Hampton Medical Centre, Hampton: patient reviews and CQC rating
Hampton Medical Centre is a GP practice in Hampton with 10,937 registered patients (September 2026). In the 2026 GP Patient Survey, 85% of its patients described their overall experience as good, above the England figure of 77% (South West London: 81%). The Care Quality Commission rates it Good overall, in a report published in November 2017. It has 7.3 full-time-equivalent qualified GPs, or 1,505 patients per GP.
Latest data: September 2026. Patient survey 2026; registered patients September 2026; appointments to August 2026.
What patients say about Hampton Medical Centre
Its best result against England is the share who found it easy to contact the practice through its website: 76%, above the England figure of 58%. Its weakest is the share who found it easy to get through to the practice by phone: 51%, against 57% across England. Of the 11 results in the table, 7 are above England and 0 below by more than the survey's margin of error, and 4 within it.
On overall experience it is 2nd of the 3 practices in Hampton with 50 or more responses. 51% found it easy to get through by phone (England: 57%). The overall experience result is 1 point lower than in 2025 (86%). 120 patients answered the survey (response rate 35%).
| Survey question | Hampton Medical Centre | South West London | England |
|---|---|---|---|
| Overall experience good | 85% | 81% | 77% |
| Easy to contact by phone | 51% | 64% | 57% |
| Easy to contact via the website | 76% | 64% | 58% |
| Easy to contact via the NHS App | 58% | 57% | 54% |
| Reception team helpful | 95% | 87% | 85% |
| Last contact good | 89% | 77% | 73% |
| Wait for appointment about right | 79% | 71% | 69% |
| Listened to well | 93% | 88% | 87% |
| Treated with care and concern | 94% | 87% | 86% |
| Confidence and trust in the clinician | 96% | 93% | 93% |
| Needs met | 99% | 91% | 90% |
In the Friends and Family Test for July 2026, 96% of 159 responses rated the practice good or very good (England: 92%).
CQC's overall rating for Hampton Medical Centre is Good, published in November 2017. All 5 key questions are rated Good. It held the same rating in the report before (March 2017).
| Key question | Rating |
|---|---|
| Safe | Good |
| Well-led | Good |
| Caring | Good |
| Responsive | Good |
| Effective | Good |
10,937 patients were registered at Hampton Medical Centre in September 2026, down 3.7% on a year earlier (England: down 1.1%).
23% of its patients are aged 65 or over, against 19% across England. With 7.3 full-time-equivalent qualified GPs, there are 1,505 patients per GP, fewer than the England figure of 2,171 and South West London's 2,060. The practice also has 1.2 nurses and 3.1 other clinical staff such as pharmacists and physiotherapists (full-time equivalent).
| Year | Qualified GPs (FTE) | All GPs incl. trainees (FTE) |
|---|---|---|
| August 2023 | 5.9 | 8.0 |
| August 2024 | 7.4 | 9.3 |
| August 2025 | 6.6 | 10.2 |
| August 2026 | 7.3 | 12.0 |
From June 2026 to August 2026 the practice recorded 5,941 appointments a month, or 543 per 1,000 registered patients (England: 510). 51% were face to face (England: 63%). 33% took place on the day they were booked and 1% more than 28 days after booking (England: 45% and 5%).
72% were with a GP rather than another member of the practice team. 5% of booked patients did not attend.
| Measure | Hampton Medical Centre | South West London | England |
|---|---|---|---|
| Appointments per 1,000 patients a month | 543 | 434 | 510 |
| Face to face | 51% | 58% | 63% |
| Same day as booked | 33% | 46% | 45% |
| More than 28 days after booking | 1% | 3% | 5% |
| Did not attend | 5% | 6% | 4% |
Compared with England, the practice has a higher share of patients on its registers for dementia (1.5% against 0.8%), cancer (5.4% against 3.8%) and atrial fibrillation (2.7% against 2.2%). It has a lower share for peripheral arterial disease (0.3% against 0.6%), palliative or supportive care needs (0.3% against 0.6%) and a learning disability (0.4% against 0.6%). The practice's patients live in areas with an average deprivation score of 12.0 (England: 21.8; higher is more deprived).
Life expectancy for its patients' neighbourhoods is 84.9 years for women and 82.3 for men (England: 83.0 and 79.1).
| Condition register | Age group | Practice (2024/25) | England |
|---|---|---|---|
| High blood pressure | All ages | 12.9% | 15.2% |
| Depression | 18+ yrs | 10.9% | 14.3% |
| Diabetes | 17+ yrs | 6.0% | 7.9% |
| Cancer | All ages | 5.4% | 3.8% |
| Asthma | 6+ yrs | 5.3% | 6.6% |
| Chronic kidney disease | 18+ yrs | 4.0% | 4.6% |
| Atrial fibrillation | All ages | 2.7% | 2.2% |
| Coronary heart disease | All ages | 2.6% | 3.0% |
| Stroke and TIA | All ages | 1.8% | 1.9% |
| COPD | All ages | 1.5% | 1.9% |
| Dementia | All ages | 1.5% | 0.8% |
| Serious mental illness | All ages | 1.1% | 1.0% |
| Osteoporosis | 50+ yrs | 1.1% | 1.2% |
| Rheumatoid arthritis | 16+ yrs | 0.8% | 0.8% |
| Epilepsy | 18+ yrs | 0.8% | 0.8% |
| Heart failure | All ages | 0.8% | 1.1% |
| Learning disability | All ages | 0.4% | 0.6% |
| Palliative care | All ages | 0.3% | 0.6% |
| Peripheral arterial disease | All ages | 0.3% | 0.6% |
| Screening coverage | Period | Practice | England |
|---|---|---|---|
| Bowel cancer screening (aged 60 to 74) | 2024/25 | 73.5% | 72.9% |
| Breast cancer screening (women aged 53 to 70) | 2024/25 | 79.2% | 72.2% |
| Cervical screening (women aged 25 to 49) | 2023/24 | 74.1% | 67.5% |
| Cervical screening (women aged 50 to 64) | 2023/24 | 78.5% | 74.9% |
Hampton Medical Centre, Lansdowne, Priory Road, Hampton, TW12 2PB. Phone: 020 8979 5150. Website: www.hamptonmedicalcentre.nhs.uk.
| Nearby practice | Distance | Overall experience good |
|---|---|---|
| Broad Lane Surgery | 0.6 km | 87% |
| Hampton Hill Medical Centre | 1.6 km | 83% |
| Vine Medical Centre | 2.0 km | 89% |
| Twickenham Park Medical Centre | 2.0 km | 80% |
| Glenlyn Medical Centre | 2.6 km | 55% |
- Broad Lane Surgery (87% overall experience good)
- Park Road Surgery (90% overall experience good)
- Staines Road Surgery (85% overall experience good)
How do patients rate Hampton Medical Centre?
In the 2026 GP Patient Survey, 85% of patients described their overall experience of Hampton Medical Centre as good, above the England figure of 77%. 51% found it easy to get through by phone.
How many patients are registered at Hampton Medical Centre?
10,937 patients were registered in September 2026, down 3.7% on a year earlier.
What is Hampton Medical Centre's CQC rating?
Good overall, published in November 2017.
How many GPs does Hampton Medical Centre have?
7.3 full-time-equivalent qualified GPs (10 qualified GPs by headcount), which is 1,505 patients per GP against 2,171 across England.
Are appointments at Hampton Medical Centre face to face?
51% of appointments from June 2026 to August 2026 were face to face, against 63% across England.
What is Hampton Medical Centre's phone number?
020 8979 5150.