Sunbury Health Centre Group Practice, Sunbury-on-thames: patient reviews and CQC rating
Sunbury Health Centre Group Practice is a GP practice in Sunbury-on-thames with 19,015 registered patients (September 2026). In the 2026 GP Patient Survey, 76% of its patients described their overall experience as good, against 77% across England (Surrey and Sussex: 78%). The Care Quality Commission rates it Good overall, in a report published in August 2016. It has 8.7 full-time-equivalent qualified GPs, or 2,191 patients per GP.
Latest data: September 2026. Patient survey 2026; registered patients September 2026; appointments to August 2026.
What patients say about Sunbury Health Centre Group Practice
Its best result against England is the share who found it easy to contact the practice through its website: 78%, above the England figure of 58%. Its weakest is the share who said the wait for their last appointment was about right: 63%, against 69% across England. Of the 11 results in the table, 2 are above England and 0 below by more than the survey's margin of error, and 9 within it.
56% found it easy to get through by phone (England: 57%). The overall experience result is 3 points higher than in 2025 (73%). 109 patients answered the survey (response rate 31%).
| Survey question | Sunbury Health Centre Group Practice | Surrey and Sussex | England |
|---|---|---|---|
| Overall experience good | 76% | 78% | 77% |
| Easy to contact by phone | 56% | 55% | 57% |
| Easy to contact via the website | 78% | 59% | 58% |
| Easy to contact via the NHS App | 68% | 54% | 54% |
| Reception team helpful | 88% | 86% | 85% |
| Last contact good | 80% | 73% | 73% |
| Wait for appointment about right | 63% | 70% | 69% |
| Listened to well | 92% | 88% | 87% |
| Treated with care and concern | 90% | 88% | 86% |
| Confidence and trust in the clinician | 97% | 94% | 93% |
| Needs met | 91% | 91% | 90% |
In the Friends and Family Test for July 2026, 96% of 683 responses rated the practice good or very good (England: 92%).
CQC's overall rating for Sunbury Health Centre Group Practice is Good, published in August 2016. All 5 key questions are rated Good. Its previous overall rating was Requires Improvement (February 2016).
| Key question | Rating |
|---|---|
| Safe | Good |
| Well-led | Good |
| Caring | Good |
| Responsive | Good |
| Effective | Good |
19,015 patients were registered at Sunbury Health Centre Group Practice in September 2026, down 1.4% on a year earlier (England: down 1.1%).
19% of its patients are aged 65 or over, against 19% across England. With 8.7 full-time-equivalent qualified GPs, there are 2,191 patients per GP, close to the England figure of 2,171 and Surrey and Sussex's 2,031. The practice also has 4.5 nurses and 2.8 other clinical staff such as pharmacists and physiotherapists (full-time equivalent).
| Year | Qualified GPs (FTE) | All GPs incl. trainees (FTE) |
|---|---|---|
| August 2023 | 8.1 | 11.3 |
| August 2024 | 8.1 | 10.9 |
| August 2025 | 8.0 | 10.8 |
| August 2026 | 8.7 | 9.5 |
From June 2026 to August 2026 the practice recorded 6,751 appointments a month, or 355 per 1,000 registered patients (England: 510). 62% were face to face (England: 63%). 38% took place on the day they were booked and 19% more than 28 days after booking (England: 45% and 5%).
43% were with a GP rather than another member of the practice team. 4% of booked patients did not attend.
| Measure | Sunbury Health Centre Group Practice | Surrey and Sussex | England |
|---|---|---|---|
| Appointments per 1,000 patients a month | 355 | 521 | 510 |
| Face to face | 62% | 58% | 63% |
| Same day as booked | 38% | 45% | 45% |
| More than 28 days after booking | 19% | 6% | 5% |
| Did not attend | 4% | 4% | 4% |
Compared with England, the practice has a higher share of patients on its registers for dementia (1.0% against 0.8%) and cancer (4.6% against 3.8%). It has a lower share for palliative or supportive care needs (0.3% against 0.6%) and COPD (1.5% against 1.9%). The practice's patients live in areas with an average deprivation score of 13.8 (England: 21.8; higher is more deprived).
Life expectancy for its patients' neighbourhoods is 84.2 years for women and 80.6 for men (England: 83.0 and 79.1).
| Condition register | Age group | Practice (2024/25) | England |
|---|---|---|---|
| High blood pressure | All ages | 15.5% | 15.2% |
| Depression | 18+ yrs | 13.0% | 14.3% |
| Diabetes | 17+ yrs | 7.7% | 7.9% |
| Asthma | 6+ yrs | 6.2% | 6.6% |
| Chronic kidney disease | 18+ yrs | 4.6% | 4.6% |
| Cancer | All ages | 4.6% | 3.8% |
| Coronary heart disease | All ages | 3.1% | 3.0% |
| Atrial fibrillation | All ages | 2.7% | 2.2% |
| Stroke and TIA | All ages | 1.9% | 1.9% |
| COPD | All ages | 1.5% | 1.9% |
| Osteoporosis | 50+ yrs | 1.3% | 1.2% |
| Dementia | All ages | 1.0% | 0.8% |
| Heart failure | All ages | 1.0% | 1.1% |
| Serious mental illness | All ages | 0.9% | 1.0% |
| Epilepsy | 18+ yrs | 0.7% | 0.8% |
| Rheumatoid arthritis | 16+ yrs | 0.7% | 0.8% |
| Peripheral arterial disease | All ages | 0.5% | 0.6% |
| Learning disability | All ages | 0.4% | 0.6% |
| Palliative care | All ages | 0.3% | 0.6% |
| Screening coverage | Period | Practice | England |
|---|---|---|---|
| Bowel cancer screening (aged 60 to 74) | 2024/25 | 73.9% | 72.9% |
| Breast cancer screening (women aged 53 to 70) | 2024/25 | 68.5% | 72.2% |
| Cervical screening (women aged 25 to 49) | 2023/24 | 68.8% | 67.5% |
| Cervical screening (women aged 50 to 64) | 2023/24 | 72.5% | 74.9% |
Sunbury Health Centre Group Practice, Green Street, Sunbury-on-thames, TW16 6RH. Phone: 01932 713399. Website: www.sunburyhealthcentre.co.uk.
| Nearby practice | Distance | Overall experience good |
|---|---|---|
| Dr George Kamil | 0.9 km | 68% |
| The Orchard Surgery | 2.9 km | 91% |
| Shepperton Medical Practice | 3.0 km | 85% |
| Hampton Medical Centre | 3.3 km | 85% |
| Dr Layth Delaimy | 3.5 km | 58% |
- Dr George Kamil (68% overall experience good)
- Shepperton Medical Practice (85% overall experience good)
- Studholme Medical Centre (63% overall experience good)
How do patients rate Sunbury Health Centre Group Practice?
In the 2026 GP Patient Survey, 76% of patients described their overall experience of Sunbury Health Centre Group Practice as good, against 77% across England. 56% found it easy to get through by phone.
How many patients are registered at Sunbury Health Centre Group Practice?
19,015 patients were registered in September 2026, down 1.4% on a year earlier.
What is Sunbury Health Centre Group Practice's CQC rating?
Good overall, published in August 2016.
How many GPs does Sunbury Health Centre Group Practice have?
8.7 full-time-equivalent qualified GPs (12 qualified GPs by headcount), which is 2,191 patients per GP against 2,171 across England.
Are appointments at Sunbury Health Centre Group Practice face to face?
62% of appointments from June 2026 to August 2026 were face to face, against 63% across England.
What is Sunbury Health Centre Group Practice's phone number?
01932 713399.