Knowle Green Medical, Staines: patient reviews and CQC rating
Knowle Green Medical is a GP practice in Staines with 8,352 registered patients (September 2026). In the 2026 GP Patient Survey, 80% of its patients described their overall experience as good, against 77% across England (Surrey and Sussex: 78%). The Care Quality Commission rates it Good overall, in a report published in March 2017. It has 3.3 full-time-equivalent qualified GPs, or 2,570 patients per GP.
Latest data: September 2026. Patient survey 2026; registered patients September 2026; appointments to August 2026.
What patients say about Knowle Green Medical
Its best result against England is the share who found it easy to get through to the practice by phone: 64%, against 57% across England. Its weakest is the share who said the wait for their last appointment was about right: 56%, below the England figure of 69%. Of the 11 results in the table, 0 are above England and 1 below by more than the survey's margin of error, and 10 within it.
On overall experience it is 1st of the 3 practices in Staines with 50 or more responses. 64% found it easy to get through by phone (England: 57%). The overall experience result is 8 points higher than in 2025 (72%). 92 patients answered the survey (response rate 21%).
| Survey question | Knowle Green Medical | Surrey and Sussex | England |
|---|---|---|---|
| Overall experience good | 80% | 78% | 77% |
| Easy to contact by phone | 64% | 55% | 57% |
| Easy to contact via the website | 54% | 59% | 58% |
| Easy to contact via the NHS App | 50% | 54% | 54% |
| Reception team helpful | 91% | 86% | 85% |
| Last contact good | 72% | 73% | 73% |
| Wait for appointment about right | 56% | 70% | 69% |
| Listened to well | 92% | 88% | 87% |
| Treated with care and concern | 88% | 88% | 86% |
| Confidence and trust in the clinician | 96% | 94% | 93% |
| Needs met | 94% | 91% | 90% |
In the Friends and Family Test for July 2026, 96% of 204 responses rated the practice good or very good (England: 92%).
CQC's overall rating for Knowle Green Medical is Good, published in March 2017. All 5 key questions are rated Good. Its previous overall rating was Requires Improvement (August 2016).
| Key question | Rating |
|---|---|
| Safe | Good |
| Well-led | Good |
| Caring | Good |
| Responsive | Good |
| Effective | Good |
8,352 patients were registered at Knowle Green Medical in September 2026, down 2.6% on a year earlier (England: down 1.1%).
16% of its patients are aged 65 or over, against 19% across England. With 3.3 full-time-equivalent qualified GPs, there are 2,570 patients per GP, more than the England figure of 2,171 and Surrey and Sussex's 2,031. The practice also has 2.3 nurses and 3.1 other clinical staff such as pharmacists and physiotherapists (full-time equivalent).
| Year | Qualified GPs (FTE) | All GPs incl. trainees (FTE) |
|---|---|---|
| August 2023 | 3.8 | 4.6 |
| August 2024 | 4.4 | 5.4 |
| August 2025 | 4.4 | 5.2 |
| August 2026 | 3.3 | 5.0 |
From June 2026 to August 2026 the practice recorded 3,289 appointments a month, or 394 per 1,000 registered patients (England: 510). 57% were face to face (England: 63%). 19% took place on the day they were booked and 7% more than 28 days after booking (England: 45% and 5%).
48% were with a GP rather than another member of the practice team. 4% of booked patients did not attend.
| Measure | Knowle Green Medical | Surrey and Sussex | England |
|---|---|---|---|
| Appointments per 1,000 patients a month | 394 | 521 | 510 |
| Face to face | 57% | 58% | 63% |
| Same day as booked | 19% | 45% | 45% |
| More than 28 days after booking | 7% | 6% | 5% |
| Did not attend | 4% | 4% | 4% |
Compared with England, the practice has a lower share of patients for dementia (0.3% against 0.8%), palliative or supportive care needs (0.2% against 0.6%) and osteoporosis (0.5% against 1.2%). The practice's patients live in areas with an average deprivation score of 13.2 (England: 21.8; higher is more deprived). Life expectancy for its patients' neighbourhoods is 85.5 years for women and 80.6 for men (England: 83.0 and 79.1).
| Condition register | Age group | Practice (2024/25) | England |
|---|---|---|---|
| Depression | 18+ yrs | 13.8% | 14.3% |
| High blood pressure | All ages | 13.0% | 15.2% |
| Diabetes | 17+ yrs | 6.7% | 7.9% |
| Asthma | 6+ yrs | 4.5% | 6.6% |
| Chronic kidney disease | 18+ yrs | 4.3% | 4.6% |
| Cancer | All ages | 3.3% | 3.8% |
| Coronary heart disease | All ages | 2.0% | 3.0% |
| Atrial fibrillation | All ages | 1.7% | 2.2% |
| Stroke and TIA | All ages | 1.2% | 1.9% |
| COPD | All ages | 0.9% | 1.9% |
| Serious mental illness | All ages | 0.7% | 1.0% |
| Peripheral arterial disease | All ages | 0.7% | 0.6% |
| Epilepsy | 18+ yrs | 0.7% | 0.8% |
| Heart failure | All ages | 0.6% | 1.1% |
| Rheumatoid arthritis | 16+ yrs | 0.6% | 0.8% |
| Osteoporosis | 50+ yrs | 0.5% | 1.2% |
| Learning disability | All ages | 0.3% | 0.6% |
| Dementia | All ages | 0.3% | 0.8% |
| Palliative care | All ages | 0.2% | 0.6% |
| Screening coverage | Period | Practice | England |
|---|---|---|---|
| Bowel cancer screening (aged 60 to 74) | 2024/25 | 72.2% | 72.9% |
| Breast cancer screening (women aged 53 to 70) | 2024/25 | 67.1% | 72.2% |
| Cervical screening (women aged 25 to 49) | 2023/24 | 63.5% | 67.5% |
| Cervical screening (women aged 50 to 64) | 2023/24 | 69.7% | 74.9% |
Knowle Green Medical, Staines Health Centre, Knowle Green, Staines, TW18 1XD. Phone: 01784 883654. Website: www.knowlegreenmedical.co.uk.
| Nearby practice | Distance | Overall experience good |
|---|---|---|
| Staines Health Group | 0.0 km | 64% |
| Hythe Medical Centre | 1.7 km | 78% |
| Stanwell Road Surgery | 2.3 km | 63% |
| Fordbridge Medical Centre | 2.7 km | 72% |
| Studholme Medical Centre | 2.7 km | 63% |
- Fordbridge Medical Centre (72% overall experience good)
- Grove Medical Centre (77% overall experience good)
- The Orchard Surgery (91% overall experience good)
- Virginia Water Medical Practice (80% overall experience good)
How do patients rate Knowle Green Medical?
In the 2026 GP Patient Survey, 80% of patients described their overall experience of Knowle Green Medical as good, against 77% across England. 64% found it easy to get through by phone.
How many patients are registered at Knowle Green Medical?
8,352 patients were registered in September 2026, down 2.6% on a year earlier.
What is Knowle Green Medical's CQC rating?
Good overall, published in March 2017.
How many GPs does Knowle Green Medical have?
3.3 full-time-equivalent qualified GPs (4 qualified GPs by headcount), which is 2,570 patients per GP against 2,171 across England.
Are appointments at Knowle Green Medical face to face?
57% of appointments from June 2026 to August 2026 were face to face, against 63% across England.
What is Knowle Green Medical's phone number?
01784 883654.