Staines Health Group, Staines: patient reviews and CQC rating
Staines Health Group is a GP practice in Staines with 12,804 registered patients (September 2026). In the 2026 GP Patient Survey, 64% of its patients described their overall experience as good, below the England figure of 77% (Surrey and Sussex: 78%). The Care Quality Commission rates it Good overall, in a report published in July 2016. It has 4.1 full-time-equivalent qualified GPs, or 3,115 patients per GP.
Latest data: September 2026. Patient survey 2026; registered patients September 2026; appointments to August 2026.
What patients say about Staines Health Group
Its best result against England is the share who said their needs were met at their last appointment: 93%, against 90% across England. Its weakest is the share who found it easy to contact the practice using the NHS App: 30%, below the England figure of 54%. Of the 11 results in the table, 0 are above England and 8 below by more than the survey's margin of error, and 3 within it.
On overall experience it is 3rd of the 3 practices in Staines with 50 or more responses. 33% found it easy to get through by phone (England: 57%). The overall experience result is 2 points lower than in 2025 (66%). 83 patients answered the survey (response rate 22%).
| Survey question | Staines Health Group | Surrey and Sussex | England |
|---|---|---|---|
| Overall experience good | 64% | 78% | 77% |
| Easy to contact by phone | 33% | 55% | 57% |
| Easy to contact via the website | 33% | 59% | 58% |
| Easy to contact via the NHS App | 30% | 54% | 54% |
| Reception team helpful | 72% | 86% | 85% |
| Last contact good | 50% | 73% | 73% |
| Wait for appointment about right | 65% | 70% | 69% |
| Listened to well | 75% | 88% | 87% |
| Treated with care and concern | 75% | 88% | 86% |
| Confidence and trust in the clinician | 92% | 94% | 93% |
| Needs met | 93% | 91% | 90% |
CQC's overall rating for Staines Health Group is Good, published in July 2016. All 5 key questions are rated Good.
| Key question | Rating |
|---|---|
| Safe | Good |
| Well-led | Good |
| Caring | Good |
| Responsive | Good |
| Effective | Good |
12,804 patients were registered at Staines Health Group in September 2026, down 2.7% on a year earlier (England: down 1.1%).
19% of its patients are aged 65 or over, against 19% across England. With 4.1 full-time-equivalent qualified GPs, there are 3,115 patients per GP, more than the England figure of 2,171 and Surrey and Sussex's 2,031. The practice also has 2.8 nurses and 1.7 other clinical staff such as pharmacists and physiotherapists (full-time equivalent).
| Year | Qualified GPs (FTE) | All GPs incl. trainees (FTE) |
|---|---|---|
| August 2023 | 4.2 | 6.2 |
| August 2024 | 4.2 | 6.4 |
| August 2025 | 3.6 | 7.0 |
| August 2026 | 4.1 | 7.6 |
From June 2026 to August 2026 the practice recorded 5,827 appointments a month, or 455 per 1,000 registered patients (England: 510). 45% were face to face (England: 63%). 39% took place on the day they were booked and 4% more than 28 days after booking (England: 45% and 5%).
64% were with a GP rather than another member of the practice team. 6% of booked patients did not attend.
| Measure | Staines Health Group | Surrey and Sussex | England |
|---|---|---|---|
| Appointments per 1,000 patients a month | 455 | 521 | 510 |
| Face to face | 45% | 58% | 63% |
| Same day as booked | 39% | 45% | 45% |
| More than 28 days after booking | 4% | 6% | 5% |
| Did not attend | 6% | 4% | 4% |
Compared with England, the practice has a higher share of patients on its registers for cancer (4.6% against 3.8%). It has a lower share for a learning disability (0.3% against 0.6%), palliative or supportive care needs (0.3% against 0.6%) and COPD (1.4% against 1.9%). The practice's patients live in areas with an average deprivation score of 12.7 (England: 21.8; higher is more deprived).
Life expectancy for its patients' neighbourhoods is 85.7 years for women and 80.8 for men (England: 83.0 and 79.1).
| Condition register | Age group | Practice (2024/25) | England |
|---|---|---|---|
| High blood pressure | All ages | 15.5% | 15.2% |
| Depression | 18+ yrs | 14.1% | 14.3% |
| Diabetes | 17+ yrs | 7.4% | 7.9% |
| Asthma | 6+ yrs | 5.8% | 6.6% |
| Chronic kidney disease | 18+ yrs | 4.6% | 4.6% |
| Cancer | All ages | 4.6% | 3.8% |
| Coronary heart disease | All ages | 2.7% | 3.0% |
| Atrial fibrillation | All ages | 2.2% | 2.2% |
| Stroke and TIA | All ages | 1.8% | 1.9% |
| Osteoporosis | 50+ yrs | 1.5% | 1.2% |
| COPD | All ages | 1.4% | 1.9% |
| Serious mental illness | All ages | 0.9% | 1.0% |
| Heart failure | All ages | 0.9% | 1.1% |
| Dementia | All ages | 0.8% | 0.8% |
| Epilepsy | 18+ yrs | 0.8% | 0.8% |
| Rheumatoid arthritis | 16+ yrs | 0.7% | 0.8% |
| Peripheral arterial disease | All ages | 0.4% | 0.6% |
| Palliative care | All ages | 0.3% | 0.6% |
| Learning disability | All ages | 0.3% | 0.6% |
| Screening coverage | Period | Practice | England |
|---|---|---|---|
| Bowel cancer screening (aged 60 to 74) | 2024/25 | 76.9% | 72.9% |
| Breast cancer screening (women aged 53 to 70) | 2024/25 | 76.1% | 72.2% |
| Cervical screening (women aged 25 to 49) | 2023/24 | 63.8% | 67.5% |
| Cervical screening (women aged 50 to 64) | 2023/24 | 74.8% | 74.9% |
Staines Health Group, Staines Health Centre, Knowle Green, Staines, TW18 1XD. Phone: 01784 465229. Website: www.staineshealthgroup.co.uk.
| Nearby practice | Distance | Overall experience good |
|---|---|---|
| Knowle Green Medical | 0.0 km | 80% |
| Hythe Medical Centre | 1.7 km | 78% |
| Stanwell Road Surgery | 2.3 km | 63% |
| Fordbridge Medical Centre | 2.7 km | 72% |
| Studholme Medical Centre | 2.7 km | 63% |
- Hythe Medical Centre (78% overall experience good)
- St David's Family Practice (77% overall experience good)
- Stanwell Road Surgery (63% overall experience good)
How do patients rate Staines Health Group?
In the 2026 GP Patient Survey, 64% of patients described their overall experience of Staines Health Group as good, below the England figure of 77%. 33% found it easy to get through by phone.
How many patients are registered at Staines Health Group?
12,804 patients were registered in September 2026, down 2.7% on a year earlier.
What is Staines Health Group's CQC rating?
Good overall, published in July 2016.
How many GPs does Staines Health Group have?
4.1 full-time-equivalent qualified GPs (5 qualified GPs by headcount), which is 3,115 patients per GP against 2,171 across England.
Are appointments at Staines Health Group face to face?
45% of appointments from June 2026 to August 2026 were face to face, against 63% across England.
What is Staines Health Group's phone number?
01784 465229.