
| Treated with care and concern | 94% | 87% | 86% |
| Confidence and trust in the clinician | 99% | 93% | 93% |
| Needs met | 96% | 90% | 90% |
CQC's overall rating for The Health Centre is Good, published in May 2017. All 5 key questions are rated Good. Its previous overall rating was Inadequate (September 2016).
| Key question | Rating |
|---|---|
| Safe | Good |
| Well-led | Good |
| Caring | Good |
| Responsive | Good |
| Effective | Good |
11,753 patients were registered at The Health Centre in September 2026, down 2.5% on a year earlier (England: down 1.1%).
22% of its patients are aged 65 or over, against 19% across England. With 3.8 full-time-equivalent qualified GPs, there are 3,111 patients per GP, more than the England figure of 2,171 and Thames Valley's 2,121. The practice also has 1.6 nurses and 4.0 other clinical staff such as pharmacists and physiotherapists (full-time equivalent).
| Year | Qualified GPs (FTE) | All GPs incl. trainees (FTE) |
|---|---|---|
| August 2023 | 4.3 | 6.4 |
| August 2024 | 4.3 | 6.0 |
| August 2025 | 2.7 | 7.1 |
| August 2026 | 3.8 | 5.5 |
From June 2026 to August 2026 the practice recorded 4,769 appointments a month, or 406 per 1,000 registered patients (England: 510). 77% were face to face (England: 63%). 40% took place on the day they were booked and 3% more than 28 days after booking (England: 45% and 5%).
41% were with a GP rather than another member of the practice team. 4% of booked patients did not attend.
| Measure | The Health Centre | Thames Valley | England |
|---|---|---|---|
| Appointments per 1,000 patients a month | 406 | 451 | 510 |
| Face to face | 77% | 60% | 63% |
| Same day as booked | 40% | 45% | 45% |
| More than 28 days after booking | 3% | 4% | 5% |
| Did not attend | 4% | 5% | 4% |
Compared with England, the practice has a lower share of patients for osteoporosis (0.4% against 1.2%), a learning disability (0.2% against 0.6%) and chronic kidney disease (2.2% against 4.6%). The practice's patients live in areas with an average deprivation score of 11.7 (England: 21.8; higher is more deprived). Life expectancy for its patients' neighbourhoods is 85.0 years for women and 81.1 for men (England: 83.0 and 79.1).
| Condition register | Age group | Practice (2024/25) | England |
|---|---|---|---|
| High blood pressure | All ages | 13.9% | 15.2% |
| Depression | 18+ yrs | 11.0% | 14.3% |
| Diabetes | 17+ yrs | 6.1% | 7.9% |
| Asthma | 6+ yrs | 5.0% | 6.6% |
| Cancer | All ages | 4.5% | 3.8% |
| Coronary heart disease | All ages | 2.8% | 3.0% |
| Atrial fibrillation | All ages | 2.6% | 2.2% |
| Chronic kidney disease | 18+ yrs | 2.2% | 4.6% |
| Stroke and TIA | All ages | 1.8% | 1.9% |
| COPD | All ages | 1.3% | 1.9% |
| Heart failure | All ages | 1.1% | 1.1% |
| Serious mental illness | All ages | 0.8% | 1.0% |
| Rheumatoid arthritis | 16+ yrs | 0.7% | 0.8% |
| Palliative care | All ages | 0.7% | 0.6% |
| Dementia | All ages | 0.7% | 0.8% |
| Epilepsy | 18+ yrs | 0.6% | 0.8% |
| Peripheral arterial disease | All ages | 0.5% | 0.6% |
| Osteoporosis | 50+ yrs | 0.4% | 1.2% |
| Learning disability | All ages | 0.2% | 0.6% |
| Screening coverage | Period | Practice | England |
|---|---|---|---|
| Bowel cancer screening (aged 60 to 74) | 2024/25 | 73.5% | 72.9% |
| Breast cancer screening (women aged 53 to 70) | 2024/25 | 73.7% | 72.2% |
| Cervical screening (women aged 25 to 49) | 2023/24 | 71.5% | 67.5% |
| Cervical screening (women aged 50 to 64) | 2023/24 | 78.3% | 74.9% |
The Health Centre, Bond Street, Englefield Green, Egham, TW20 0PF. Phone: 01784 437671. Website: www.RunnymedeMedicalPractice.nhs.uk.
| Nearby practice | Distance | Overall experience good |
|---|---|---|
| Grove Medical Centre | 2.0 km | 77% |
| Virginia Water Medical Practice | 2.9 km | 80% |
| Hythe Medical Centre | 3.3 km | 78% |
| Knowle Green Medical | 5.0 km | 80% |
| Staines Health Group | 5.0 km | 64% |
- Clarence Medical Centre (78% overall experience good)
- Datchet Health Centre (78% overall experience good)
- Dr Jabbar & Partners (71% overall experience good)
- Sheet Street Surgery (90% overall experience good)
- South Meadow Surgery (80% overall experience good)
How do patients rate The Health Centre?
In the 2026 GP Patient Survey, 82% of patients described their overall experience of The Health Centre as good, against 77% across England. 70% found it easy to get through by phone.
How many patients are registered at The Health Centre?
11,753 patients were registered in September 2026, down 2.5% on a year earlier.
What is The Health Centre's CQC rating?
Good overall, published in May 2017.
How many GPs does The Health Centre have?
3.8 full-time-equivalent qualified GPs (6 qualified GPs by headcount), which is 3,111 patients per GP against 2,171 across England.
Are appointments at The Health Centre face to face?
77% of appointments from June 2026 to August 2026 were face to face, against 63% across England.
What is The Health Centre's phone number?
01784 437671.