East Twickenham PCN: primary care network practices and patient survey
East Twickenham PCN is a primary care network of 7 GP practices with 56,768 registered patients (September 2026). In the 2026 GP Patient Survey, 85% of its patients described their overall experience as good, above the England figure of 77%. Its practices have 2,049 patients per qualified GP (England: 2,171).
Latest data: September 2026. Registered patients September 2026; GP Patient Survey 2026.
Across the 7 practices in East Twickenham PCN with survey results, the share of patients describing their overall experience as good ranges from 67% at Woodlawn Medical Centre - Kudra to 93% at Richmond Lock Surgery, with a median of 86% (England: 77%). 4 are above England and 1 below by more than the survey's margin of error. Richmond Lock Surgery has the highest share finding it easy to get through by phone (94%, England 57%).
| Practice | Registered patients | Overall experience good | Easy to contact by phone | CQC rating | Patients per GP |
|---|---|---|---|---|---|
| Richmond Lock Surgery | 7,559 | 93% | 94% | Good | 2,069 |
| Cross Deep Surgery | 11,407 | 89% | 82% | Good | 1,901 |
| Twickenham Park Surgery - Johal | 8,651 | 88% | 93% | Good | 2,507 |
| Jubilee Surgery - Boohan | 5,729 | 86% | 82% | Good | 1,549 |
| Dr Vishwambhar Sinha | 3,538 | 83% | 69% | Good | 2,328 |
| The York Medical Practice | 14,689 | 81% | 89% | Good | 2,178 |
| Woodlawn Medical Centre - Kudra | 5,195 | 67% | 47% | Good | 1,968 |
Results for the network as a whole, from 694 responses, against South West London and England.
| Survey question | East Twickenham PCN | South West London | England |
|---|---|---|---|
| Overall experience good | 85% | 81% | 77% |
| Easy to contact by phone | 83% | 64% | 57% |
| Easy to contact via the website | 72% | 64% | 58% |
| Easy to contact via the NHS App | 72% | 57% | 54% |
| Reception team helpful | 92% | 87% | 85% |
| Last contact good | 85% | 77% | 73% |
| Wait for appointment about right | 67% | 71% | 69% |
| Listened to well | 93% | 88% | 87% |
| Treated with care and concern | 91% | 87% | 86% |
| Confidence and trust in the clinician | 95% | 93% | 93% |
| Needs met | 92% | 91% | 90% |
There are 2,049 registered patients per full-time-equivalent qualified GP in East Twickenham PCN, close to England's 2,171 and South West London's 2,060. Practices recorded 404 appointments a month per 1,000 patients (England: 510), 64% of them face to face. 38% of appointments took place on the day they were booked (England: 45%).
15% of registered patients are aged 65 or over (England: 19%). Lists shrank by 1.9% over the year (England: shrank 1.1%).
| Measure | East Twickenham PCN | South West London | England |
|---|---|---|---|
| Patients per qualified GP | 2,049 | 2,060 | 2,171 |
| Appointments per 1,000 patients a month | 404 | 434 | 510 |
| Face-to-face appointments | 64% | 58% | 63% |
| Same day as booked | 38% | 46% | 45% |
| Did not attend | 4% | 6% | 4% |
| Patients aged 65 or over | 15% | 14% | 19% |
Relative to England, the register furthest above England's rate at practices in East Twickenham PCN is cancer (4.0% against 3.8%), and the furthest below is palliative care (0.2% against 0.6%).
| Condition register | Age group | East Twickenham PCN (2024/25) | England | Patients on register |
|---|---|---|---|---|
| Depression | 18+ yrs | 12.5% | 14.3% | 5,640 |
| High blood pressure | All ages | 11.1% | 15.2% | 6,397 |
| Asthma | 6+ yrs | 5.1% | 6.6% | 2,781 |
| Diabetes | 17+ yrs | 5.0% | 7.9% | 2,300 |
| Cancer | All ages | 4.0% | 3.8% | 2,299 |
| Chronic kidney disease | 18+ yrs | 3.1% | 4.6% | 1,417 |
| Coronary heart disease | All ages | 2.1% | 3.0% | 1,204 |
| Atrial fibrillation | All ages | 1.8% | 2.2% | 1,050 |
| Stroke and TIA | All ages | 1.3% | 1.9% | 758 |
| COPD | All ages | 1.1% | 1.9% | 656 |
| Osteoporosis | 50+ yrs | 0.9% | 1.2% | 171 |
| Serious mental illness | All ages | 0.9% | 1.0% | 498 |
| Heart failure | All ages | 0.7% | 1.1% | 395 |
| Dementia | All ages | 0.6% | 0.8% | 352 |
| Rheumatoid arthritis | 16+ yrs | 0.6% | 0.8% | 280 |
| Epilepsy | 18+ yrs | 0.5% | 0.8% | 237 |
| Learning disability | All ages | 0.4% | 0.6% | 225 |
| Peripheral arterial disease | All ages | 0.3% | 0.6% | 150 |
| Palliative care | All ages | 0.2% | 0.6% | 117 |
- Brentworth PCN (7 practices)
- Feltham and Bedfont PCN (13 practices)
- Hampton PCN (4 practices)
- Richmond PCN (5 practices)
- Sheen & Barnes PCN (4 practices)
- Teddington PCN (5 practices)
Which practices are in East Twickenham PCN?
Cross Deep Surgery, Dr Vishwambhar Sinha, Jubilee Surgery - Boohan, Richmond Lock Surgery, The York Medical Practice, Twickenham Park Surgery - Johal and Woodlawn Medical Centre - Kudra.
How do patients rate East Twickenham PCN?
85% described their overall experience as good in the 2026 GP Patient Survey, above the England figure of 77%.
How many patients does East Twickenham PCN cover?
56,768 registered patients across 7 practices in September 2026.
How many patients per GP does East Twickenham PCN have?
2,049 per full-time-equivalent qualified GP, against 2,171 across England.