Studholme Medical Centre, Ashford: patient reviews and CQC rating
Studholme Medical Centre is a GP practice in Ashford with 16,584 registered patients (September 2026). In the 2026 GP Patient Survey, 63% of its patients described their overall experience as good, below the England figure of 77% (Surrey and Sussex: 78%). The Care Quality Commission rates it Good overall, in a report published in June 2016. It has 6.7 full-time-equivalent qualified GPs, or 2,463 patients per GP.
Latest data: September 2026. Patient survey 2026; registered patients September 2026; appointments to August 2026.
What patients say about Studholme Medical Centre
Its best result against England is the share who found it easy to contact the practice through its website: 61%, against 58% across England. Its weakest is the share who found it easy to get through to the practice by phone: 36%, below the England figure of 57%. Of the 11 results in the table, 0 are above England and 6 below by more than the survey's margin of error, and 5 within it.
On overall experience it is 12th of the 13 practices in Ashford with 50 or more responses. 36% found it easy to get through by phone (England: 57%). The overall experience result is 8 points lower than in 2025 (71%). 91 patients answered the survey (response rate 24%).
| Survey question | Studholme Medical Centre | Surrey and Sussex | England |
|---|---|---|---|
| Overall experience good | 63% | 78% | 77% |
| Easy to contact by phone | 36% | 55% | 57% |
| Easy to contact via the website | 61% | 59% | 58% |
| Easy to contact via the NHS App | 35% | 54% | 54% |
| Reception team helpful | 69% | 86% | 85% |
| Last contact good | 61% | 73% | 73% |
| Wait for appointment about right | 56% | 70% | 69% |
| Listened to well | 82% | 88% | 87% |
| Treated with care and concern | 82% | 88% | 86% |
| Confidence and trust in the clinician | 88% | 94% | 93% |
| Needs met | 88% | 91% | 90% |
CQC's overall rating for Studholme Medical Centre is Good, published in June 2016. All 5 key questions are rated Good.
| Key question | Rating |
|---|---|
| Safe | Good |
| Well-led | Good |
| Caring | Good |
| Responsive | Good |
| Effective | Good |
16,584 patients were registered at Studholme Medical Centre in September 2026, up 3.0% on a year earlier (England: down 1.1%).
19% of its patients are aged 65 or over, against 19% across England. With 6.7 full-time-equivalent qualified GPs, there are 2,463 patients per GP, more than the England figure of 2,171 and Surrey and Sussex's 2,031. The practice also has 3.5 nurses and 2.0 other clinical staff such as pharmacists and physiotherapists (full-time equivalent).
| Year | Qualified GPs (FTE) | All GPs incl. trainees (FTE) |
|---|---|---|
| August 2023 | 8.3 | 8.3 |
| August 2024 | 5.5 | 5.5 |
| August 2025 | 5.5 | 5.5 |
| August 2026 | 6.7 | 6.7 |
From June 2026 to August 2026 the practice recorded 11,392 appointments a month, or 687 per 1,000 registered patients (England: 510). 38% were face to face (England: 63%). 62% took place on the day they were booked and 4% more than 28 days after booking (England: 45% and 5%).
55% were with a GP rather than another member of the practice team. 2% of booked patients did not attend.
| Measure | Studholme Medical Centre | Surrey and Sussex | England |
|---|---|---|---|
| Appointments per 1,000 patients a month | 687 | 521 | 510 |
| Face to face | 38% | 58% | 63% |
| Same day as booked | 62% | 45% | 45% |
| More than 28 days after booking | 4% | 6% | 5% |
| Did not attend | 2% | 4% | 4% |
Compared with England, the practice has a higher share of patients on its registers for osteoporosis (4.8% against 1.2%), heart failure (1.6% against 1.1%) and chronic kidney disease (6.8% against 4.6%). It has a lower share for palliative or supportive care needs (0.2% against 0.6%) and a learning disability (0.3% against 0.6%). The practice's patients live in areas with an average deprivation score of 14.2 (England: 21.8; higher is more deprived).
Life expectancy for its patients' neighbourhoods is 85.2 years for women and 80.1 for men (England: 83.0 and 79.1).
| Condition register | Age group | Practice (2024/25) | England |
|---|---|---|---|
| High blood pressure | All ages | 17.8% | 15.2% |
| Depression | 18+ yrs | 14.6% | 14.3% |
| Diabetes | 17+ yrs | 9.2% | 7.9% |
| Chronic kidney disease | 18+ yrs | 6.8% | 4.6% |
| Asthma | 6+ yrs | 5.8% | 6.6% |
| Cancer | All ages | 5.0% | 3.8% |
| Osteoporosis | 50+ yrs | 4.8% | 1.2% |
| Coronary heart disease | All ages | 3.4% | 3.0% |
| Atrial fibrillation | All ages | 2.9% | 2.2% |
| Stroke and TIA | All ages | 2.2% | 1.9% |
| COPD | All ages | 1.9% | 1.9% |
| Heart failure | All ages | 1.6% | 1.1% |
| Rheumatoid arthritis | 16+ yrs | 0.9% | 0.8% |
| Serious mental illness | All ages | 0.9% | 1.0% |
| Dementia | All ages | 0.9% | 0.8% |
| Epilepsy | 18+ yrs | 0.7% | 0.8% |
| Peripheral arterial disease | All ages | 0.5% | 0.6% |
| Learning disability | All ages | 0.3% | 0.6% |
| Palliative care | All ages | 0.2% | 0.6% |
| Screening coverage | Period | Practice | England |
|---|---|---|---|
| Bowel cancer screening (aged 60 to 74) | 2024/25 | 74.4% | 72.9% |
| Breast cancer screening (women aged 53 to 70) | 2024/25 | 71.4% | 72.2% |
| Cervical screening (women aged 25 to 49) | 2023/24 | 72.2% | 67.5% |
| Cervical screening (women aged 50 to 64) | 2023/24 | 75.7% | 74.9% |
Studholme Medical Centre, 50 Church Road, Ashford, TW15 2TU. Phone: 01784 420700.
| Nearby practice | Distance | Overall experience good |
|---|---|---|
| Fordbridge Medical Centre | 0.2 km | 72% |
| Stanwell Road Surgery | 0.8 km | 63% |
| The Orchard Surgery | 0.9 km | 91% |
| St David's Family Practice | 2.5 km | 77% |
| Knowle Green Medical | 2.7 km | 80% |
- Dr George Kamil (68% overall experience good)
- Shepperton Medical Practice (85% overall experience good)
- Sunbury Health Centre Group Practice (76% overall experience good)
How do patients rate Studholme Medical Centre?
In the 2026 GP Patient Survey, 63% of patients described their overall experience of Studholme Medical Centre as good, below the England figure of 77%. 36% found it easy to get through by phone.
How many patients are registered at Studholme Medical Centre?
16,584 patients were registered in September 2026, up 3.0% on a year earlier.
What is Studholme Medical Centre's CQC rating?
Good overall, published in June 2016.
How many GPs does Studholme Medical Centre have?
6.7 full-time-equivalent qualified GPs (8 qualified GPs by headcount), which is 2,463 patients per GP against 2,171 across England.
Are appointments at Studholme Medical Centre face to face?
38% of appointments from June 2026 to August 2026 were face to face, against 63% across England.
What is Studholme Medical Centre's phone number?
01784 420700.