Hampton PCN: primary care network practices and patient survey
Hampton PCN is a primary care network of 4 GP practices with 34,417 registered patients (September 2026). In the 2026 GP Patient Survey, 87% of its patients described their overall experience as good, above the England figure of 77%. Its practices have 1,729 patients per qualified GP (England: 2,171).
Latest data: September 2026. Registered patients September 2026; GP Patient Survey 2026.
Across the 4 practices in Hampton PCN with survey results, the share of patients describing their overall experience as good ranges from 85% at Staines Road Surgery to 90% at Park Road Surgery, with a median of 86% (England: 77%). 4 are above England and 0 below by more than the survey's margin of error. Staines Road Surgery has the highest share finding it easy to get through by phone (80%, England 57%).
| Practice | Registered patients | Overall experience good | Easy to contact by phone | CQC rating | Patients per GP |
|---|---|---|---|---|---|
| Park Road Surgery | 12,471 | 90% | 75% | Good | 1,919 |
| Broad Lane Surgery | 7,378 | 87% | 58% | Good | 1,969 |
| Hampton Medical Centre | 10,937 | 85% | 51% | Good | 1,505 |
| Staines Road Surgery | 3,631 | 85% | 80% | Good | 1,513 |
Results for the network as a whole, from 450 responses, against South West London and England.
| Survey question | Hampton PCN | South West London | England |
|---|---|---|---|
| Overall experience good | 87% | 81% | 77% |
| Easy to contact by phone | 64% | 64% | 57% |
| Easy to contact via the website | 73% | 64% | 58% |
| Easy to contact via the NHS App | 48% | 57% | 54% |
| Reception team helpful | 91% | 87% | 85% |
| Last contact good | 84% | 77% | 73% |
| Wait for appointment about right | 79% | 71% | 69% |
| Listened to well | 93% | 88% | 87% |
| Treated with care and concern | 91% | 87% | 86% |
| Confidence and trust in the clinician | 97% | 93% | 93% |
| Needs met | 96% | 91% | 90% |
There are 1,729 registered patients per full-time-equivalent qualified GP in Hampton PCN, fewer than England's 2,171 and South West London's 2,060. Practices recorded 466 appointments a month per 1,000 patients (England: 510), 52% of them face to face. 45% of appointments took place on the day they were booked (England: 45%).
19% of registered patients are aged 65 or over (England: 19%). Lists shrank by 1.5% over the year (England: shrank 1.1%).
| Measure | Hampton PCN | South West London | England |
|---|---|---|---|
| Patients per qualified GP | 1,729 | 2,060 | 2,171 |
| Appointments per 1,000 patients a month | 466 | 434 | 510 |
| Face-to-face appointments | 52% | 58% | 63% |
| Same day as booked | 45% | 46% | 45% |
| Did not attend | 3% | 6% | 4% |
| Patients aged 65 or over | 19% | 14% | 19% |
Relative to England, the register furthest above England's rate at practices in Hampton PCN is cancer (4.6% against 3.8%), and the furthest below is palliative care (0.2% against 0.6%).
| Condition register | Age group | Hampton PCN (2024/25) | England | Patients on register |
|---|---|---|---|---|
| High blood pressure | All ages | 11.4% | 15.2% | 3,983 |
| Depression | 18+ yrs | 11.0% | 14.3% | 3,024 |
| Asthma | 6+ yrs | 5.4% | 6.6% | 1,767 |
| Diabetes | 17+ yrs | 5.0% | 7.9% | 1,401 |
| Cancer | All ages | 4.6% | 3.8% | 1,594 |
| Chronic kidney disease | 18+ yrs | 3.5% | 4.6% | 951 |
| Coronary heart disease | All ages | 2.3% | 3.0% | 800 |
| Atrial fibrillation | All ages | 2.3% | 2.2% | 787 |
| Stroke and TIA | All ages | 1.5% | 1.9% | 525 |
| COPD | All ages | 1.1% | 1.9% | 397 |
| Serious mental illness | All ages | 1.0% | 1.0% | 337 |
| Dementia | All ages | 0.9% | 0.8% | 303 |
| Osteoporosis | 50+ yrs | 0.8% | 1.2% | 115 |
| Heart failure | All ages | 0.8% | 1.1% | 287 |
| Rheumatoid arthritis | 16+ yrs | 0.7% | 0.8% | 209 |
| Epilepsy | 18+ yrs | 0.7% | 0.8% | 181 |
| Learning disability | All ages | 0.3% | 0.6% | 101 |
| Peripheral arterial disease | All ages | 0.3% | 0.6% | 98 |
| Palliative care | All ages | 0.2% | 0.6% | 79 |
- Brentworth PCN (7 practices)
- East Twickenham PCN (7 practices)
- Feltham and Bedfont PCN (13 practices)
- Richmond PCN (5 practices)
- Sheen & Barnes PCN (4 practices)
- Teddington PCN (5 practices)
Which practices are in Hampton PCN?
Broad Lane Surgery, Hampton Medical Centre, Park Road Surgery and Staines Road Surgery.
How do patients rate Hampton PCN?
87% described their overall experience as good in the 2026 GP Patient Survey, above the England figure of 77%.
How many patients does Hampton PCN cover?
34,417 registered patients across 4 practices in September 2026.
How many patients per GP does Hampton PCN have?
1,729 per full-time-equivalent qualified GP, against 2,171 across England.